Customer Success Manager

Quick Facts

• Role: Customer Success Manager

• Focus: End-to-end client success, technical onboarding, data-driven consultations, and platform improvement

Description

Own the end-to-end Client Success agenda for assigned customers, with a strong focus on data quality, attribution logic, and long-term client value. Lead technical onboarding and implementation of the platform (including complex enterprise setups), provide trainings and workshops, and serve as the primary point of contact for technical and analytical support. Use data-driven insights to help clients interpret attribution results and apply them to marketing and business decision-making, while collaborating with Product and Data teams to improve the platform.

Responsibilities

• Manage end-to-end client success for assigned accounts

• Lead technical onboarding and implementation, including complex enterprise and custom use cases

• Deliver client trainings and workshops to improve effective product usage

• Provide fast, structured, high-quality technical and analytical support as the primary contact

• Conduct data-driven consultations on attribution outcomes and customer journey insights

• Support sales and account management with technical and methodological expertise in pre-sales and upsell discussions

• Collaborate with Product and Data teams to translate client needs into actionable input

• Identify recurring client challenges and contribute to process improvements and scalable workflows

• Maintain client-facing documentation, training materials, and knowledge resources

• Act as a bridge between clients and internal teams to ensure alignment and clear communication

Requirements

• B2+ English for daily communication with international clients and internal teams

• Strong analytical and data-oriented mindset with ability to interpret data flows in a business context

• Ability to work with complex datasets and attribution outputs; identify inconsistencies and validate hypotheses

• Solid understanding of digital marketing and performance marketing principles (attribution, customer journeys, campaign evaluation)

• Ability to communicate complex analytical/technical topics clearly to both technical and non-technical stakeholders

• Strong written and verbal communication skills in a client-facing context

• High ownership of client outcomes and long-term value

• Ability to work independently, prioritize effectively, and stay structured in a fast-paced environment

• Curiosity and willingness to continuously learn in data, analytics, marketing technologies, and attribution

Benefits

• Flexible working setup: work from the Prague office, hybrid, or remote by discussion

• Competitive and fair compensation package with benefits

• Clear growth paths toward senior/managerial, product, or leadership roles

• Meaningful impact on how clients make marketing and business decisions using advanced attribution

• Smart, collaborative culture with regular team events and a focus on ownership and continuous improvement