B2B Client Support Specialist

Quick Facts

• Role: B2B client support (online chat + email) with operational/admin assistance

• Working hours: Mon–Fri, 8:00–16:30

• Home Office: After training, up to 2 days/week (Mon & Fri)

• Compensation: 35,000–45,000 CZK gross

• Leave: 4 weeks

• Extras: Multisport, discounted plan for you & your family, trust/no micromanagement

Description

You will be the first point of contact for B2B clients via online chat and email, while also supporting account managers with day-to-day follow-ups to ensure every request is handled. You’ll manage attendance-related confirmations/complaints, and provide office administration plus basic warehouse/logistics coordination (mail runs, receiving shipments, and keeping documents/contracts in order). The role is centered on close daily collaboration with account managers, the recruiting team, and operations colleagues.

Responsibilities

• Communicate with clients through online chat and email

• Take over tasks from account managers and escalate more complex requests

• Monitor attendance numbers, handle attendance-related complaints, and drive timely confirmations

• Ensure operational questions are answered and issues are moved forward without delays

• Support office administration, including document and contract organization

• Handle routine logistics: mail deliveries, receiving shipments, and basic warehouse/supply administration

Requirements

• Fast typing with accurate writing (minimal spelling/grammar mistakes)

• Ability to stay calm and prioritize when multiple chat requests come in at once

• Empathy and assertiveness when communicating with clients

• Ability to follow up on attendance confirmations and resolve related complaints

• Comfort working in internal online tools and systems used for processes

• Administrative accuracy for documents and contracts

• Willingness to support basic logistics/warehouse coordination (mail, shipments, supplies)

Benefits

• Salary: 35,000–45,000 CZK gross

• 4 weeks vacation

• Multisport

• Discounted plan for you and your family

• Home Office up to 2 days/week after training (Mon & Fri)

• No micromanagement—trust, space, and reliable processes

• Career growth potential toward an independent account manager role