IT Support Specialist

🏢 Summary: Senior DevOps Engineer role focused on building, automating, securing, and scaling enterprise IT, cloud, ICS, and IoT infrastructure in a fast-paced aviation and defense environment. The position involves Microsoft 365 administration, infrastructure automation, cloud and on-prem systems management, endpoint security, and cross-functional operational support. Candidates should have strong enterprise IT experience, automation expertise, and knowledge of regulated environments. 🗂️ Requirements: 7+ years in enterprise IT engineering, architecture, or system administration, Experience with Microsoft 365, Entra ID/Azure AD, and Intune, Strong PowerShell, Terraform, and Ansible automation skills, Experience supporting Windows, macOS, and Linux environments, Experience in regulated environments such as GCC High, GovCloud, CUI, or ITAR, Familiarity with GitLab CI/CD or similar pipelines 📃 Skills: PowerShell, Terraform, Ansible, GitLab, C#, Azure, Entra, Intune, Exchange, Teams, SharePoint, AWS, Hyper-V, VMware, Synology, NetApp, Windows, macOS, Linux, iOS, Android, DNS, VPN, VLAN, IAM, SQL, R, VoIP 🏢 Description: Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. About The Role: We’re hiring a hands-on Senior Dev Ops Engineer who thrives in fast-moving environments and isn’t afraid to get deep into the weeds. You’ll be building, fixing, automating, and securing critical IT, ICS, and IoT systems that keep the business moving. This is a high-impact role where you’ll help define and scale the infrastructure that powers our growing company. Responsibilities Identity & Device Management - Administer Microsoft 365 suite: Entra ID (Azure AD), Intune, Exchange, Teams, SharePoint. - Implement scalable device and identity management strategies. Infrastructure Automation & Engineering - Automate infrastructure and workflows via PowerShell, Terraform, Ansible, GitLab CI/CD, and C#. - Manage infrastructure-as-code deployments and ensure repeatable, secure configurations. Endpoint & Network Support - Secure and support Windows, macOS, Linux, and mobile devices (iOS/Android). - Troubleshoot and improve performance of corporate networks, including VLANs, DNS, VPN, and firewalls. Cloud & On-Prem Infrastructure - Administer on-prem VM environments (Hyper-V/VMware) and NAS systems (e.g., Synology, NetApp). - Manage cloud infrastructure in AWS and Entra ID/Azure, including IAM, compute, and networking. Cross-Team & Escalation Support - Tackle advanced service desk escalations and implement long-term resolutions. - Collaborate with cyber security, software, and operations teams to improve performance, uptime, and security posture. Documentation & Governance - Maintain IT documentation, including SOPs, runbooks, and configuration baselines. Requirements - 7+ years in enterprise IT engineering, architect, or system administration roles. - Deep experience with Microsoft 365, Entra ID/Azure AD, and Intune. - Strong automation and scripting skills (e.g., PowerShell, Terraform, Ansible). - Proven ability to secure and support cross-platform environments (Windows/macOS/Linux). - Experience in regulated environments (e.g., GCC High, GovCloud, CUI, ITAR, etc.). - Familiarity with GitLab CI/CD or similar pipelines. Preferred Skills and Experience - Prior experience supporting ISO 27001 or AS9100 implementations. - Prior experience supporting internal developer environments. - Strong understanding of networking (DNS, VPN, VLAN, routing, etc.). - Certifications such as MS102, AWS Certified DevOps Engineer, or other industry certifications relevant to the role. - Programming experience with data analytics code, such as SQL or R. - Experience with common VoIP infrastructure. - US Government security clearance (active or eligible). The salary range listed for this role is intended as a general guideline. Final compensation will be determined based on a variety of factors, including role scope and responsibilities, relevant experience, education and training, key skills, market data, and business needs. At Hermeus, compensation is only one part of our total rewards package. We offer competitive pay, equity, and a range of benefits designed to support our team. Benefits: - Health & Wellness: 100% employer-paid healthcare and pet insurance - Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses - Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees - Office Perks: Weekly paid office lunches and fully stocked breakrooms U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer. Employment decisions are based solely on merit, competence, and qualifications, without regard to legally protected status.

🏢 Summary: Engineering Solutions Systems Administrator role focused on administering and scaling Siemens Teamcenter environments for engineering and manufacturing operations. The position involves Teamcenter administration, workflow support, release management, troubleshooting, integrations, and engineering data governance in a fast-paced aerospace environment. The role collaborates across technical teams to improve operational scalability, automation, and digital engineering processes. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field, 5+ years of experience supporting Siemens Teamcenter, Experience in engineering or manufacturing environments, Strong knowledge of Teamcenter administration and workflows, Understanding of engineering data structures and configuration management, Experience troubleshooting Teamcenter workflows, BOMs, datasets, and integrations, Familiarity with Siemens NX managed-mode environments, Strong root-cause analysis and problem-solving skills, Strong communication and collaboration skills, Ability to work in fast-paced engineering environments, Attention to engineering data integrity and process consistency, Eligibility to access U.S. export-controlled information 📃 Skills: Teamcenter, Siemens, NX, PLM, BOM, ERP, MES, SQL, BMIDE, ITK, APIs, Dispatcher, CAD, PMI, MBD 🏢 Description: About the Role: As an Engineering Solutions Systems Administrator (TeamCenter), you will support and scale our Siemens Teamcenter environment across Engineering and Manufacturing operations. This is a highly operational, user-facing role focused on Teamcenter administration, engineering workflow support, release management, troubleshooting, engineering data integrity, and continuous process improvement. While the role will support Siemens NX users and CAD-related workflows, the primary focus is Teamcenter operations and enabling efficient engineering data management across the organization. You will work directly with Engineering, Manufacturing, Quality, Supply Chain, and Digital Operations teams to ensure Teamcenter remains reliable, scalable, and operationally effective as the company continues to grow. This is not a passive ticket-based support role. The ideal candidate is comfortable troubleshooting complex operational issues, observing real user behavior, improving workflows, supporting releases, administering system configurations, and proactively identifying opportunities to reduce engineering friction and improving processes. Responsibilities: - Administer, configure, maintain, and scale Teamcenter, Active Workspace, Dispatcher, and NX managed-mode environments. - Manage users, permissions, workflows, BOMs, engineering data, release processes, change control, and configuration governance. - Troubleshoot platform and integration issues, perform root-cause analysis, and implement scalable solutions. - Partner across Engineering, Manufacturing, Quality, Supply Chain, and Digital Operations to improve usability and efficiency. - Support upgrades, deployments, validation, training, documentation, and integrations with ERP, MES, and other enterprise systems. - Identify opportunities to automate processes, strengthen the digital thread, and improve engineering data consistency. Requirements: - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Equivalent practical experience will also be considered. - 5+ years of experience supporting Siemens Teamcenter in an engineering or manufacturing environment. - Strong understanding of Teamcenter administration, workflows, engineering data structures, release processes, and configuration management concepts. - Experience troubleshooting operational Teamcenter issues involving workflows, datasets, BOMs, ownership, access, integrations, and engineering data management. - Familiarity with Siemens NX managed-mode environments and CAD/PLM integrations. - Strong troubleshooting, root-cause analysis, and problem-solving skills. - Strong communication and collaboration skills across technical and non-technical teams. - Ability to operate effectively in fast-paced, rapidly evolving engineering environments. - Strong attention to detail and commitment to engineering data integrity and process consistency. - Interest in continuously improving engineering systems, workflows, and operational scalability. Preferred Skills and Experience: - Experience supporting Teamcenter integrations with ERP, MES, or enterprise reporting platforms. - Familiarity with Teamcenter Dispatcher, workflows, engineering release automation, and engineering change processes. - Exposure to Teamcenter ITK, APIs, BMIDE, Active Workspace, or customization frameworks. - Aerospace, defense, or complex hardware manufacturing experience. - Familiarity with SQL, reporting tools, enterprise data environments, or digital thread initiatives. - Experience supporting enterprise digital transformation or engineering systems modernization initiatives. - Exposure to PMI, MBD, CAD automation, or model-based engineering initiatives. - Motivated by solving operational challenges with scalable technology solutions. Benefits: - Health & Wellness: 100% employer-paid healthcare and pet insurance. - Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses. - Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees. - Office Perks: Weekly paid office lunches and fully stocked breakrooms. U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. EQUAL OPPORTUNITY Employment decisions are based solely on merit, competence, and qualifications, without regard to legally protected status.

🏢 Summary: Components Manufacturing Engineer role focused on developing and scaling advanced manufacturing processes for precision aerospace hardware, from prototype through production. The position involves hands-on process development, CNC machining, welding, tooling design, and cross-functional collaboration to improve manufacturability, quality, and production throughput in a fast-paced defense aviation environment. 🗂️ Requirements: Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Materials Science, or related field, 3+ years of hands-on experience in precision component manufacturing, Experience with CNC machining, Experience with welding or additive manufacturing of complex metallic components, Ability to develop, validate, and scale manufacturing processes, Knowledge of GD&T and tolerance stack-ups, Hands-on experience in lab or production environments, Experience with process development, fixture design, or failure analysis, Eligibility to access U.S. export-controlled information 📃 Skills: CNC, TIG, Laser, EBM, Additive, GD&T, DFM, DFA, SPC, Lean, NX, CATIA, SolidWorks, Fusion360, Machining, Welding, Assembly, Inspection, CAD, CAM 🏢 Description: About this role: We are seeking a Components Manufacturing Engineer to be the first of its kind at our facility — responsible for establishing, developing, and scaling advanced manufacturing processes for critical hardware. You’ll take full ownership of component fabrication from concept through production, driving design-for-manufacture, process development, and continuous improvement across a wide range of precision mechanical systems. This role requires a highly technical, hands-on engineer with strong problem-solving skills and the ability to operate autonomously in a fast-paced, first-principles environment. You’ll work closely with design, materials, and production teams to bridge the gap between prototype and production, helping define what world-class manufacturing looks like for our next-generation hardware. Responsibilities: - Develop and own end-to-end manufacturing processes for complex mechanical and precision components (e.g., machined, welded, or formed metallic parts and subassemblies). - Drive design for manufacturability (DFM) by collaborating directly with design and development engineers from concept through release. - Define and optimize process parameters for laser welding, precision machining, assembly, and inspection of critical components. - Lead first-article builds, troubleshoot process non-conformances, and implement permanent corrective actions. - Own planning, operations, and scheduling for the sheet metal shop, ensuring on-time delivery of high-quality hardware. - Design and procure production tooling, fixtures, and test equipment to improve quality, repeatability, and throughput. - Support technicians and specialists on the production floor by troubleshooting issues, resolving non-conformances, and implementing corrective actions in a timely manner. - Establish and maintain process documentation, including manufacturing plans, work instructions, and control plans. - Collaborate cross-functionally with quality, supply chain, and test teams to ensure consistent component performance and reliability. - Develop data-driven approaches for process control, capability analysis, and yield improvement. - Serve as the technical authority for component manufacturing, mentoring technicians and shaping the facility’s future manufacturing capabilities. Requirements: - Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Materials Science, or related field. - 3+ years of hands-on experience in precision component manufacturing (aerospace, defense, or high-performance hardware industries preferred). - Demonstrated experience with CNC machining, welding (TIG/laser/e-beam), or additive manufacturing of complex metallic components. - Proven ability to develop, validate, and scale new manufacturing processes from concept through production. - Strong understanding of GD&T, tolerance stack-ups, and material behavior under manufacturing processes. - Hands-on experience in a lab or production environment, with a focus on process development, fixture design, or failure analysis. Preferred Skills and Experience: - Experience with advanced welding methods (laser, e-beam, resistance, or friction stir). - Knowledge of aerospace-grade materials such as aluminum, titanium, Inconel, and stainless steel. - Familiarity with DFM/DFA principles, SPC, and Lean manufacturing practices. - Experience transitioning R&D hardware into low-rate or full-rate production environments. - Strong CAD/CAM proficiency (NX, CATIA, SolidWorks, or Fusion 360). - Comfortable working in a startup or rapid-development environment requiring broad ownership and adaptability. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Frequent walking through office, manufacturing, and test facility environments. - Extended or flexible hours may be required to meet critical program milestones. Benefits: - Health & Wellness: 100% employer-paid healthcare and pet insurance - Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses - Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees - Office Perks: Weekly paid office lunches and fully stocked breakrooms U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. EQUAL OPPORTUNITY Employment decisions are based solely on merit, competence, and qualifications, without regard to legally protected status.

🏢 Summary: IT Support Engineer contract role focused on IT operations, infrastructure, cybersecurity, network administration, and enterprise systems management in a fast-paced environment. The position involves supporting global IT teams, managing hardware and software assets, maintaining corporate networks, and optimizing IT services and security. The role offers potential conversion to a permanent position along with comprehensive benefits and hybrid work flexibility. 🗂️ Requirements: 2+ years experience in IT roles, Experience working with global IT teams across multiple time zones, Experience managing IT assets, Experience managing corporate networks and network components, Knowledge of Google Workspace, Knowledge of JIRA, Knowledge of Confluence, Experience with SaaS tooling management, Experience implementing and managing IAM platforms, Experience managing MDM solutions, Experience supporting Windows devices, Experience supporting Mac devices, Experience supporting Linux devices, Strong problem-solving skills 📃 Skills: GoogleWorkspace, JIRA, Confluence, SaaS, IAM, MDM, Windows, Mac, Linux, Networking, Cybersecurity, ITSM 🏢 Description: About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data by giving them one intuitive platform to automate the front-to-back processing of all kinds of data, from structured Excels and RTFs to unstructured PDFs and emails. This eliminates manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk, and comply with regulatory requirements. The Role We are looking for an IT Support Engineer to be responsible for managing and optimising the company's IT systems and support services. This includes overseeing network administration, systems management, hardware management and deployment, cybersecurity, and collaborating with other departments to align IT initiatives with the company's overall objectives. The ideal candidate will have a blend of technical expertise, leadership skills, and an understanding of business needs. This is a 6-month contract role with potential for conversion to a full-time, permanent position contingent on business needs. Primary Responsibilities: - Execute strategic IT, infrastructure, and Infosec projects - Support the day-to-day activities of the IT Ops team to ensure timely resolutions of technical issues - Maintain IT policies, procedures, and documentation for team processes - Ensure service level agreements (SLAs) are appropriate and met - Manage and provide oversight on hardware and software management - Support IT incident and problem management - Support implementation of a strategic long-term IT roadmap and strategy - Ensure security and availability of networks, hardware, peripherals, and enterprise network - Support optimisation of IT costs - Support IT supplier management in North America - Own hardware lifecycle management in North America - Support maintenance of network infrastructure in the North America region Requirements: - 2+ years of previous experience in an IT role - Experience working with global IT teams across multiple time zones - Experience managing IT assets - Experience managing corporate networks, including network components - Extensive knowledge of Google Workspace, JIRA, and Confluence - Extensive knowledge of SaaS tooling and management - Experience implementing and managing IAM platforms - Experience managing MDM solutions across different platforms - Experience with Windows, Mac, and Linux hardware-based devices - Ability to work in a fast-paced and collaborative environment - Excellent problem-solving skills and strategic thinking ability Benefits: - Annual base salary between $75,000 and $90,000 based on experience and qualifications - Performance-based bonus - Healthcare insurance with one fully paid HDHP - 401(k) retirement plan company match up to 4% - Unlimited annual holiday - Enhanced family leave - Employee Assistance Programme - 4 volunteering days off - Hybrid work policy with 2 days per week in office - Opportunity to work abroad for up to 6 weeks per year - Personal learning and development opportunities - Referral bonus program - Spot rewards - Employee of the Month and Employee of the Year awards Disclaimer Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If accommodation is required during the recruitment process, applicants may request support. During the interview process and after hire, discrimination based on protected characteristics is prohibited.

🏢 Summary: Full-time on-site IT Specialist role supporting corporate IT operations in a high-growth SaaS environment, with responsibility for endpoint management, IAM, networking, security monitoring, AV systems, and technical support across the Arlington office. The position focuses on maintaining reliable IT infrastructure, secure access, and scalable operational processes while collaborating closely with the IT Manager. 🗂️ Requirements: U.S. Citizenship, 4+ years in IT operations or systems administration, Experience deploying and maintaining macOS and Windows devices, Experience with MDM solutions, Knowledge of TCP/IP, DNS, DHCP, VLANs, and WiFi, Experience managing IAM platforms, Experience with cloud environments, Ability to troubleshoot hardware, printers, scanners, and AV systems, Ability to work independently and manage competing priorities 📃 Skills: macOS, Windows, Intune, Mosyle, SCCM, TCP/IP, DNS, DHCP, VLANs, WiFi, IAM, Okta, Azure, Entra, Google, AWS, VPN, SIEM, EDR, Sentinel, CrowdStrike, Splunk, Bash, PowerShell, Network+ 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking an IT Specialist to support corporate IT operations in our Arlington office. This role serves as the primary on-site IT presence and partners closely with the IT Manager based in Pittsburgh to ensure consistent standards, performance, and reliability across locations. In order to do this job well, you must be motivated to work hands-on in a high-growth SaaS environment. You will be responsible for delivering dependable IT operations, supporting a high volume of in-office collaboration, and maintaining disciplined systems and endpoint management. This role is a full-time position located out of our office in Arlington, VA. This role may require up to 10% travel. Scope of Responsibilities - Serve as the primary on-site IT resource for the Arlington office. - Provide technical support for hardware, software, and collaboration platforms. - Ensure conference rooms, AV systems, and video conferencing technologies operate reliably for frequent internal and external meetings. - Troubleshoot and maintain office peripherals, including printers and scanners. - Deploy, configure, and maintain macOS and Windows endpoints. - Manage onboarding and offboarding processes, including provisioning devices, identity creation, and secure account deactivation. - Manage hardware lifecycle, imaging, and asset management tracking. - Administer Identity and Access Management (IAM) platforms to ensure secure and appropriate user access. - Support endpoint management tools such as Mosyle, Intune, SCCM, or similar. - Assist with cloud and SaaS provisioning, license management, and user lifecycle processes. - Support local networking infrastructure, including wireless systems, firewalls, and secure connectivity. - Troubleshoot VPN and remote access issues. - Apply systems and network security best practices aligned with company standards. - Maintain documentation and knowledge base materials. - Perform day-to-day security functions, including monitoring and responding to alerts within the SIEM tool. - Utilize EDR platforms to ensure endpoint health and security compliance. - Assist in maintaining the overall security posture of the local office environment. - Actively identify opportunities to improve IT functions and automate manual tasks. - Write and maintain SOPs and knowledge base materials for all core IT processes to ensure consistency and scalability. - Coordinate with external vendors, AV providers, and service partners as needed. - Work closely with the IT Manager in Pittsburgh to maintain alignment across offices. Qualifications Required Skills - U.S. Citizenship is required. - 4+ years in IT operations, systems administration, or a similar technical support role. - Must be a highly organized self-starter capable of working independently to manage competing priorities, track long-term projects, and proactively identify operational improvements without constant supervision. - Proven experience deploying and maintaining macOS and Windows hardware using MDM solutions such as Intune or Mosyle. - Solid understanding of TCP/IP, DNS, DHCP, VLANs, and WiFi management. - Experience managing IAM solutions such as Google Workspace, Okta, Azure AD/Entra ID and cloud environments such as Google, Azure, or AWS. - Proficiency in troubleshooting diverse hardware, office peripherals, and conference room AV equipment. Desired Skills - Direct experience performing initial triage on alerts within SIEM or EDR platforms such as Sentinel, CrowdStrike, or Splunk. - Experience assisting with the physical installation or configuration of firewalls and network switches. - Automation and scripting knowledge such as Bash or PowerShell. - Preference for candidates holding CrowdStrike Certified Falcon Administrator (CCFA) or Professional Google Workspace Administrator credentials. Additional certifications such as Network+ are a plus. We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: Service Desk Analyst I role providing first-line technical support across client environments, including troubleshooting end-user devices, account administration, VPN and application support, and incident management. The position focuses on customer service, operational efficiency, and adherence to security best practices within a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity platforms, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security fundamentals, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support the confidentiality, integrity, and availability of the systems managed. Please Note RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. Equal Opportunity Employer RedHelm provides equal employment opportunity to all persons regardless of protected characteristics under federal, state, or local law and will provide reasonable accommodations for qualified individuals with disabilities. Why Join Us This role offers opportunities to work on complex IT and cybersecurity challenges within a growing technology environment. Benefits include medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays, along with opportunities for professional growth and development.

🏢 Summary: Service Desk Analyst I role providing end-user technical support across client environments, including troubleshooting devices, managing user accounts, and supporting networking, VPN, and virtual desktop solutions. The position focuses on incident resolution, customer service, documentation, and adherence to security best practices in a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity management, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud, Networking, VirtualDesktop 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support commitment to maintaining the confidentiality, integrity, and availability of the systems managed. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. Benefits - Medical, dental, and vision coverage - 401(k) program - Paid time off - Floating holidays - Paid holidays - Opportunities for career growth and professional development

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.