Technical Program Manager (Post-Sales)

Quick Facts

• Role: Technical Program Manager (Post-Sales)

• Focus: Coordinate technical execution for Post-Sales customers and manage the handover from Pre-Sales to Post-Sales

• Location/Work mode: Remote within the United States; based on the East Coast

Description

You will coordinate technical execution within the Post-Sales organization to make customer production workloads predictable and scalable. You will own the transition from Pre-Sales to Post-Sales by ensuring customer architecture, technical requirements, dependencies, known risks, and operational context are carried into production with clear ownership. You will maintain visibility into customer health and core technical issues while coordinating dependencies across Post-Sales, Support, Product, and Engineering.

Responsibilities

• Coordinate technical execution across US Post-Sales customers, maintaining plans, dependencies, risks, ownership, and status

• Own and improve the Pre-Sales to Post-Sales transition, including documentation and ownership handover

• Partner with architects and engineers to translate production requirements into execution plans and identify gaps or dependencies

• Proactively identify weaknesses in Post-Sales processes and implement measurable improvements

• Build and maintain reporting on customer health, core technical issues, risks, blockers, team capacity, and Post-Sales initiatives

• Own and continuously improve Jira boards, workflows, automation, dashboards, and reporting

• Create and maintain processes, procedures, playbooks, templates, and technical/operational documentation

Requirements

• 5+ years of experience in technical program management, technical project management, technical delivery, or related work

• Strong understanding of cloud infrastructure (compute, storage, networking) and production cloud environments

• Strong technical fluency to understand customer architectures, system dependencies, constraints, and operational risks

• Experience coordinating complex initiatives across Engineering, Product, architects, and other technical teams

• Ability to translate technical requirements into structured execution plans and identify missing dependencies/readiness gaps

• Ability to read, understand, and write technical documentation related to cloud infrastructure and customer environments

• Advanced hands-on Jira experience (boards, workflows, automation, dashboards, reporting)

• Proven experience proactively identifying, designing, and implementing process improvements

• Experience creating and maintaining operational documentation (processes, procedures, playbooks, templates)

• Knowledge of change management practices and techniques

• Fluent English

• Based on the US East Coast for this remote role

Benefits

• Health insurance: 100% company-paid medical, dental, and vision for employees and families

• 401(k): up to 4% company match with immediate vesting

• Parental leave: 20 weeks paid for primary caregivers; 12 weeks paid for secondary caregivers

• Remote work reimbursement: up to $85/month for mobile and internet

• Disability & life insurance: company-paid short-term, long-term, and life insurance coverage

• Competitive compensation; pay transparency with a base range of $179,500—$224,300 USD

• Career growth and learning opportunities; flexibility and ownership; collaborative culture

• Opportunity to work on impactful AI projects in an international environment