Account Manager (Client Success)

Quick Facts

• Client-facing role managing existing international customers
• Proactive communication, coordination with technical teams, invoicing, and SLA oversight
• Gradually take full ownership of your own client portfolio

Description

You will provide ongoing care for existing customers whose business depends on fast and reliable content delivery globally. The work is split between client communication, coordinating requests with the technical team, managing billing and documentation, and monitoring SLA performance with escalation when required. You’ll use Pipedrive, a ticketing workflow, and the company’s monitoring to see how each client’s service runs in practice.

Responsibilities

• Maintain and support an existing customer base
• Communicate daily with clients (questions, clarifications, and issue handling)
• Coordinate client requests with the technical team (handover, clarification, and follow-through)
• Handle invoicing and keep billing evidence organized
• Monitor SLA compliance and manage escalations (no on-call required outside working hours)
• Gradually build and manage your own client portfolio independently

Requirements

• Reliability and thoroughness so nothing falls through (invoices, dates, and client requests)
• Proactive communication; contact clients early rather than waiting for problems
• Ability to make decisions and take responsibility for customers
• Ability to respond quickly to change in a fast-growing environment
• Willingness to learn and interest in technology/IT
• English proficiency for email and calls
• Ability to work in the Prague office (in-house); remote does not work for this role

Benefits

• Opportunity to contribute to a truly global business from a Prague office
• Experience with international clients and internet technologies
• Trust-based environment with no corporate bullshit
• Room to grow from client care to full responsibility for your own portfolio
• Small team focused on long-term sustainable success
• Free daily food and drinks
• Office in a historic villa area of Prague (Vinohrady)
• Laptop and equipment based on your preferences
• Ergonomic chairs and standing desks
• Company hairstylist and other non-standard benefits
• Fair compensation based on experience and impact

How the process works

• Send your CV or LinkedIn; no motivation letter required
• Short call with a team member
• On-site meeting in the villa + role-play call
• Final meeting with Zdeněk