Business Analyst (Content & Digital Experience)

Quick Facts

• Role: Business Analyst (Content & Digital Experience)

Description

You’ll join the delivery team as part of the Business Analysis function, using initiative to ensure client business needs are documented, understood, and met by the proposed solution.

Responsibilities

• Gather and document requirements and translate them into clear user stories and acceptance criteria

• Plan, run, and facilitate workshops; review and assess customer source documentation

• Identify and recommend solution options, assessing technical and business suitability

• Create logical and innovative solutions to problems and present proposals to clients

• Work with Scrum/delivery teams through to go-live

• Analyze business systems to recommend efficiencies

• Provide estimates for analysis work and align plans with Project/Programme Managers

• Collaborate with developers, testers, and end users to deliver quality and customer satisfaction

• Provide training for users of a new system as required

• Keep up to date with technical and industry advances

• Maintain client relationships and manage business-critical situations, escalating as needed

Requirements

• Experience as a Business Analyst on ecommerce/experience projects

• Experience managing client stakeholders and Product Owners/Managers

• Ability to run workshops with client stakeholders

• Hands-on BA experience on web content management (CMS) or DXP projects (e.g., Optimizely, Contentful, Adobe AEM, Sitecore, Umbraco, or similar)

• Experience gathering requirements for content architecture, page templates, component libraries, editorial/publishing workflows, or content migrations

• Experience of Agile software delivery

• Strong stakeholder management skills and strong communication/presentation skills

• Strong problem solving, time management, and organizational skills

• Strong commercial awareness and business acumen

• Ability to work independently to an agreed action plan

• Customer-first mindset and professionalism with attention to detail

• Availability until 18:00 PL; willingness to work at client locations as required

Benefits

• Opportunity to work with a Scrum/delivery team through go-live and help deliver outstanding online experiences for consumers and brands in a fast-paced environment