Customer Care Specialist

Quick Facts

• Role focused on administrative ownership of the end-to-end order and returns process
• Communicates with wholesale clients and coordinates with internal teams (warehouse, invoicing)
• Works daily in internal systems and uses Excel for product listings and price/cost updates

Description

You will be responsible for the order and returns workflow—from submission through stock readiness and final invoicing—ensuring all data stays accurate. You’ll communicate with wholesale clients, regularly publish new product listings (Excel + marketing materials), and handle pricing and updates. When issues arise, you’ll quickly find solutions and coordinate with the warehouse and other departments.

Responsibilities

• Process daily orders in the internal system (K2)
• Own the complete order process, including returns handling
• Communicate with wholesale clients
• Create regular product listings (Excel + marketing assets)
• Manage price processing and monitor new products/updates
• Collaborate with the sales/account manager on ad-hoc client requests
• Invoice shipped goods on a daily basis
• Coordinate regularly with the warehouse for dispatch-related details

Requirements

• Accuracy and reliability when working with systems and continually updating data
• Basic Excel knowledge
• Communicative English (email and in-person)
• Strong organizational skills and follow-through
• Customer-first approach and calm problem-solving

Benefits

• Fixed salary with personal evaluation and quarterly bonuses
• Opportunity to share ideas in an open environment
• International exposure (currently across 30 countries)
• Modern office in Smíchov with a view of Vyšehrad
• Notebook for work and personal use
• CZK 1,000/month budget for company products
• Company mobile plan
• CZK 1,000/month contribution for health/care (e.g., Multisport card, coaching)
• English training at the workplace (partially paid by the company, during work hours)
• Fresh snacks/refreshments
• Home office up to 4x per month