Senior IT Consultant for Enterprise Service Management

Quick Facts

• Role: Senior IT Consultant for Enterprise Service Management

Description

• Optimize IT Service Management and Enterprise Service Management for IT organizations and drive their strategic realignment.
• Lead projects to improve processes, value streams, and organizational workflows with the goal of increasing IT and overall organizational performance.
• Analyze current-state IT and relevant business areas end-to-end and develop implementable Enterprise Service Management solutions.

Responsibilities

• Optimize IT Service Management and Enterprise Service Management, including guiding reorientation of IT organizations.
• Design and manage projects to improve processes, value streams, and organizational structures to raise performance.
• Perform holistic analysis of the current IT situation and related business areas; create actionable solutions focused on Enterprise Service Management.
• Develop architectural concepts, standards, guidelines, and decision templates.
• Act as communicator, mentor, and advisor across the organization; ensure excellent customer service delivery.
• Serve as the interface between business units and IT and actively support customers through organizational change.

Requirements

• Completed degree with a focus on Business Administration, Computer Science, or equivalent qualification.
• At least 5 years of consulting experience in Enterprise Service Management or IT Service Management, including digital transformation and optimization of IT organizations.
• Solid experience using frameworks (e.g., ITIL, Scrum), project management methods, and knowledge of key technology trends.
• Strong analytical, conceptual, and communication skills, with pronounced self-initiative.
• Confident use of AI tools in the specialist area, critical evaluation of results, and support for customers and the organization in leveraging AI potential.
• Very good German and good English skills.

Benefits

• Diverse development opportunities through challenging projects, interdisciplinary teams, and targeted training.
• Open culture with shared responsibility and success.
• Support for health and work-life balance.
• Numerous continuing education and development options.