Application Support

What we offer

• Long-term B2B contract
• Rate: 140 PLN/h + VAT
• Hybrid work: 6 flexible days per month

Description

We are seeking an experienced Senior/Lead Support Engineer to join a global team focused on production support, operational stability, and resilience for business-critical payment platforms.

The ideal candidate has a strong background in L2/L3 application and production support within the banking/payments domain. This hands-on technical leadership role involves leading major incident resolution, driving operational improvements, collaborating with global technology and business teams, ensuring service stability, and promoting Site Reliability Engineering (SRE) practices.

Main Responsibilities

• Lead L2/L3 production support activities for critical payment applications.
• Manage and coordinate major production incidents to ensure timely service restoration.
• Drive Root Cause Analysis (RCA) and Problem Management activities to mitigate recurring issues.
• Monitor production environments to ensure high availability and operational resilience.
• Support change, release, and deployment activities for production systems.
• Collaborate with development, infrastructure, and business teams to enhance service reliability.
• Identify automation and operational efficiency opportunities.
• Contribute to implementation of SRE practices, including observability, monitoring, and reliability improvements.
• Participate in on-call support and out-of-hours incident management when required.
• Mentor and support other engineers within the team.

Key Requirements

• Strong experience as a Lead Support Engineer, Production Support Engineer, or Application Support Engineer.
• Hands-on experience providing L2/L3 production support in a banking environment.
• Solid knowledge of payment systems and payment processing, including SWIFT, SEPA, Cross-Border Payments, High-Value Payments, Real-Time Payments, Transaction Banking, Treasury Payments, or Payment Operations.
• Experience with Incident Management, Problem Management, Change Management, and Root Cause Analysis.
• Proven ability to support business-critical, high-availability production environments.
• Excellent stakeholder management and communication skills.

Nice to Have

• Experience with Site Reliability Engineering (SRE).
• Knowledge of observability, monitoring, automation, SLIs/SLOs, and reliability engineering.
• Experience improving production stability through automation and continuous operational improvements.

Other Details

• Remote-work flexibility and availability for on-call duties may be required based on production needs and operational requirements.