Application Support Engineer

Our private banking business uses Avaloq, an end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations.

The L2 Application Support Analysts / Engineers are responsible for managing production incidents on the private banking core banking platform, Avaloq.

What you’ll do

• Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed.
• Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process.
• Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged.
• Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests.
• Own EOD batch processing in the production environment.
• Conduct daily health checks and application monitoring.
• Manage end-user expectations and maintain clear, regular communication with relevant stakeholders.
• Support a shift-based operating model, including UK shift coverage, weekend on-call, and ad hoc weekend support as required.

What you need to have to succeed in this role

• 5+ years’ IT experience in comparable application/support roles within the banking domain.
• Bachelor’s/Graduate degree.
• Knowledge of the Avaloq Front Platform.
• Windows/Unix/Linux experience to handle BAU activities such as file transfers and troubleshooting.
• Proficiency in PL-SQL and basic knowledge of Oracle DB.
• Experience in handling production batch using tools such as Control-M, Autosys, and Zena.
• Understanding of ITIL processes: Incident, Problem, and Change Management.
• Excellent analytical and problem-solving skills.
• Clear, effective communication skills, with the ability to engage internal/external stakeholders and end users.
• Fluency in spoken and written English.

Nice to have

• Avaloq ACP certification.
• ITIL Foundation certificate.
• Scripting experience, such as shell scripting.

What we offer

• Pay range: 17,500 PLN–23,000 PLN monthly, gross.
• Discretionary variable pay influenced by Group, business/function, and individual performance.
• Comprehensive benefits package covering healthcare, family-friendly leave, pension, life assurance, and wellbeing support.
• Additional bonuses for recognition awards.
• Multisport card.
• Private medical care.
• Life insurance.
• One-time reimbursement of home office setup, up to 800 PLN.
• Cafeteria platform.
• Employee assistance program.
• Additional contributions to the PPK scheme.
• Corporate parties and events.
• CSR initiatives.
• Nursery discounts.
• Financial support for training and education.
• Social fund.
• Flexible working hours.
• Free parking.

Recruitment process

• Online behavioural test.
• Telephone screen.
• Interview with the hiring manager.