Manager, Technical Product Integration

Quick Facts

Role: Manager, Technical Product Integration
Focus: Lead implementation, integration, and adoption of connected healthcare solutions

Description

The Manager, Technical Product Integration is responsible for leading the successful implementation, integration, and ongoing adoption of connected healthcare solutions. This customer-facing role partners with health systems, clinicians, IT teams, and internal stakeholders to ensure seamless deployment, optimization, and support of software and SaaS-based products.

Responsibilities

• Serve as the primary technical advisor for customers during implementation, configuration, deployment, and ongoing support of connected healthcare solutions.
• Lead resolution of complex technical issues and escalations, partnering with Engineering, Product Management, Sales, and Marketing.
• Build customer relationships that increase product adoption, drive customer satisfaction, and support long-term retention.
• Collaborate with R&D, Marketing, and Product Security to develop customer-facing product statements for IT/IS questionnaires and product reviews.
• Develop and deliver technical and clinical training programs for clinicians, biomedical engineering teams, and hospital IT staff.
• Analyze support trends and recurring issues to identify opportunities for process improvements and reduce escalations.
• Plan and execute software and firmware upgrades while minimizing disruption to customer clinical and operational workflows.
• Collaborate with hospital IT and EMR teams to integrate solutions with electronic medical record (EMR) platforms.
• Provide consulting and subject matter expertise to help customers expand system utilization and maximize the value of the technology solutions.
• Lead and mentor team members while promoting continuous improvement and customer-centric service delivery.
• Support additional projects and initiatives as assigned.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field.
• 5+ years of experience supporting healthcare software products, system integrations, or healthcare IT environments at a hospital, integrated delivery network (IDN), or health system level.
• Experience implementing and supporting SaaS applications and enterprise software solutions.
• Strong understanding of healthcare workflows, IT infrastructure, and clinical environments.
• Ability to travel, including occasional overnight travel, to support customer installations, upgrades, training, and business needs.

Benefits

• Total Rewards program with reward, recognition, and development opportunities.
• Competitive compensation and benefits package.
• Salary range: $115,000.00 - $183,900.00 USD annual.