Senior Service Delivery Manager (M/F/D)

The Senior Service Delivery Manager is responsible for driving delivery excellence, service management, governance, and operational execution across the Supply Chain Technologies portfolio. Acting as a trusted partner to the Director, the role ensures successful delivery of projects, services, customer implementations, vendor engagements, and strategic initiatives across IMS, Lead Logistics, SCO, and related technology platforms. What you'll do:Lead delivery governance across projects, services, implementations, and transformation initiativesDrive portfolio planning, reporting, risk management, resource planning, capacity management, and financial oversightCoordinate global cross-functional teams across business, IT, infrastructure, operations, customers, and vendorsEnsure service performance, operational stability, continuous improvement, and adherence to SLA/KPI targetsManage strategic vendors, contracts, licensing, and service provider performanceSupport customer onboarding, migrations, operational readiness, and business transformation initiativesAct as a senior escalation point for delivery, service, and operational issuesPrepare executive reporting and provide leadership support to the DirectorEnsure compliance with IT governance, security, infrastructure, audit, and regulatory requirements What we're looking for:8+ years of experience in IT service delivery, program management, technology operations, or supply chain technologiesProven experience leading global, cross-functional teams and managing complex multi-vendor environmentsStrong experience in service management, portfolio governance, resource planning, capacity management, and financial managementExperience managing customer implementations and technology-enabled business transformationsStrong understanding of enterprise applications, infrastructure services, cloud technologies, and IT operational processesExperience working within regulated and compliance-driven environmentsHealthcare, pharmaceutical, life sciences, or other regulated industry experience preferredITIL, PMP, PRINCE2, Agile, or equivalent certifications preferredStrong leadership, communication, and stakeholder management skillsStructured, analytical, and results-orientedStrong problem-solving and decision-making capabilitiesAble to operate effectively in a global, matrix organization Success measures:Predictable delivery of projects, services, and customer implementationsHigh service performance, operational stability, and compliance adherenceEffective resource utilization and vendor accountabilityStrong stakeholder satisfaction and business partnershipReliable operational and strategic support to the Director