Customer Care Specialist

Quick Facts

Customer Care Specialist role focused on delivering helpful, clear customer support for a fintech platform.

Description

You will support customers with their daily questions and issues via phone (inbound and outbound) and email. The goal is not just fast ticket handling, but providing understandable answers, truly resolving requests, and creating a positive customer experience. You will also share product information and help customers use the platform, while coordinating with other teams when needed.

Responsibilities

• Provide excellent customer service and resolve daily inquiries and problems
• Communicate with customers by phone (inbound and outbound)
• Handle email communication and customer requests
• Explain Fidoo products and help customers use them
• Perform administration related to resolving customer requests
• Work with other teams when additional colleagues must be involved to solve an issue

Requirements

• Enjoy communicating with people
• Ability to listen, understand what the customer needs, and explain solutions simply and clearly (phone and email)
• Carefulness and strong attention to detail
• Ability to follow up and take ownership of resolving requests
• Independence, good organization, and willingness to find solutions rather than just pass issues along
• Motivation to learn continuously about the products and how the platform works

Benefits

• Friendly, reliable work culture and a trust-based environment
• Dog-friendly office and multiple office amenities (e.g., networking space)
• Unlimited access to quality coffee and discounts on Direct group products