IT Engineer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring hardware lifecycle management, network stability, and secure access management. The position involves hands-on support for macOS and Windows environments, cybersecurity practices, and administration of internal tools. The role requires strong on-site presence to support daily operations and infrastructure reliability. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, English at least Upper-Intermediate level 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. B2B/UZ: PLN 60-70 / hour Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.

🏢 Summary: L2 IT Support Specialist role focused on user account management, incident resolution, and administration of Windows-based environments for enterprise clients. The position involves maintaining network resources, supporting hardware and software issues, and operating within ITIL-based service management processes. The role requires multilingual support and strong expertise in Microsoft and ITSM technologies. 🗂️ Requirements: Bachelor’s degree in IT, Computer Science or related field, 2–3+ years of experience in help desk or desk-side support, Experience resolving hardware, software, and network incidents, Strong knowledge of Windows Server and client operating systems, Experience with Active Directory and Exchange, Experience with ITSM ticketing tools, Knowledge of ITIL processes (incident, problem, change management), Familiarity with VPN and remote access technologies, Fluency in Portuguese, Spanish, and English (C1) 📃 Skills: Windows, ActiveDirectory, Exchange, MacOS, UNIX, VPN, ServiceNow, Remedy, ITIL, WindowsServer, TicketingSystems 🏢 Description: About the project As an IT Specialist (L2 Support) fluent in Portuguese, Spanish, and English, you will play a pivotal role in ensuring the seamless management of user accounts, network resources, and incident resolution for our clients’ IT environments. Operating from our state-of-the-art Kraków office, you will act as a trusted technical advisor, providing expert support and maintaining high standards of service delivery that align with HCLTech’s reputation for excellence. Your responsibilities Manage user accounts across multiple platforms, including Windows, Active Directory, and Exchange. Create, administer, and maintain LAN accounts, Global Groups, and email accounts for new and existing users. Manage and standardize shared resources, such as distribution lists, directories, shared email accounts, calendars, and conference rooms, in accordance with client requirements. Set up servers and grant appropriate permissions following established client standards. Ensure efficient and secure access to IT tools, enabling clients to operate their businesses effectively. Serve as a System Administrator for User Account Maintenance and Incident Management Systems, including ongoing system housekeeping. Develop and update knowledge base documentation for user account maintenance procedures. Diagnose, resolve, and document hardware, software, and network problems, providing support via telephone and ticketing systems. Apply ITIL processes, participate in root cause analysis, and support incident, problem, and change management activities. Our requirements Bachelor’s degree or equivalent in IT, Computer Science, or related field (3–4 years of higher education). 2–3+ years of experience in help desk, desk-side support, or IT customer service, with proven ability to resolve hardware-related issues. Fluency in Portuguese, Spanish, and English (minimum C1 level); proficiency in other European languages is a plus. Strong working knowledge of Windows operating systems (Windows 2000/2003/2008 servers; Windows XP/Vista/7 clients), Active Directory, Exchange (2003/2007), and Mac OS/OS X. Familiarity with UNIX/Mac environments and VPN/remote dial-in technologies. Experience with ITSM ticketing tools (e.g., ServiceNow, Remedy, HP Service Center, Peregrine Service Center). Understanding of ITIL processes, particularly in service desk, incident, problem, and change management. Excellent communication skills; able to effectively interact with customers and internal teams. Resourcefulness, strong customer service orientation, and dedication to high-quality service delivery. Optional MCP, MCSE, or MCSA certifications preferred. ITIL Foundation certification (V2 or V3) is an advantage. Ability to define, document, and implement IT processes as required. Strong analytical and problem-solving skills, with aptitude for conducting root cause analysis. Willingness and ability to quickly acquire and apply new knowledge. Demonstrated ability to integrate and collaborate as a cross-functional team player in a fast-paced, knowledge-sharing environment.

🏢 Summary: IT Support Specialist role focused on providing technical assistance to end users, maintaining workstations, and supporting IT infrastructure. The position includes hardware and software troubleshooting, system configuration, helpdesk ticket handling, and user onboarding support. The role also involves maintaining IT asset records and assisting with system updates and IT documentation. 🗂️ Requirements: Secondary education (technical/IT preferred), Minimum 2 years experience in similar IT support role, Good knowledge of Windows 10, Good knowledge of Windows 11, Basic knowledge of Linux, Basic knowledge of macOS, Ability to diagnose hardware issues, Ability to diagnose software issues, Good knowledge of Microsoft 365, Good knowledge of Microsoft Office, Basic knowledge of Active Directory, Basic knowledge of Microsoft Entra ID, Ability to read technical documentation in English 📃 Skills: Windows10, Windows11, Linux, macOS, Microsoft365, Office, ActiveDirectory, EntraID, Helpdesk, Hardware, Troubleshooting 🏢 Description: Zakres zadań wsparcie użytkowników w rozwiązywaniu bieżących problemów związanych ze sprzętem komputerowym, oprogramowaniem oraz środowiskiem pracy; przygotowywanie, instalacja i konfiguracja komputerów, akcesoriów oraz stanowisk pracy; obsługa zgłoszeń w systemie helpdesk; świadczenie zdalnego wsparcia użytkownikom; prowadzenie ewidencji sprzętu, oprogramowania oraz akcesoriów IT; udział w procesie zakupów sprzętu i oprogramowania na potrzeby firmy; wsparcie w zakresie aktualizacji systemów operacyjnych i oprogramowania; wykonywanie podstawowych prac związanych z kopiowaniem danych, przygotowaniem nośników oraz wymianą sprzętu; współtworzenie wewnętrznej bazy wiedzy dla użytkowników oraz dokumentacji technicznej; dbanie o porządek, bezpieczeństwo i prawidłowe funkcjonowanie stanowisk pracy oraz infrastruktury IT; aktywny udział w procesie onboardingu nowych pracowników; współpraca z pozostałymi członkami Zespołu IT. Wymagania wykształcenie co najmniej średnie, preferowane techniczne lub kierunkowe, np. informatyczne lub elektroniczne; minimum 2 lata doświadczenia w pracy na podobnym stanowisku; dobra znajomość systemów Windows 10 i Windows 11; podstawowa znajomość systemów Linux oraz macOS w zakresie wsparcia użytkowników; dobra umiejętność diagnozowania problemów sprzętowych i programowych; dobra znajomość Microsoft 365 oraz pakietu Microsoft Office; podstawowa znajomość usług katalogowych, takich jak Active Directory i Microsoft Entra ID; umiejętność pracy z użytkownikiem oraz sprawnej obsługi zgłoszeń; dobra organizacja pracy, samodzielność i chęć rozwoju; proaktywność, komunikatywność oraz umiejętność pracy pod presją czasu, w szczególności w sytuacjach awaryjnych; znajomość języka angielskiego na poziomie umożliwiającym czytanie dokumentacji technicznej oraz prowadzenie korespondencji.

🏢 Summary: The offer is for an IT Administrator responsible for maintaining internal IT infrastructure, providing user support, and managing hardware, software, and access across the organization. The role includes network administration, identity and access management, and participation in security and ISO compliance activities. It combines hands-on technical support with infrastructure oversight and security support tasks. 🗂️ Requirements: Proficient knowledge of Windows and macOS, Experience with hardware configuration and troubleshooting, Ability to manage user accounts and permissions, Experience with WiFi and network administration, Knowledge of VLAN, IPsec, and SSL VPN, Ability to perform network monitoring and troubleshooting, Experience with mobile device configuration, Understanding of ISO 27001 and ISO 9001 standards, Experience with IT support and administration, Ability to administer IAM across multiple platforms 📃 Skills: Windows, macOS, VLAN, IPsec, SSL, WiFi, AWS, GitHub, Jira, Bitwarden, ISO27001, ISO9001, IAM, GoogleWorkspace 🏢 Description: Description : We are looking for an IT Administrator to support our internal infrastructure and ensure smooth day-to-day operations across the company. This role is focused mainly on IT administration and user support, while experience in security-related tasks will be considered a strong plus. You will work closely with employees across the organization, helping to maintain hardware, software, user access, and internal systems, while also supporting selected security and compliance activities. Requirements: Strong problem-solving skills with a focus on high-quality customer service Experience in an IT department within a support or security-focused team is a plus Proficient knowledge of Windows and macOS operating systems Familiarity with VLAN, IPsec, SSL VPN, and WiFi administration Experience with hardware configuration and troubleshooting Ability to manage user accounts, permissions, and IT assets Nice to have: Experience in information security or cybersecurity-related tasks Familiarity with AWS, GitHub, Jira, or Bitwarden Knowledge of ISO 27001 / ISO 9001 standards Your responsibilities: IT Support and Administration: Configure and maintain laptops, including OS installation and standard Montrose setup Manage hardware maintenance, such as battery replacements and RAM upgrades Provide technical troubleshooting for hardware and software issues Manage the configuration of mobile devices and tablets Provide recommendations for new device orders based on organizational needs Identity & Access Management (IAM): Administer user accounts and permissions across key platforms: Google Workspace, Jira, Bitwarden, AWS, and GitHub Manage access for AI tools such as Claude (including Claude Code), ChatGPT (including Codex), and Cursor Maintain comprehensive digital documentation of the organization's hardware and software inventory ISO Compliance and Quality Management: Serve as a core member of the ISO team with a deep understanding of ISO 27001 and ISO 9001 standards Act as the designated ISO Security Officer for the firm Conduct internal ISO audits and participate actively in external audit processes Network and Infrastructure: Oversee WiFi network maintenance and perform network monitoring Monitor and troubleshoot network-related issues Security & Compliance Support administration of security tools and endpoint protection software Assist with security audits and access reviews Participate in ISO-related processes and internal audits Help maintain security best practices across the organization Operational Support: Conduct on-site and remote onboarding/offboarding processes Prepare equipment and access for new joiners Support office access management and other operational IT tasks We offer: Interesting, challenging and exciting work with international teams, Team events, Necessary equipment to work, Food: Breakfasts, Lunches delivered from Kraków’s restaurants every day, A fridge full of food and snacks, A selection of beverages, including the best coffee money can buy, Basically, you can order anything you like to eat or drink in the office, Health Private medical insurance, We will sponsor any sport/fitness activity you choose, Air-conditioning. Flexible working hours. Training. We will pay for conferences and training classes that you want to attend, Internal talks and hackathons, English lessons, Read a book initiative. (ask us about it at the interview :)) The chillout area: Comfortable bean bags, Therapy balls, PlayStation 4 + games, Nintendo Switch + games, Stretching area, including shower, Indoor bike parking place.