IT Support Analyst with Dutch & English

Detailed Responsibilities

• Provide first-line technical support to end users by telephone, addressing hardware, software, and network-related issues in Dutch and English.
• Diagnose and resolve problems related to equipment configuration, backup maintenance, and software installation or de-installation.
• Document and manage incidents, work requests, and resolutions using the Call Tracking System.
• Route complex issues to internal support groups and collaborate with technical teams to ensure swift resolution.
• Administer and manage user access permissions across systems, ensuring security and compliance.
• Coordinate with external vendors and internal support staff to acquire specialized technical knowledge and facilitate problem resolution.
• Maintain high standards of customer service, guiding users through corrective steps and providing clear, concise solutions.

Skill Requirements

• Proficiency in Dutch and English, minimum B2 level in each.
• Excellent verbal and written communication skills, including the ability to explain technical information clearly.
• Strong customer-service orientation and problem-solving abilities.
• Solid understanding of IT environments, including Windows OS, MS Office, internet browsers, antivirus, firewall software, and PC hardware troubleshooting.
• Ability to rapidly acquire new technical knowledge and adapt to changing processes.
• Experience documenting and managing incidents using ticketing or call-tracking systems.

Required Qualifications

• Previous experience in a technical support or IT helpdesk role.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Proven ability to support users in Dutch and English.

Other Requirements (Optional)

• ITIL Foundation certification or working knowledge of ITIL best practices.
• Experience working in a multinational or multicultural environment.
• Familiarity with remote troubleshooting tools and enterprise IT systems.

Career Development Opportunities

Access to continuous learning programs, technical certifications, and soft-skills training tailored to career aspirations. High performers may advance into senior technical roles, specialized IT tracks, or leadership positions locally and globally. The role also offers mentorship initiatives, cross-functional project exposure, and opportunities to participate in global technology innovation programs.

Benefit Package

• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses