Director, Business Analysis

Quick Facts

• Role: Director, Business Analysis

Description

Lead the Business Partnerships team to establish and operate an enterprise Order Management (OM) platform capability and operating model. Serve as a critical liaison between Product, Billing Operations, Technology, Finance, and external stakeholders to translate business requirements into operational solutions. Drive delivery across product initiatives, M&A implementations, and ongoing M&A operational transition and standardization.

Responsibilities

• Provide strategic leadership, coaching, and performance management for a team of business analysts and project resources

• Set team priorities aligned to organizational objectives and product strategies

• Oversee analysis, planning, and implementation of product-specific initiatives affecting billing and operational processes

• Manage cross-functional execution from concept through implementation and post-launch stabilization

• Lead business analysis for M&A integrations and onboarding of acquired businesses into Mastercard operational and billing frameworks

• Establish integration roadmaps, implementation plans, and governance structures

• Evaluate and standardize ongoing M&A operational activities and develop scalable processes for transferring support to Revenue Operations Excellence (ROE)

• Reduce manual work via automation, standardization, and process redesign

• Build documentation, controls, and support models for sustainable ownership

• Present status, risks, recommendations, and business outcomes to senior/executive leadership and facilitate alignment across functions

• Ensure governance, issue management, and escalation processes are in place

Benefits

• Competitive base salary; may be eligible for annual bonus or commissions (role-dependent)

• Insurance coverage (medical, prescription drug, dental, vision, disability, life)

• Flexible spending account and health savings account

• Paid time off including new parent leave, bereavement leave, vacation, paid sick and safe time, and personal days

• 401(k) with company match; deferred compensation for eligible roles

• Fitness reimbursement or onsite fitness facilities

• Eligibility for tuition reimbursement

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, Technology, or related field

• 10+ years of experience in Business Analysis, Program Management, Product Operations, or related functions

• 5+ years of people leadership experience managing high-performing teams

• Significant experience leading large-scale cross-functional initiatives and complex business transformations

• Deep understanding of Mastercard Billing Systems (MCBS) and billing operations processes

• Experience defining business requirements, process models, operational controls, and implementation strategies

• Strong understanding of end-to-end product lifecycle, revenue operations, and operational support frameworks

• Experience with Agile, Scrum, and traditional project delivery methodologies