Cloud Application Consultant

Quick Facts

• Role focus: L2 application support and administration for Teamcenter (PLM) in a SaaS cloud environment
• Work model: remote (based in Wrocław)

Description

You will support users and handle technical incidents for Teamcenter at L2 level, including troubleshooting and root-cause analysis. You will manage PLM environments across DEV/UAT/PROD, install and verify patches/updates, and collaborate with L3 and product teams during escalations. You will also support access management and integrations with Active Directory, plus contribute to cloud operational and deployment activities.

Responsibilities

• Handle user tickets/incidents for Teamcenter (L2)
• Analyze application/system logs and identify root causes
• Troubleshoot PLM environments and prepare diagnostic data
• Install, deploy, and validate patches and updates in DEV/UAT/PROD
• Create workaround guidance so business users can continue working
• Support access processes and integration with Active Directory
• Verify issues related to authorization, permissions, and account synchronization
• Work with infrastructure, middleware, and system administration teams
• Maintain technical documentation and a knowledge base
• Reproduce failure scenarios and support developers with diagnostics
• Assist with cloud deployment and operational activities
• Participate in on-call duties

Requirements

• Minimum 2–3 years of experience with Teamcenter (PLM)
• Practical experience supporting/maintaining/administrating Teamcenter environments
• L2 support experience for technical incidents and user requests
• Ability to diagnose application problems and troubleshoot in production
• Experience with log analysis, root-cause identification, and escalation to L3/development
• Knowledge of PLM system architecture and dependencies across app, users, and infrastructure
• Active Directory experience (users, groups, access issues, authorization/permissions)
• Experience with app integration with AD/LDAP/SSO
• Experience using ticketing systems for end-user support
• Experience working with DEV/UAT/PROD environments
• Ability to collaborate with infrastructure, administration, and development teams
• Very good English for technical and business communication
• Technical independence and analytical troubleshooting skills; ability to work under time pressure
• Preferred: experience with deployment/patching/maintenance of enterprise applications
• Preferred: practical Windows Server and basic Linux knowledge

Benefits

• Employment contract full-time; stable long-term cooperation
• Work-life balance focus and responsible, sustainable development
• Career path with an EU engineering/IT advisory leader
• Possible internal relocation within ALTEN Poland; after project completion, opportunity to join the next project
• Onboarding and cooperation with a dedicated Competences Manager
• Medical and dental care (Medicover) and Medicover Benefits platform
• Sports card (Medicover)
• Referral program
• Newborn baby starter package
• Group life insurance
• Retirement program
• B2B or service contract (UZ) option
• Access to professional certifications (e.g., Google, ISTQB), industry events, knowledge sharing program, and referral program