IT Engineer

🏢 Summary: IT Support Engineer contract role focused on IT operations, infrastructure, cybersecurity, network administration, and enterprise systems management in a fast-paced environment. The position involves supporting global IT teams, managing hardware and software assets, maintaining corporate networks, and optimizing IT services and security. The role offers potential conversion to a permanent position along with comprehensive benefits and hybrid work flexibility. 🗂️ Requirements: 2+ years experience in IT roles, Experience working with global IT teams across multiple time zones, Experience managing IT assets, Experience managing corporate networks and network components, Knowledge of Google Workspace, Knowledge of JIRA, Knowledge of Confluence, Experience with SaaS tooling management, Experience implementing and managing IAM platforms, Experience managing MDM solutions, Experience supporting Windows devices, Experience supporting Mac devices, Experience supporting Linux devices, Strong problem-solving skills 📃 Skills: GoogleWorkspace, JIRA, Confluence, SaaS, IAM, MDM, Windows, Mac, Linux, Networking, Cybersecurity, ITSM 🏢 Description: About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data by giving them one intuitive platform to automate the front-to-back processing of all kinds of data, from structured Excels and RTFs to unstructured PDFs and emails. This eliminates manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk, and comply with regulatory requirements. The Role We are looking for an IT Support Engineer to be responsible for managing and optimising the company's IT systems and support services. This includes overseeing network administration, systems management, hardware management and deployment, cybersecurity, and collaborating with other departments to align IT initiatives with the company's overall objectives. The ideal candidate will have a blend of technical expertise, leadership skills, and an understanding of business needs. This is a 6-month contract role with potential for conversion to a full-time, permanent position contingent on business needs. Primary Responsibilities: - Execute strategic IT, infrastructure, and Infosec projects - Support the day-to-day activities of the IT Ops team to ensure timely resolutions of technical issues - Maintain IT policies, procedures, and documentation for team processes - Ensure service level agreements (SLAs) are appropriate and met - Manage and provide oversight on hardware and software management - Support IT incident and problem management - Support implementation of a strategic long-term IT roadmap and strategy - Ensure security and availability of networks, hardware, peripherals, and enterprise network - Support optimisation of IT costs - Support IT supplier management in North America - Own hardware lifecycle management in North America - Support maintenance of network infrastructure in the North America region Requirements: - 2+ years of previous experience in an IT role - Experience working with global IT teams across multiple time zones - Experience managing IT assets - Experience managing corporate networks, including network components - Extensive knowledge of Google Workspace, JIRA, and Confluence - Extensive knowledge of SaaS tooling and management - Experience implementing and managing IAM platforms - Experience managing MDM solutions across different platforms - Experience with Windows, Mac, and Linux hardware-based devices - Ability to work in a fast-paced and collaborative environment - Excellent problem-solving skills and strategic thinking ability Benefits: - Annual base salary between $75,000 and $90,000 based on experience and qualifications - Performance-based bonus - Healthcare insurance with one fully paid HDHP - 401(k) retirement plan company match up to 4% - Unlimited annual holiday - Enhanced family leave - Employee Assistance Programme - 4 volunteering days off - Hybrid work policy with 2 days per week in office - Opportunity to work abroad for up to 6 weeks per year - Personal learning and development opportunities - Referral bonus program - Spot rewards - Employee of the Month and Employee of the Year awards Disclaimer Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If accommodation is required during the recruitment process, applicants may request support. During the interview process and after hire, discrimination based on protected characteristics is prohibited.

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: Senior Software Engineer role focused on AI-driven business process enhancement, intelligent data handling, and automated decision-making using scalable cloud-native technologies. The position involves developing distributed systems with Python, JavaScript, cloud platforms, CI/CD pipelines, and containerized infrastructure in a long-term hybrid project based in Warsaw. 🗂️ Requirements: 5+ years of software development experience, Strong Python experience, Experience with vanilla JavaScript, Experience with PostgreSQL, Experience with Redis, Experience with Azure, AWS, or GCP, Experience with CI/CD pipelines, Experience with GitHub Actions, Understanding of event-driven systems, Understanding of distributed architectures, Experience with Docker or Podman, Experience with Kubernetes, English level B2 or higher 📃 Skills: Python, JavaScript, PostgreSQL, Redis, Azure, AWS, GCP, GitHub, Docker, Podman, Kubernetes, CI/CD, Neo4j, Milvus, spaCy, Transformers, Rust, Go, Java, C#, React, Vue, Electron, Tauri 🏢 Description: Company Description Our mission as a company providing IT services is to provide our clients all over the world with the best solutions. We manage to do this by analyzing the needs of our clients and matching them to the skills and aspirations of our employees. Therefore, one of our main motivations is to provide each Employee and Consultant with a satisfying experience. Joining us means being part of a community with diverse personalities. Start your adventure with act digital Polska ! Job Description We are looking for Senior Software Engineer . The project focuses on enhancing business processes through the use of artificial intelligence and advanced technologies. It enables intelligent data handling and supports automated decision-making. Built with modern, high-performance solutions, it ensures efficiency, security, and scalability. Requirements 5+ years of experience in software development. 5+ years experience with Python. Experience with relational databases (PostgreSQL). Experience with CI/CD pipelines and tools like GitHub Actions. Strong understanding of event-driven systems and distributed architectures. Experience with containerization tools (Docker) and orchestration platform (Kubernetes). Experience in building web applications using modern frameworks (React 1+ years) English min B2. Nice to have Experience in cloud platform (Azure / AWS / GCP). Experience with graph databases (Neo4j) and vector databases (Milvus). Experience with NLP libraries and frameworks (spaCy / Transformers). Proficiency in compiled languages (Rust, Go, Java, C#). Experience with machine learning concepts and the ability to work with NLP datasets. Additional Information Work model: Hybrid from Warsaw Type of contract: B2B Rate: up to 220 PLN net per hour Project: Long-term (2+ years) Start: ASAP-1 month We offer Access to local and international projects - Clients from France, Germany, Portugal, UK, and Benelux. Professional development support - trainings, technical certificates, conference participation, foreign language classes, and soft skills trainings are subsidized for up to 2 000 PLN. Bonus for recommending Candidates starting from 6 000 up to 10000 PLN. Fully paid Medicover healthcare card. Psychological support program WellBee. Multisport card. Regular integration events and gifts. Long-term cooperation. Relocation Program. If You applied for this position the Controller of your personal will be ACT DIGITAL POLSKA Sp. z o.o., with its registered office at Przyokopowa 31, 01-208 Warsaw . The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes. You have the right to access the content of your data, request their rectification, erasure, restriction of processing, the right to data portability, the right to object to the processing of your data and the right to lodge a complaint to the President of the Personal Data Protection Office.

🏢 Summary: IT Operations Engineer role focused on supporting and maintaining a Kafka-based messaging platform in a production environment, ensuring high availability, stability, and performance. The position emphasizes incident management, troubleshooting, monitoring, and user support rather than platform development. The engineer works closely with internal users and engineering teams to maintain operational excellence and continuously improve support processes. 🗂️ Requirements: Hands-on experience with Apache Kafka or similar event streaming platforms, Understanding of distributed systems concepts (partitioning, replication, scaling), Experience in IT operations, production support, or platform support roles, Strong troubleshooting skills in production environments, Experience with monitoring, logging, and alerting tools, Knowledge of Git and version control practices, Familiarity with GitLab CI/CD pipelines, Experience with incident management processes and ticketing tools, Experience working with runbooks and SOPs, Fluency in English (written and spoken) 📃 Skills: Kafka, DistributedSystems, Monitoring, Logging, Alerting, Git, GitLab, CI/CD, IncidentManagement, AWS, Kubernetes, Grafana, Prometheus 🏢 Description: About Company: Team Connect is Poland’s leading nearshore and offshore IT provider. Since 2008 we successfully create and develop software for our clients. We specialize in Agile and DevOps-based software development. From the analysis stage through implementation. We develop backend, frontend, and mobile applications. For one of our clients, we are looking for an Operations Engineer (Kafka Platform Support) This role is ideal for an IT Operations Engineer focused on maintaining and supporting a Kafka-based platform in production. The position emphasizes operational excellence, incident management, and user support rather than platform development, ensuring reliable and efficient system performance. Key Responsibilities: IT Operations & Platform Support Operate, monitor, and maintain the Kafka-based messaging platform in a production environment Ensure platform availability, stability, and performance in line with operational SLAs Monitor system health using logs, metrics, and alerting tools Perform routine operational checks and maintenance activities Incident Management & Troubleshooting Handle incidents and service requests via ticketing systems and internal support channels Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations) Analyze logs, metrics, and system behavior to identify root causes Escalate complex issues to engineering teams where necessary Runbook Execution & Operational Processes Execute operational procedures based on runbooks and standard operating procedures (SOPs) Perform configuration changes (topics, access controls, settings) following established processes Maintain and continuously improve operational documentation and runbooks User Support & Communication Act as a primary support contact for internal users of the Kafka platform Provide technical support via collaboration tools (e.g., Slack, Teams) Assist users with troubleshooting and best practices Translate user-reported issues into actionable insights for technical teams Collaboration & Continuous Improvement Work closely with engineering and platform teams to resolve incidents Identify recurring operational issues and suggest improvements or automation Participate in incident reviews and post-mortems Provide feedback to improve platform usability and support processes Required Skills & Qualifications: Technical Skills Hands-on experience with Apache Kafka or similar event streaming platforms Understanding of distributed systems (partitioning, replication, scaling) Strong troubleshooting skills in production IT environments Experience with monitoring, logging, and alerting tools Knowledge of Git and version control practices Familiarity with GitLab CI/CD and working with existing pipelines IT Operations Experience Experience in IT operations, production support, or platform support roles Familiarity with incident management processes and tools Experience working with runbooks, SOPs, and structured support models Communication & Collaboration Strong communication skills and ability to explain technical issues clearly Experience working with internal customers and cross-functional teams Customer-focused mindset with a proactive approach to support Fluency in English (written and spoken) Nice to Have: Experience with AWS or other cloud platforms Familiarity with Kubernetes and containerized environments Experience with monitoring tools such as Grafana and Prometheus Benefits: Long-term cooperation Multisport, private healthcare, life insurance Training budget English lessons Support from a dedicated partnership consultant

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid B2B role for an Application Support Engineer focused on production support, DevOps practices, and CI/CD pipeline management in complex environments. The position involves leading incident resolution, optimizing service performance, managing containerized deployments, and driving automation and Infrastructure as Code initiatives. The role also supports AI/ML workloads and continuous improvement of operational processes. 🗂️ Requirements: Experience with Docker containerization, Experience with Kubernetes orchestration, Proficiency with CI/CD tools (Jenkins, Maven), Advanced troubleshooting using Splunk, Experience with relational databases (Oracle, DB2), Strong knowledge of DevOps practices, Experience managing production and pre-production environments, Ability to lead RCA and incident management processes 📃 Skills: Docker, Kubernetes, Jenkins, Maven, Splunk, Oracle, DB2, DevOps, CI/CD, RCA, IaC 🏢 Description: B2B contract rate 130 pln/h + VAT work mode: hybrid, Gdańsk We are seeking an experienced Application Support Engineer to join the team. The ideal candidate will have a deep understanding of DevOps practices, innovative solutions, and the ability to manage complex environments effectively. Main Responsibilities Lead RCA processes and implement preventive measures for incident & problem management. Monitor, analyze, and optimize service performance and stability in production support. Build, maintain, and enhance deployment pipelines for multiple APIs in CI/CD management. Maintain Pre-Production and Production environments through effective environment management. Collaborate closely with Platform Operations teams and the delivery factory to foster cross-team collaboration. Create comprehensive runbooks and knowledge bases for operational procedures. Evaluate and implement new DevOps tools, practices, and AI-powered solutions to drive innovation leadership. Implement Infrastructure as Code practices and drive automation for self-healing infrastructure solutions. Support AI/ML workload deployments and operations. Lead the adoption of emerging technologies and best practices. Key Requirements Experience with Docker containerization and Kubernetes orchestration. Proficient in CI/CD tools such as Jenkins and Maven. Advanced troubleshooting skills using tools like Splunk. Proficient in relational databases, specifically Oracle and DB2. Nice to Have Experience with Infrastructure as Code using Ansible. Basic knowledge of Spring, Hibernate, XML, JSON, and Kafka. Experience with modern observability tools such as Prometheus, Grafana, and ELK stack. Experience in AI/ML operations (MLOps) and AI agent deployments. Knowledge of AI model serving platforms and ML workload containerization. Strong understanding of AI agent orchestration and workflow automation. Ability to evaluate and integrate new DevOps tools and practices. Software development knowledge in Java/J2EE. Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with IBM Datastage.

🏢 Summary: Technical role supporting AI and DevOps platforms, focused on ensuring stability, reliability, and performance of critical services across the organization. The position involves incident management, platform resilience, automation, and observability in collaboration with SRE, engineering, and support teams. The engineer contributes to operational excellence, platform enhancements, and continuous improvement of cloud-native environments. 🗂️ Requirements: 6-8 years experience in technical support, platform operations, or engineering, Experience supporting IT services, infrastructure, or platform operations, Hands-on experience with incident management and root cause analysis, Experience with cloud-native platforms and container orchestration, Experience with CI/CD pipelines and DevOps practices, Experience with monitoring and observability tools, Knowledge of databases such as Postgres or MongoDB, Programming or scripting experience in Java, Python, or Go, Understanding of architecture concepts and system design, Experience with resilience testing and disaster recovery activities 📃 Skills: OpenShift, Kubernetes, ECS, CI/CD, Prometheus, Grafana, Splunk, Postgres, MongoDB, Java, Python, Go, AI, DevOps, SRE 🏢 Description: Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries, operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for assisting in the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization. The ideal candidate will work closely with SRE and Support engineers to resolve incidents, address platform issues, and collaborate with engineering and development teams to enhance platform supportability. The role includes coordinating daily operational activities and contributing to short‑term planning. Responsibilities: Collaborative Application Support: Provides application support by partnering with vendors, offshore managed services, and internal development and engineering teams to ensure platform stability and operational readiness. Service Level Improvement: Actively supports efforts to improve service levels by participating in incident management, problem resolution (RCA), and knowledge-sharing initiatives. Platform Resilience and Testing: Assists in resilience-related activities, including incident simulations, disaster recovery exercises, and platform readiness testing to ensure business continuity. Automation and Efficiency: Supports automation efforts designed to reduce manual tasks, improve operational efficiency, and contribute to cost-saving initiatives. Monitoring and Observability: Helps maintain platform health by supporting observability practices, including monitoring, logging, tracing, and alerting for proactive issue identification. Platform Onboarding and Enhancement: Assists with application onboarding activities and contributes to platform enhancement initiatives in partnership with engineering and support leads. Data Collection for Planning: Helps collect and track capacity, performance, and latency data to support platform planning efforts and prepare materials for business review meetings. Troubleshooting and Incident Response: Maintains a practical understanding of platform components (like OpenShift, ECS, CI/CD) to effectively support troubleshooting and incident response activities. Qualifications: Experience: 6-8 years of relevant experience in technical support, platform operations, or engineering. Core Expertise: Demonstrated experience supporting IT services, platform operations, or infrastructure, with participation in resilience and stability-focused activities. Architectural Acumen: Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions. Collaboration and Communication: Strong communication skills and a proven ability to collaborate effectively with business partners, engineering teams, and other cross-functional stakeholders. Cloud-Native & DevOps Tooling (Preferred): Experience with Red Hat OpenShift/Kubernetes, CI/CD tools, and modern observability/monitoring tools (e.g., Prometheus, Grafana, Splunk). Database & Scripting Skills (Preferred): Experience with databases (e.g., Postgres, MongoDB) and scripting or coding abilities in languages like Java, Python, or Go. Organizational Skills: Strong organizational skills with the ability to manage a daily workload and effectively prioritize tasks. Generative AI Knowledge (Preferred): A working knowledge of Generative AI concepts. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 165 020,00 zł - 280 980,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.