Customer Success & Delivery Manager

Quick Facts

• Role: Customer Success & Delivery Manager
• Scope: Own customer success and delivery for key global clients in a technical environment
• Collaboration: Product, Engineering, and Support

Description

You will be the primary point of contact for selected key enterprise customers, ensuring they always know status and can rely on the team. You’ll take ownership of integrations, deployments, and ongoing operations while maintaining full visibility into projects, tickets, commitments, dependencies, and risks. You’ll also bring customer insights back to Product to drive improvements.

Responsibilities

• Primary point of contact for key clients
• Connect customers with Product, Engineering, and Support
• Own integrations, deployments, and ongoing operations
• Maintain clear overview of projects, tickets, commitments, dependencies, and risks
• Lead regular client communication, including weekly syncs
• Ensure decisions and next steps have clear owners and don’t get lost between teams
• Understand customer needs and context beyond individual requests
• Provide customer insights to Product and help turn them into improvements

Requirements

• Strong experience in Customer Success, Delivery, Technical Account Management, or Program Management
• Ownership mindset and drive to move work forward
• Comfort working with demanding enterprise clients and senior stakeholders
• Ability to ask strong questions and go beyond forwarding requests
• Strength in structuring complex situations with multiple moving parts
• Familiarity with technical contexts and comfort working with Product and Engineering
• Clear, proactive communication, especially when things don’t go to plan
• Proactive drive to improve beyond the status quo
• AI already part of how you work and become more effective
• Czech or Slovak speaker with fluent English (C1+) for daily use

Benefits

• Close interaction with global clients (US + Europe)
• High autonomy in organizing your work
• Opportunity to travel internationally to meet clients
• Compensation based on experience, with flexibility for exceptional candidates
• Prefer regular onsite presence in Prague 6 (at least 3× a week)