IT Support Specialist (L1)

Quick Facts

• Role: IT Support Specialist (L1)
• Focus: Security monitoring and first-line IT support
• Work mode: Shift schedule in continuous operations
• Suitability: Candidates and graduates (secondary or university education)

Description

Join the IT department as an L1 Support Specialist responsible for security monitoring and evaluating suspicious security IT events and attacks. You will oversee operational systems and parts of the ICT infrastructure using monitoring tools, provide first-line support to end users, and handle incidents up to escalation to higher support levels.

Responsibilities

• Monitor operational systems and components of the ICT infrastructure using monitoring tools
• Provide first-level technical support for end users via phone, email, and a ticketing system
• Record, classify, and resolve events and incidents
• Perform basic diagnostics for issues across HW, SW, and network operations
• Escalate complex incidents to higher support levels (L2/L3)
• Collaborate with internal and external IT teams and maintain accurate documentation

Requirements

• General orientation in IT and interest in further professional development
• Ability to communicate clearly and systematically approach request handling
• Independence, reliability, and willingness to learn
• Advantage: prior experience in a similar position or technical education

Benefits

• Stable organization and a professional team
• Opportunity for professional growth and progression to higher levels of IT support
• Support for training and professional certifications