IT Helpdesk Specialist (Remote)

Quick Facts

• Role: IT Helpdesk Specialist (remote)

• Employment: Part-time (shorter schedule)

• Focus: supporting colleagues across multiple hotel locations

Description

You’ll provide remote IT support to colleagues across hotels as a new position within the IT team. The role will develop over time based on the needs of the IT team.

Responsibilities

• Resolve IT requests from colleagues across hotels

• Remotely administer user accounts, workstations, and the systems in use

• Diagnose technical problems and assist with resolving system outages

• Collaborate with the internal IT specialist, onsite colleagues, and external vendors

Requirements

• Practical experience in IT support (Helpdesk)

• Orientation in computers and networks

• Ability to independently troubleshoot and solve technical issues

• Ability to prioritize tasks

• Clear communication with non-technical colleagues

Benefits

• 5 weeks of vacation

• Employee discounts for stays and services in the Pytloun Hotels network

• MultiSport card and advantageous mobile tariffs

• Company events and team-building activities