Windchill PLM Support Engineer – CAD Applications (2nd Line Support)

We are looking for a Windchill PLM Support Engineer to strengthen the CAD/PLM application support team. In this role, you will support critical Windchill PLM and CAD systems for global operations across offshore wind, energy, and heavy engineering projects.

Main Responsibilities

• Fast and effective 2nd-line incident resolution using the BMC ITSM tool
• Collaboration with other IT departments and business key users to resolve complex issues
• Timely delivery of service requests
• Functional requirements analysis
• Conducting test activities for changes and projects
• Maintaining up-to-date application documentation for IT and business users

Key Requirements

• Minimum of 2–3 years’ experience in an IT environment, preferably in offshore or engineering sectors
• Bachelor’s degree or equivalent ability
• General engineering understanding and IT knowledge or a keen interest in IT
• Fluency in English, verbal and written
• Strong customer relationship skills
• Ability to work under pressure and manage tight deadlines
• Flexible working hours, including potential evening or weekend work

Nice to Have

• Experience in a global business environment
• Ability to communicate effectively at various organizational levels
• Proactive identification of opportunities for service-quality improvement
• Willingness to travel occasionally

Other Details

• Team structure: Part of the CAD PLM Team
• Sector focus: Offshore wind, geothermal, oil and gas, and civil industries
• Tools/methodologies: BMC ITSM tool for incident management