Manager, CX/UX and Visual Design, Renters

Quick Facts

• Experience Designer responsible for leading the full spectrum of product design activities

Description

You will design user experiences that solve customer problems by bringing together user experience and creative design. You will drive intuitive, data-driven solutions and guide user-centered methodologies from strategy and research through design and user testing.

You will own Voice of the Customer, customer satisfaction tracking, and end-to-end journey definition, including optimization that removes friction to drive conversion and user satisfaction.

Responsibilities

• Execute the UX process and implementation of projects across different business units
• Conceptualize interfaces, visualize digital experiences/applications, and connect each touchpoint to the full user experience
• Analyze quantitative and qualitative user research and synthesize user/customer data to identify opportunities
• Recommend user-centric design directions with an eye toward human value, feasibility, and economy
• Conduct user testing and qualitative sessions to improve engagement, usability, and affinity
• Apply, promote, and iterate design guidelines, best practices, and standards (Chubb Design System)
• Follow responsive logic and produce adaptive design screens
• Provide UI implementation support across different platforms and sites
• Illustrate design ideas using collaborative design tools such as Figma
• Connect design strategy to business results

Requirements

• Willing and able to challenge the status quo for the good of customer and user experience design
• Effectively interact with key roles within a multidisciplinary team
• Strong communication and time management with a sense of ownership and urgency
• Facilitate design feedback/review sessions and explain design approaches/technical details
• Experience with iterative design process and MVP mindset
• Experience with design thinking and human-centered design frameworks
• Ability and willingness to learn Agile ways of working
• 5+ years hands-on UX experience (preferred)
• Experience with Fintech products and AI use in design (advantage)
• Prior experience as a product designer or UX/UI designer
• Experience across UX research, wireframing, high-fidelity UI design, and user testing
• Proficient in Figma and Mural
• Understand design implementation (not only proof-of-concept)
• Experience with responsive design and UI handoff
• Web technologies knowledge: HTML, CSS, JavaScript (plus)
• Associate/Bachelor’s/Master’s degree in a relevant field or UX/UI certification

Benefits

• Comprehensive benefits package (details available via company careers site)
• Eligible for a discretionary annual incentive program
• Pay range: $174,000 to $200,000; specific offer depends on skills and other factors