Sr. UX Designer

Quick Facts

• Role: UX Designer (Customer & Digital Experience)

• Travel: 5–10% of working time

Description

Responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience. Facilitates holistic Service Design across all touchpoints (digital and physical) and addresses business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery. Builds journeys and frameworks including information architectures, design systems, low to high fidelity prototypes, task/workflow modeling, usability testing, best-practice implementation, and ongoing quality of user experience.

What You’ll Work On

• Collaborate to produce integrated Service Design deliverables (e.g., Service Blueprints) for one or more Journeys, cross-touchpoint, cross-customer type, and cross-experience/journey.
• Assist with the design, execution, and incorporation of user research into the design of relative Journeys.
• Facilitate use of Design Thinking, storytelling, and conceptual prototypes to convey vision, flow, and features.
• Facilitate creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and visualizations.
• Use ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
• Support adaptation of enterprise-wide UX best practices, standards, principles, and design thinking processes; advocate for standards and principles.
• Support collaboration with Strategy, Product, and Engineering leadership to remove impediments and ensure delivery of experience vision and OKRs.
• Advocate for the Experience/Journey UX vision.
• Uphold mission and values (accountability, innovation, integrity, quality, teamwork).
• Support and comply with the company Quality Management System policies and procedures.
• Act with an inclusion mindset and model these behaviors.

Requirements

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/GED and 4+ years of relevant experience in essential duties.
• 4+ years of experience working as a UX Designer and familiarity with Agile/Scrum/Kanban.
• Applying modern UX design, discovery, and delivery techniques; expertise with UX platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
• Strong knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Strong understanding of human-centered design and design thinking methodologies.
• Experience creating accessible, inclusive, equitable design.
• Experience using design systems (Material, Carbon, Fluent, etc.).
• Problem-solving, organizational, and analytical skills; ability to evolve UX strategy based on research, data, and industry trends.
• Ability to translate complex user, business, operational, and technical requirements into clear, accurate, compelling UX deliverables.
• Ability to build relationships and collaborate across stakeholders for creative thinking and solutioning.
• Experience working with strategists, product managers, engineers, researchers, and SMEs.
• Strong written and verbal communication skills adaptable to different audiences.
• Organizational and time management skills; ability to work independently and in a team.
• Demonstrated ability to perform essential duties with or without accommodation.
• Authorization to work without sponsorship.

Preferred Qualifications

• Experience mentoring more junior UX Designers.
• Experience in healthcare, wellness, or digital health.
• Experience with service design (digital and physical) and operations.
• Experience with B2C and B2B products/services.
• Experience with React framework.

Benefits

Base pay range: $78,000.00 – $156,000.00 (may vary by specific location).