Enterprise Account Manager

Quick Facts

• Role: Enterprise Account Manager

Description

You’ll be the key contact for existing enterprise banking customers, especially large banks and banking groups, helping them understand your payment-data insights and how to use them effectively in their products. The role focuses on educating stakeholders, setting realistic expectations with best/worst practices, proactively finding opportunities for upsell revenue, and feeding customer insights back into the product. You’ll collaborate closely with Product, Sales, and Engineering to support long-term customer satisfaction.

Responsibilities

• Act as the primary point of contact for enterprise customers

• Help customers understand your data and demonstrate effective usage in their products

• Educate and inspire clients; set realistic expectations using best and worst practices

• Identify expansion opportunities and generate upsell revenue

• Gather customer insights by listening and asking follow-up questions

• Coordinate with Product, Sales, and Engineering to maintain long-term customer satisfaction

Requirements

• Business mindset and ability to find opportunities

• Curious and persistent; strong drive for results

• Comfortable presenting in English

• Preferred: knowledge of finance or banking

• Proactive, creative, and goal-oriented

• Ability to explain complex topics simply; understanding of technical implementation fundamentals

• Experience in account management, customer success, or consultative selling

Benefits

• Participation in a fast-growing company with real impact on banking and fintech clients and end users

• Variety of technologies and room for self-fulfillment

• Contractor (IČO) monthly pay with an attractive bonus component

• Flexible working hours and occasional work from home (not full remote)

• Office location with easy access to amenities (Anděl area)

• MultiSport card, 25 days of vacation, 3 sick days

• Regular team-building, morning yoga, and office activities (e.g., darts)

• Dog-friendly office, showers, facilities for cyclists, and a relaxation zone