Director of Technology

Department: Technology
Reports To: Executive Leadership

Lead the Future of Technology in Mental Healthcare

At Backpack Healthcare, we're on a mission to make high-quality mental healthcare more accessible for children, adolescents, and families. Technology is at the heart of how we deliver care—and we're looking for an exceptional Director of Technology to help shape what's next.

We're searching for a hands-on technology leader who thrives equally in the boardroom and the codebase. You'll lead our engineering organization, drive our technology strategy, oversee cyber-security and IT operations, and help build innovative AI-powered solutions that improve patient care and business performance.

If you're passionate about building scalable products, mentoring high-performing teams, solving complex technical challenges, and making a meaningful impact in healthcare, we'd love to meet you.

What You'll Do

Lead Our Technology Strategy

• Develop and execute the company's technology vision and roadmap.
• Partner with executive leadership to align technology investments with business goals.
• Guide technology decisions that support innovation, scalability, security, and long-term growth.
• Manage technology budgets, vendor relationships, and resource planning.
• Build project plans, timelines, and delivery roadmaps that keep initiatives on track.

Build & Lead an Exceptional Engineering Team

• Lead, mentor, and grow a high-performing software engineering organization.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement.
• Participate directly in software development through architecture design, coding, technical reviews, and pull requests.
• Establish engineering best practices, CI/CD pipelines, automated testing, observability, and DevOps excellence.
• Ensure our platforms remain secure, reliable, scalable, and high-performing.

Drive Product Innovation

• Partner closely with business and clinical leaders to transform ideas into impactful technology solutions.
• Help prioritize product investments based on business value and customer impact.
• Lead sprint planning, roadmap execution, and delivery accountability.
• Incorporate customer and provider feedback into product improvements.

Champion Security & Compliance

• Own Backpack's cybersecurity strategy and security roadmap.
• Ensure compliance with HIPAA and healthcare security standards.
• Lead vulnerability management, incident response planning, and security governance.
• Partner with auditors and third-party vendors on compliance initiatives.
• Promote secure software development across the engineering organization.

Oversee IT Operations

• Lead internal IT operations, SaaS administration, infrastructure, endpoint management, and technology support.
• Ensure employees have secure, reliable technology to do their best work.
• Develop policies and standards that strengthen operational excellence.

Shape Our AI Future

Artificial Intelligence is transforming healthcare—and you'll help lead that transformation.

• Evaluate and implement AI solutions that improve clinical care, operational efficiency, and patient engagement.
• Design and build innovative AI-powered products while ensuring responsible governance and healthcare compliance.
• Identify automation opportunities that help teams focus on patient care.

What We're Looking For

Required Experience

• 8+ years of software engineering experience.
• 3+ years leading engineering teams or technology organizations.
• Experience as a Director of Technology, Head of Engineering, Engineering Manager, Principal Engineer, CTO, or similar leadership role.
• Experience in high-growth SaaS, healthcare technology, or digital health environments.
• Proven success leading cross-functional initiatives and technical teams.

Technical Expertise

• Modern web application frameworks
• API development and system integrations
• Cloud platforms (AWS, Azure, or GCP)
• Relational and NoSQL databases
• DevOps, CI/CD pipelines, and cloud-native architectures
• Information security and compliance frameworks
• AI and Large Language Model (LLM) technologies
• Writing and reviewing production-quality code

Leadership Skills

• Inspire and develop technical teams
• Communicate effectively with both technical and non-technical stakeholders
• Balance strategic vision with hands-on execution
• Build scalable processes while remaining adaptable
• Influence across departments and drive organizational change

Bonus Points If You Have

• Healthcare technology experience
• HIPAA, HITRUST, or SOC 2 experience
• Telehealth or behavioral health platform experience
• Startup or high-growth company experience
• Experience leading both Product and Engineering
• Experience deploying AI-powered solutions into production

What Success Looks Like

• Improving engineering delivery and predictability
• Increasing platform reliability and reducing technical debt
• Strengthening cybersecurity and compliance posture
• Accelerating product delivery and innovation
• Building and retaining an engaged, high-performing engineering team
• Expanding AI capabilities across the organization
• Helping scale technology that directly improves patient care

Why Join Backpack Healthcare?

You'll help build technology that expands access to mental healthcare, improves patient outcomes, and supports the clinicians who make that care possible.

You'll work alongside mission-driven leaders who believe in innovation, collaboration, and continuous improvement—and you'll have the opportunity to shape the future of healthcare technology from the ground up.

Compensation & Benefits

Salary: Competitive and commensurate with experience.

• Annual performance bonus opportunity
• Medical, dental, and vision insurance
• Paid time off and company holidays
• Professional development opportunities
• A collaborative, mission-driven culture
• The opportunity to build technology that changes lives

Ready to Make an Impact?

If you're a visionary technology leader who enjoys rolling up your sleeves, solving meaningful problems, and building products that improve lives, we'd love to hear from you.

Apply today and help us transform the future of mental healthcare!