User Experience Designer

Quick Facts

• Role: User Experience Designer (individual contributor)
• Focus: Creating thoughtful digital experiences for complex financial moments
• Platforms: Desktop, mobile web, and native mobile
• Collaboration: Experience Design, Product, Engineering, Research, Content, and Design Systems
• Work requirements: On-site in the specified location(s); applicants must be authorized to work in the United States full-time without employer sponsorship

Description

You will help create clear, accessible, and consistent digital experiences that make financial moments feel clearer, more useful, and more human. The position emphasizes translating client needs, research insights, business objectives, and technical considerations into intuitive experiences while increasing ownership and cross-functional collaboration.

Responsibilities

• Design user flows, wireframes, prototypes, and high-fidelity interfaces across desktop, mobile web, and native mobile platforms
• Translate business objectives, client needs, research insights, and technical considerations into usable, accessible digital experiences
• Support product design efforts from discovery and concept development through delivery and iteration
• Use established design system components and patterns to create consistent experiences and identify opportunities to improve clarity and usability
• Simplify complex financial workflows and information into experiences that feel approachable and trustworthy
• Explore thoughtful uses of AI-powered tools and emerging workflows to support design exploration, prototyping, and problem-solving
• Own design tasks and workstreams with support from senior designers, project leads, and cross-functional partners
• Partner closely with Experience Design, Product, Engineering, Research, Content, and Design System teams
• Participate in design reviews, critiques, workshops, and working sessions
• Use research, analytics, client feedback, and design judgment to guide decisions
• Present design concepts and rationale clearly, staying open to feedback and new information
• Raise risks, dependencies, and roadblocks early so the team can make informed decisions
• Contribute to a team culture where people share ideas openly and help one another grow

Requirements

• 3 to 5 years of UX design experience focused on digital products (or equivalent experience)
• Online portfolio link demonstrating design thinking, problem-solving, and high-quality digital product work (include any required passwords)
• Experience across the user-centered design process: research synthesis, user flows, wireframes, prototyping, testing, and iteration
• Experience designing for web and mobile experiences
• Ability to apply design systems, accessibility standards, and UX best practices
• Strong interaction design and visual communication skills: layout, hierarchy, typography, and pattern usage
• Experience working with cross-functional teams in Agile or similar iterative product development environments
• Ability to communicate design rationale clearly and incorporate feedback thoughtfully
• Proficiency with Figma or comparable product design tools

Preferred Qualifications

• At least 1 year of UX experience designing touch-based mobile interfaces
• Experience with iOS Human Interface Guidelines, Material Design, or similar platform standards
• Familiarity with accessibility and inclusive design practices
• Experience using design systems and reusable component libraries
• Exposure to AI-powered tools or workflows supporting design, research, prototyping, or problem-solving
• Financial services or other highly regulated industry experience
• Comfort collaborating closely with engineers and understanding design implementation impact

Benefits

• Eligible for bonus or incentive opportunities
• Hybrid work and flexibility approach with regular in-person collaboration
• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service (eligible positions)
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance