Junior Solution Engineer [Customer Service Team] Digital Commerce

As a Junior Solution Engineer in the Customer Service Team, you will contribute to the technical configuration, development, and integration of products and platforms based on Microsoft Dynamics 365 CE. You will work with Product Owners, Product Architects, and DevOps teams to translate business needs into specifications and services, supporting architecture alignment, on-time delivery, and high-quality solutions throughout the software development lifecycle.

Responsibilities

• Contribute to the design, configuration, development, and integration of IT solutions within the Microsoft Dynamics 365 CE technology stack.
• Tailor technical solutions to operating-company requirements, leveraging existing products and services where appropriate.
• Customize and configure systems to the agreed scope.
• Develop and maintain configuration rules and logic based on business requirements and industry best practices.
• Communicate with users and operating companies, working closely with Product Owners and other DevOps teams.
• Integrate solutions with other systems and data sources to support seamless data flow and process automation.
• Participate in testing and validation of configured solutions.
• Provide basic troubleshooting and technical support.
• Follow solution standards and architectural guidelines.
• Document configuration processes, guidelines, and best practices.
• Stay current with team technologies and receive mentoring from senior team members.
• Follow the agreed deployment process and collaborate with teams to gather requirements and configuration specifications.
• Coordinate with Commerce teams to maintain product quality and apply standards.
• Stay updated on emerging technologies and trends in the technology landscape.
• Support continuous improvement of IT and business processes and their implementation in systems.

Qualifications

• 2+ years of experience in a similar position.
• Hands-on experience and basic knowledge of mandatory technologies.
• Familiarity with configuration management principles, practices, and development tools.
• Ability to learn new technologies and apply them to real-world solutions.
• Good communication skills and a pragmatic, collaborative approach.
• Ability to work effectively in a fast-paced, changing environment.
• Ability to solve problems independently and make critical technical decisions.
• Experience with distributed systems is an advantage.
• Experience working in an Agile environment and with cross-functional teams is an advantage.

Technology Stack & Software Development Background

Mandatory to know

• Understanding of Dynamics CRM systems or other cloud-based business applications, with hands-on experience in at least one relevant area.
• Microsoft Dataverse: tables, relationships, data modelling, business rules, and calculated fields.
• Custom development, including C# plugins and JavaScript front-end extensions.
• Power Automate: flows, approvals, and complex conditional logic.
• Dynamics 365 CE configuration and customization: entities/tables, relationships, business rules, forms, views, and dashboards.
• Power Platform business solutions, particularly model-driven apps and Power Automate process automation.
• Backend development with C# and Azure services, including Azure Functions, API Management, and Service Bus; or custom Dynamics 365 plugins.

Good to know

• Dynamics 365 Customer Engagement applications, especially Field Service: work orders, bookings, assets, and inspections.
• Application Lifecycle Management practices for Power Platform and/or Azure DevOps pipelines, including branching and deployments.
• Azure Functions, API Management for secured API exposure, and Service Bus for message-based integration patterns.