IT Field Support Engineer (L1)

Quick Facts

• Role: IT Field Support Engineer (L1)

• Work model: On-site at the customer location in Pardubice (with occasional travel)

Description

Provide on-site L1 IT support for end users in a corporate IT environment. You will diagnose and resolve hardware and software incidents for devices such as desktop PCs, laptops, and printers, while helping ensure smooth day-to-day operations. You will prioritize issues by business impact, address potential problems early, and escalate complex cases with clear technical documentation.

Responsibilities

• On-site support for desktop computers, laptops, printers, and related devices

• Independently diagnose and resolve hardware and software incidents

• Replace components, repair devices, perform upgrades, and deploy new equipment

• Troubleshoot issues in Windows operating systems and on end-user devices

• Prioritize incidents based on their impact on operations and customer needs

• Identify potential problems before they affect users and apply corrective actions

• Escalate complex incidents, preparing clear technical documentation

• Support customers across varied environments, including different vendors and legacy systems

• Provide quality support to end users and customer contacts

Requirements

• 2–4 years of experience in desktop support, field IT support, or IT operations

• Strong analytical and diagnostic skills

• Experience supporting desktop PCs, laptops, and printing devices

• Ability to work independently and make appropriate technical decisions

• Customer-focused approach and excellent communication skills

• Fluent Czech and English

• Experience in a corporate IT environment is an advantage

• Willingness to work directly at the customer site and travel as needed

• Ability to perform routine office tasks, including occasional lifting/moving up to 23 kg

Benefits

• Opportunity to work directly with end users and solve technical problems in practice