Senior IT Support Engineer

We are seeking an experienced Senior IT Support Engineer to join a global support organization focused on delivering exceptional support for a suite of cloud-native, in-house developed applications. The role contributes to providing world-class application support, with an interest in cloud technology, microservices, and machine learning.

Quick Facts

• Hybrid role requiring a minimum of 3 days onsite in Lisbon, Portugal
• Initial contract: September 1, 2026, to March 1, 2027
• Maximum rate: 45 EUR per hour

Main Responsibilities

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution.
• Work closely with DevOps, SREs, Test Engineers, and Development teams to implement permanent solutions.
• Further advance the monitoring framework and ensure 24/7 system and support availability via on-call support.
• Collaborate with IT and business teams to improve the availability, performance, functionality, and security of platforms.
• Utilize technologies including Kubernetes, Kafka, MongoDB, and Docker.

Key Requirements

• 6–9 years of experience in application or technical support.
• Relevant bachelor’s degree or equivalent experience.
• Foundational knowledge of microservice architecture and ITSM tools.
• Familiarity with Atlassian products.
• Strong sense of ownership, customer service, and integrity.
• Excellent communication skills and command of the English language.
• Ability to work well in a team and stay organized.

Nice to Have

• Experience with a programming or scripting language.
• Experience mentoring junior team members.
• Knowledge of advanced application performance optimization techniques.
• Contributions to capacity planning and strategic initiatives.