IT Help Desk Specialist

Quick Facts

• Role: IT Help Desk Specialist (first point of contact for technical support)

• Focus: troubleshooting hardware, software, and LAN; incident management; user communication and training; software/hardware maintenance

Description

You will be the first contact for users who need technical help, diagnose and resolve issues across hardware, software, and LAN, and manage incidents following established procedures. You will coordinate with colleagues in Munich, provide users with updates, and train them on correct system usage. The role also includes software and hardware maintenance.

Responsibilities

• Provide first-line technical support for users

• Diagnose and fix hardware, software, and LAN issues

• Handle and manage incidents per defined procedures

• Collaborate with colleagues in Munich

• Communicate with users about requests, provide updates, and train proper system usage

• Perform software and hardware maintenance

Requirements

• Teamwork ability

• Willingness to learn new things and interest in ICT

• Experience in an international environment (advantage)

• Independence and responsibility

• Knowledge of operating systems (desktop and server)

• Basic database knowledge

• Basic TCP/IP knowledge

• Basic Linux knowledge (advantage)

Benefits

• Annual bonus via 2 × 50% of 13th salary

• Cafeteria benefit: 6,000 points per year (contributions for sports, vacation, health)

• Contribution toward life and pension insurance

• Paid personal time off based on years worked

• Subsidized hot meals at the workplace