IT Field Support Engineer (L2)

Quick Facts

• Level: L2 support
• Support scope: desktops, laptops, printers, and peripherals
• Work model: on-site at the customer location in Pardubice with occasional travel
• Language: Czech and English

Description

Provide practical L2 technical support to end users both on-site and remotely, including installations, maintenance, diagnostics, problem solving, and repairs for desktop computers, notebooks, printers, and related technologies.

Diagnose and resolve hardware, software, and system issues, coordinate solutions with customers and internal teams, and maintain and update incident documentation.

Contribute to service improvement activities and share knowledge within the team.

Responsibilities

• Provide on-site and remote support for desktop PCs, notebooks, printers, and peripherals
• Diagnose and resolve hardware, software, and system problems
• Perform installations, system upgrades, device rollouts, and hardware replacements
• Support Windows-based environments and related technologies
• Coordinate incident resolution with customers, vendors, and internal teams
• Maintain and update documentation; track incident resolution progress
• Support planned installations, maintenance, and service activities
• Provide technical guidance to less experienced team members as needed

Requirements

• 3–5 years of experience in IT support, desktop support, or field technical support
• Strong technical and analytical problem-solving skills for end-user devices
• Good knowledge of Windows operating systems
• Experience supporting notebooks, desktop computers, printers, and peripheral devices
• Customer-focused attitude and excellent communication skills
• Fluent Czech and English
• Experience working with business users and other stakeholders
• Ability to perform occasional handling/moving of items up to 23 kg using support equipment

Benefits

• Practical, hands-on L2 technical support role with customer-facing responsibilities
• Opportunity to improve support services and share knowledge within the team
• Coordination of technical problem resolution with customers and internal stakeholders