Technical Account Manager

Quick Facts

• Role: Technical Account Manager

Description

You will build and maintain client relationships for a platform, providing technical support to people responsible for sales and customer service. You will handle ongoing technical problems, perform tests and implement new functionality, and create documentation for products and features. You will also support internal tools used to configure and operate services, while learning the product and market goals.

Responsibilities

• Build and maintain client relationships for the platform
• Provide technical support for sales and customer service teams
• Resolve ongoing technical issues
• Conduct tests and roll out new product functionality
• Create product and feature documentation
• Operate internal tools responsible for configuring and running services
• Learn the products and the market and achieve set goals
• Develop your skills within the role

Requirements

• Strong knowledge of internet technologies and ability to work with software confidently
• Experience in collecting and processing data
• General knowledge of internet security
• Analytical and creative problem-solving ability using a non-linear, multi-task approach
• Highly developed communication skills, openness to others, and willingness to help
• Fluent English in speaking and writing (additional languages are a plus)

Benefits

• Stable employment with a collaboration form tailored to your preference
• Attractive compensation depending on your knowledge and qualifications
• Work with an experienced team using modern technologies to grow your skills
• Broad benefits package, including Medicover card, LuxMed private medical care, Pyszne Pay card, and holiday gift parcels
• Supportive atmosphere with respect for work-life balance in an integrated, creative team

Interview steps (high level): HR contact, online technical meeting, potential take-home tasks or deeper technical discussion, final stage offer/thanks.