IT Support Administrator (L1–L2)

Quick Facts

• Role: IT Support Administrator (L1–L2)

• Focus: User support, security checks, application support, and network documentation

Description

You will provide user support for operating systems and hardware, handle troubleshooting for end users, and support existing applications from L1 to L2 level while contributing to their development. You will check security policies and processes, participate in IT projects linked to production, and keep precise documentation of network configurations, changes, and problems. The role also includes technical support and collaboration within the IT team.

Responsibilities

• Provide user support for operating systems and hardware

• Check security policies and processes

• Deliver L1–L2 support for existing applications and support their further development

• Collaborate on IT projects related to production

• Maintain accurate documentation of network configurations, changes, and issues

• Provide technical support to end users and resolve problems

Requirements

• Active approach to task solving and willingness to learn new things

• Knowledge of Microsoft, Office, basic MS AD, and M365

• Knowledge of computer networks

• Active driver (driver’s license B)

• Ability to work independently and in a team; stress tolerance

Benefits

• 5 weeks of vacation plus 5 additional days off after one year of employment

• Pension contribution: 1,966 CZK per month

• Meal contribution

• Contributions for culture, sport, health, and vacation up to 12,000 CZK per year

• Employer liability insurance contribution: 1,500 CZK per year

• Annual bonuses up to 40,000 CZK depending on the applicable collective agreement

• Reduced working hours without salary reduction (37.5 hours/week)