Customer Support Coordinator (Accounting Knowledge)

Quick Facts

• Accept and manage customer requests via an internal system, phone, and email
• Document, clarify, and route requests to responsible colleagues
• Track request status and coordinate solutions with consultants and the development team
• Provide administrative and organizational support for the team
• Use accounting knowledge for customer communication and requirement clarification
• Learn the K2 ERP system and related processes

Description

You will serve as a customer support coordinator, ensuring requests are properly recorded, clarified, and passed to the right people. You will monitor progress and coordinate resolution with consultants and the development team, while using your accounting background to communicate effectively with customers. Over time, you will become familiar with the company’s ERP system (K2) and the processes it supports.

Responsibilities

• Receive customer requirements through the internal system, phone, and email
• Ensure correct evidence/recording, clarification, and handoff to responsible colleagues
• Monitor the status of requests and coordinate their resolution with consultants and development team members
• Provide administrative and organizational support and help with the team’s daily agenda
• Apply accounting knowledge when communicating with customers and clarifying their needs
• Gradually learn K2 ERP and the processes it helps manage

Requirements

• Practical experience with corporate accounting
• Secondary or university education, ideally in economics or a related technical field
• Proficiency in Microsoft 365, especially Excel, Word, and Outlook
• Clear and understandable communication (spoken and written)
• Ability to formulate requests, capture important information, and keep it well organized
• Strong organizational skills; reliable and careful
• Ability to work independently and also enjoy teamwork

Benefits

• 5 weeks of vacation
• Permanent employment contract (indefinite term)
• Fair compensation aligned with your experience
• Meal allowance
• Opportunity for further professional and personal development
• Language courses and possibility to attend professional conferences
• Work laptop and mobile phone
• Quality work environment near the Prague Letňany metro station
• Friendly, informal team culture; company events and team building
• Free hot drinks at the workplace