Senior Product Designer, Payments

Quick Facts

• Role: Senior Product Designer (Product Design team)
• Team focus: Fintech—transforming how law firms manage finances end-to-end
• Work style: Hybrid; expected in office at least twice per week on designated Anchor Days if near hubs (Burnaby, Calgary, Toronto)

Description

As a Senior Product Designer, you will reimagine financial workflows and unlock insights to help law firms operate smarter, optimize performance, and move toward a more autonomous future. You will lead the end-to-end design process—from strategic discovery and opportunity framing through development, launch, and ongoing iteration—partnering tightly with Product and Engineering to drive business and customer outcomes. The role includes launching to learn with high-impact features and raising quality and coherence across the Billing ecosystem, including designing intelligent AI automation that is trustworthy, explainable, and appropriately controlled.

What You’ll Do

• Partner with Product and Engineering to define and execute on experience design strategy and success metrics, using research and insights to prioritize what matters most to customers and the business.
• Build strong customer intuition through direct engagement and advocate for customer needs in trade-offs, sequencing, and cross-functional decision-making.
• Lead end-to-end design for a product area: vision crafting, prototyping, testing, and polished execution.
• Raise the quality bar with polished, accessible, cohesive experiences; push beyond “good enough” toward best-in-class interaction design.
• Strengthen systems and patterns by contributing design system improvements, identifying gaps, and influencing consistency.
• Drive alignment through crisp storytelling, clear decision framing, and proactive cross-functional collaboration.
• Strengthen the team through constructive critique, mentoring through example, and consistent bar-raising execution.

What You Bring

• 6+ years of experience designing digital products (B2B SaaS experience preferred, but not required).
• Demonstrated ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, Mid-Market).
• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
• Strong craft across interaction design, information architecture, usability, and visual design with consistently high-quality execution.
• Strong customer-centric practice: translate customer insight into actionable design direction.
• Experience designing AI-powered features or workflows, with understanding of user-centered applications of machine learning and generative AI.
• Expert in design and prototyping tools and solid use of AI tools in your process (e.g., Figma, Cursor, Claude).
• Strong communication and presentation skills, articulating rationale and trade-offs.
• Collaborative, low-ego partner who facilitates alignment, clarifies trade-offs, and drives confident execution.

Bonus if you have…

• Strong experience in Fintech and financial product design; ability to turn complex financial workflows into intuitive, high-impact experiences.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment; local hubs expected in office at least twice per week.
• Flexible time off policy with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
• Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility: accessibility accommodations during recruitment; commitment to equal employment; encourage candidates from all backgrounds to apply.
• Human and high-performing AI approach in recruitment (human always reviews AI-generated output; no automated hiring decisions).