Services Product Manager

Quick Facts

• Role: Services Product Manager (post-sales service offerings)
• Key focus: customer outcome-based services across the customer journey and services lifecycle
• Travel: ~20%

Description

Own the specification, design, engineering oversight, and effective deployment of post-sales service offerings capabilities to support the business. Partner with business unit leadership to create saleable service features with design-ready specifications centered on desired customer outcomes—while minimizing delivery costs and improving profitability. Maintain the post-sales services roadmap, ensure readiness for new services, and drive continuous improvement and sunsetting/retirement of released services.

Responsibilities

• Conduct regular services business updates for key stakeholders, including BU leadership and quarterly ELT updates
• Research user experience and needs, current market trends, and service functionality
• Capture and filter unmet/under-served service capability needs based on business feasibility, scale, and ROI
• Create saleable service features and deliver design-ready specifications focused on customer outcomes
• Collaborate with Services Design Engineers to align service capability design to specifications
• Incubate and validate services designs with Services Validation Engineers, including delivery to a limited set of customers
• Maintain a post-sales services roadmap covering all business units and all phases of the services lifecycle
• Support BU Offering Management for marketing and sales strategies, including pricing, sales enablement, and customer training
• Be accountable for service readiness and engineering support for implementation into delivery functions
• Own continuous improvement of released services through performance monitoring and improvement change orders
• Support decisions to sunset services and execute retirement of applicable services

Benefits

• Medical insurance plans with dental and vision coverage
• Employee Assistance Program
• 401(k)
• Tuition reimbursement
• Employee resource groups and recognition
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave

Requirements

• Bachelor’s degree with 8 years of related experience OR Master’s degree with 6 years OR PhD with 3 years (or equivalent experience)
• 3+ years in T&M or Control and Automation or a relevant high-tech industry
• Demonstrated success driving cross-functional alignment and execution
• Excellent executive-level communication and presentation skills
• English proficiency in effective oral and written communication
• Ability to travel ~20% to global services sites and customer locations as needed
• Legal authorization to work in the US; no visa sponsorship