IT Support Engineer

🏢 Summary: IT Engineer role focused on building and securing enterprise IT infrastructure in a digital health environment. The position includes endpoint management, IAM, networking, IT service delivery, compliance support, and strategic IT roadmap execution in a primarily remote company with partial onsite work in Denver. Candidates will manage scalable IT operations, collaborate with InfoSec and HR teams, and lead infrastructure and hardware lifecycle initiatives. 🗂️ Requirements: 8+ years of Enterprise IT experience, Experience managing macOS and Windows environments, Experience implementing MDM solutions, Proficiency with IAM platforms, Knowledge of OIDC and OAuth2 authentication protocols, Experience managing secure networking infrastructure, Experience with endpoint protection services, Experience collaborating with InfoSec and HR teams, Experience with VPN, SASE, and CASB technologies, Experience using JIRA or similar ticketing systems, Experience managing Google Workspace, Strong technical documentation and writing skills, Ability to work onsite in Denver at least 2 days per week 📃 Skills: macOS, Windows, Jamf, Kandji, ManageEngine, Okta, OIDC, OAuth2, VPN, SASE, CASB, JIRA, Google, Workspace, MDM, IAM, Firewalls, Switches, Wireless, InfoSec 🏢 Description: About the Opportunity We have an immediate opening for an IT Engineer to execute on our enterprise IT roadmap. We're searching for someone excited to build a secure and compliant enterprise IT ecosystem and drive efficiency for our employees. What would I be doing? You will partner with our Information Security, IT Management, and HR teams to evolve and secure our employee-facing infrastructure. On any given day, you will: - Architect Infrastructure: Design, deploy, and maintain robust office networking and automated endpoint management systems to ensure secure and efficient device deployment. - Lead IT Service Delivery: Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. - Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware lifecycle management, including procurement, inventory tracking, regular maintenance, and onboarding/offboarding workflows. - Drive Strategic Growth: Assist in development of the IT roadmap, including forecasting software/hardware budgets and coordinating large-scale technology upgrades. - Ensure Security & Compliance: Partner with InfoSec to participate in compliance audits, gather evidence, and implement zero-trust access mechanisms (e.g., SASE, VPN). - Optimize & Scale: Proactively identify process bottlenecks and architect scalable, sustainable solutions that support the company's growth trajectory. - Lead Strategic IT Projects: Independently create project plans, establish clear timelines, and manage deliverables based on team bandwidth and capacity to ensure successful execution of IT initiatives. - Onsite: Ability to work from our Denver office at least 2 days per week. Qualifications - 8+ years of professional experience in Enterprise IT, with a history of owning and evolving core infrastructure. - Expertise in managing macOS and Windows environments, including the implementation of MDM solutions (e.g., Jamf, Kandji, or ManageEngine). - Deep proficiency with Identity & Access Management (IAM) platforms like Okta, including familiarity with authentication protocols such as OIDC and OAuth2. - Demonstrated ability to manage secure networking infrastructure (firewalls, switches, wireless technology) and endpoint protection services. - Strong analytical skills with a data-driven approach to IT management, including reporting on budget utilization, hardware lifecycle, and service metrics. - Experience collaborating with cross-functional teams (e.g., InfoSec, HR) to ensure security and compliance posture (e.g., VPN, SASE, CASB). - Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. - A track record of mentoring team members and providing strategic technical guidance. - Experience tracking requests using ticketing systems such as JIRA. - Extensive experience with owning and managing Google Workspace, including user administration, security configurations, and group policies. - Previous experience working within a startup environment. - Strong experience with documentation and technical writing, including the ability to hold teams accountable for the development and maintenance of technical documentation. Impress us more - Previous experience within digital health - Expertise in Data Loss Prevention software and services - Prior ownership and management of JIRA - Demonstrable previous ownership of IT budgeting and forecasting Compensation - Base Salary: $105,000-$125,000 - TTC: $115,500 - $137,500 - Eligible for a 15% target annual bonus - Stock options, paid benefits, and employee perks included Benefits - Medical, dental, and vision plans - 401(k) match program - 7 company-wide holidays - Week off between Christmas and New Year - Self-managed PTO policy - Employee stock option incentive plan Job duties, activities, and responsibilities are subject to change by the company.

🏢 Summary: IT Engineer role focused on building and managing secure enterprise infrastructure, endpoint management, networking, IAM, and IT service delivery in a digital health environment. The position involves collaborating with InfoSec and HR teams, leading IT projects, managing hardware and software lifecycles, and supporting scalable IT operations. The role is primarily remote with required onsite work in Denver at least two days per week. 🗂️ Requirements: 8+ years of Enterprise IT experience, Experience managing macOS and Windows environments, Experience implementing MDM solutions, Expertise with IAM platforms, Knowledge of OIDC and OAuth2, Experience managing secure networking infrastructure, Experience with endpoint protection services, Experience with VPN, SASE, and CASB, Experience with Google Workspace administration, Experience using JIRA or similar ticketing systems, Strong technical documentation skills, Ability to work onsite in Denver 2 days per week 📃 Skills: macOS, Windows, Jamf, Kandji, ManageEngine, Okta, OIDC, OAuth2, VPN, SASE, CASB, JIRA, GoogleWorkspace, MDM, IAM, Firewalls, Switches, Wireless, InfoSec 🏢 Description: About the Opportunity We have an immediate opening for an IT Engineer to execute on our enterprise IT roadmap. We're searching for someone excited to build a secure and compliant enterprise IT ecosystem and drive efficiency for our employees. What would I be doing? You will partner with our Information Security, IT Management, and HR teams to evolve and secure our employee-facing infrastructure. On any given day, you will: - Architect Infrastructure: Design, deploy, and maintain robust office networking and automated endpoint management systems to ensure secure and efficient device deployment. - Lead IT Service Delivery: Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support. - Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware lifecycle management, including procurement, inventory tracking, regular maintenance, and onboarding/offboarding workflows. - Drive Strategic Growth: Assist in development of the IT roadmap, including forecasting software/hardware budgets and coordinating large-scale technology upgrades. - Ensure Security & Compliance: Partner with InfoSec to participate in compliance audits, gather evidence, and implement zero-trust access mechanisms (e.g., SASE, VPN). - Optimize & Scale: Proactively identify process bottlenecks and architect scalable, sustainable solutions that support the company's growth trajectory. - Lead Strategic IT Projects: Independently create project plans, establish clear timelines, and manage deliverables based on team bandwidth and capacity to ensure successful execution of IT initiatives. - Onsite: Ability to work from the Denver office at least 2 days per week. Qualifications - 8+ years of professional experience in Enterprise IT, with a history of owning and evolving core infrastructure. - Expertise in managing macOS and Windows environments, including the implementation of MDM solutions (e.g., Jamf, Kandji, or ManageEngine). - Deep proficiency with Identity & Access Management (IAM) platforms like Okta, including familiarity with authentication protocols such as OIDC and OAuth2. - Demonstrated ability to manage secure networking infrastructure (firewalls, switches, wireless technology) and endpoint protection services. - Strong analytical skills with a data-driven approach to IT management, including reporting on budget utilization, hardware lifecycle, and service metrics. - Experience collaborating with cross-functional teams (e.g., InfoSec, HR) to ensure security and compliance posture (e.g., VPN, SASE, CASB). - Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. - A track record of mentoring team members and providing strategic technical guidance. - Experience tracking requests using ticketing systems such as JIRA. - Extensive experience with owning and managing Google Workspace, including user administration, security configurations, and group policies. - Previous experience working within a startup environment. - Strong experience with documentation and technical writing, including the ability to hold teams accountable for the development and maintenance of technical documentation. Impress us more - Previous experience within digital health - Expertise in Data Loss Prevention software and services - Prior ownership and management of JIRA - Demonstrable previous ownership of IT budgeting and forecasting Compensation - Base Salary: $105,000-$125,000 - Total Target Compensation (TTC): $115,500-$137,500 - Eligible for a 15% target annual bonus - Stock options, paid benefits, and employee perks included Benefits - Medical, dental, and vision plans - 401(k) match program - Stock option incentive plan - 7 company-wide holidays - Week off between Christmas and New Years - Self-managed PTO policy

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: Part-time IT Support Specialist providing Tier 1 service desk support one day per week in a high-volume enterprise environment. The role serves as the first point of contact for end users, handling support calls and tickets, troubleshooting basic hardware, software, network, and access issues, and escalating complex incidents. Ideal for candidates with help desk experience and strong technical troubleshooting and documentation skills. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year of customer service, call center, help desk, or IT support experience, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Ability to use ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Troubleshooting 🏢 Description: About us Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. IT Support Specialist - REMOTE - Part-Time - MONDAY ONLY! We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you! Benefits at Itero GroupAt Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Join us and enjoy a benefits package designed with you in mind! Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: Hands-on onsite IT Support role providing service desk support, troubleshooting, endpoint management, and Microsoft enterprise administration in a fast-paced environment. The position supports Windows, macOS, Linux, networking, AV systems, and end-user devices while ensuring reliable onsite technical assistance and compliance with security requirements. 🗂️ Requirements: 2+ years of IT support or service desk experience, Experience with Windows Desktop, Experience with Azure Active Directory, Experience with Microsoft Intune, Experience with Microsoft 365, Experience supporting macOS, Basic networking troubleshooting knowledge, Experience managing service desk tickets, Hardware and software troubleshooting skills, Root cause analysis experience, Ability to work onsite in Hawthorne and El Segundo, CA, Strong customer service and communication skills 📃 Skills: Windows, macOS, Linux, Azure, Entra, Intune, Microsoft365, Exchange, Teams, OneDrive, SharePoint, LAN, WAN, VPN, WiFi, Jira, NinjaOne, Slack, RoboMQ, ITIL 🏢 Description: Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. This role is a hands-on, onsite IT Support position focused on delivering reliable day-to-day service desk support to employees in a fast-paced environment. The individual will serve as a first point of contact for technical issues, providing troubleshooting and support across end-user devices, Microsoft enterprise tools, and basic networking needs while following established procedures and documentation. Success in this role requires strong customer service skills, a willingness to learn, and consistent onsite presence to support hardware, secure environments, and in-person user needs. Responsibilities • Provide hands-on service desk support, including ticket intake, prioritization, troubleshooting, documentation, and resolution of end-user technical issues. • Troubleshoot and support hardware, software, and operating system issues across Windows (primary), macOS, and Linux environments. • Deploy, configure, and support desktops, laptops, mobile devices, peripherals, copiers, and endpoint management solutions. • Administer and support Microsoft enterprise technologies, including Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365 (Exchange, Teams, OneDrive, and SharePoint). • Troubleshoot basic networking issues, including LAN/WAN connectivity, VPN access, and Wi-Fi, following established procedures. • Support conference room AV systems and company events requiring onsite technical support. • Collaborate with IT team members to resolve escalated or cross-functional technical issues. • Perform root cause analysis, maintain technical documentation, and contribute to continuous improvement of service desk processes and knowledge base articles. • Ensure compliance with information security, export control, and data privacy requirements. Minimum Requirements • 2+ years of progressive IT support or service desk experience supporting end users. • Hands-on experience supporting Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365. • Strong experience supporting macOS environments; Linux experience or working knowledge preferred. • Basic understanding of networking fundamentals, including LAN/WAN, VPNs, and Wi-Fi, with the ability to troubleshoot using established procedures. • Experience managing service desk tickets while troubleshooting hardware, software, operating system, and endpoint issues. • Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users. • Experience performing root cause analysis and contributing to operational or service desk process improvements. • Ability and willingness to work onsite in Hawthorne and El Segundo, CA (primarily Hawthorne) with reliable attendance. Schedule is Monday-Friday, 7:00 AM-4:00 PM, (hybrid eligible for one work-from-home day). Preferred Skills and Experience • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. • Experience with Jira, NinjaOne, Slack, and RoboMQ (Hire to Retire). • Experience contributing to service desk or IT operations process improvements. • Familiarity with ITIL or IT service management best practices. • Experience working in a fast-paced startup environment. Benefits • 100% employer-paid health care • 401k & retirement plans • Weekly paid office lunches • Fully stocked breakrooms • Stock options • Paid Parental Leave • Flexible PTO (exempt) and generous accrued PTO (non-exempt), plus 12 federal holidays off U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

🏢 Summary: Technical role supporting AI and DevOps platforms, focused on ensuring stability, reliability, and performance of critical services across the organization. The position involves incident management, platform resilience, automation, and observability in collaboration with SRE, engineering, and support teams. The engineer contributes to operational excellence, platform enhancements, and continuous improvement of cloud-native environments. 🗂️ Requirements: 6-8 years experience in technical support, platform operations, or engineering, Experience supporting IT services, infrastructure, or platform operations, Hands-on experience with incident management and root cause analysis, Experience with cloud-native platforms and container orchestration, Experience with CI/CD pipelines and DevOps practices, Experience with monitoring and observability tools, Knowledge of databases such as Postgres or MongoDB, Programming or scripting experience in Java, Python, or Go, Understanding of architecture concepts and system design, Experience with resilience testing and disaster recovery activities 📃 Skills: OpenShift, Kubernetes, ECS, CI/CD, Prometheus, Grafana, Splunk, Postgres, MongoDB, Java, Python, Go, AI, DevOps, SRE 🏢 Description: Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries, operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for assisting in the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization. The ideal candidate will work closely with SRE and Support engineers to resolve incidents, address platform issues, and collaborate with engineering and development teams to enhance platform supportability. The role includes coordinating daily operational activities and contributing to short‑term planning. Responsibilities: Collaborative Application Support: Provides application support by partnering with vendors, offshore managed services, and internal development and engineering teams to ensure platform stability and operational readiness. Service Level Improvement: Actively supports efforts to improve service levels by participating in incident management, problem resolution (RCA), and knowledge-sharing initiatives. Platform Resilience and Testing: Assists in resilience-related activities, including incident simulations, disaster recovery exercises, and platform readiness testing to ensure business continuity. Automation and Efficiency: Supports automation efforts designed to reduce manual tasks, improve operational efficiency, and contribute to cost-saving initiatives. Monitoring and Observability: Helps maintain platform health by supporting observability practices, including monitoring, logging, tracing, and alerting for proactive issue identification. Platform Onboarding and Enhancement: Assists with application onboarding activities and contributes to platform enhancement initiatives in partnership with engineering and support leads. Data Collection for Planning: Helps collect and track capacity, performance, and latency data to support platform planning efforts and prepare materials for business review meetings. Troubleshooting and Incident Response: Maintains a practical understanding of platform components (like OpenShift, ECS, CI/CD) to effectively support troubleshooting and incident response activities. Qualifications: Experience: 6-8 years of relevant experience in technical support, platform operations, or engineering. Core Expertise: Demonstrated experience supporting IT services, platform operations, or infrastructure, with participation in resilience and stability-focused activities. Architectural Acumen: Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions. Collaboration and Communication: Strong communication skills and a proven ability to collaborate effectively with business partners, engineering teams, and other cross-functional stakeholders. Cloud-Native & DevOps Tooling (Preferred): Experience with Red Hat OpenShift/Kubernetes, CI/CD tools, and modern observability/monitoring tools (e.g., Prometheus, Grafana, Splunk). Database & Scripting Skills (Preferred): Experience with databases (e.g., Postgres, MongoDB) and scripting or coding abilities in languages like Java, Python, or Go. Organizational Skills: Strong organizational skills with the ability to manage a daily workload and effectively prioritize tasks. Generative AI Knowledge (Preferred): A working knowledge of Generative AI concepts. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 165 020,00 zł - 280 980,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: Fully remote Senior Network Engineer role supporting large-scale, low-latency trading infrastructure for a North American bank. The position focuses on building, maintaining, and automating enterprise and cloud network environments to ensure high performance, reliability, and security. It combines hands-on network engineering with infrastructure-as-code and automation practices. 🗂️ Requirements: 6+ years of experience in network engineering, Strong knowledge of enterprise network architecture, Experience with Arista switches, Experience with multicast routing, Deep understanding of TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, VPN, Experience with cloud networking (AWS), Experience with network automation and scripting, Experience with infrastructure-as-code and configuration management tools, Experience with NetBox or similar source-of-truth platforms, Ability to work US Eastern hours from Poland, Fluent English, Eligibility to work in Poland 📃 Skills: TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, VPN, AWS, Arista, Multicast, NetBox, Python, Bash, Terraform, Ansible, ACL, VPC 🏢 Description: Are you an experienced network engineer who enjoys building and managing infrastructure at scale? Do you love working with other seasoned engineers on interesting scale, reliability, and finance-specific challenges? Want to work on large systems that power real-time trading across global markets? If so, we’re looking for people like you. The Role at a Glance Title: Senior Network Engineer Employer: Fully remote role supporting a leading North American bank Contract: B2B, 220zł-240zł/hour net + VAT Location: Open only to candidates based in Poland Hours: Work US Eastern business hours (15:00–23:00 Poland time) We’re hiring experienced network engineers (6+ years) to join the IT infrastructure team at a top North American bank — directly supporting the operations and development of financial trading systems . You’ll be part of the core IT infrastructure team , building and maintaining infrastructure for highly-performant, low-latency trading systems used across the firm. Why Join Us? Work on large-scale systems - routers, switches, low-latency trading infra supporting hundreds of physical and virtual servers. Collaborate with a world-class team of network engineers, DevOps engineers, and developers across North America and Europe. Enjoy a long-term, fully remote role . Competitive compensation and long term stability that only a bank can offer. This role is critical to maintaining the performance, reliability, and security of the network infrastructure that supports the trading systems. You’ll work across both on-premises trading infrastructure and cloud environments, ensuring seamless connectivity and secure access for business-critical systems. The position combines hands-on engineering with automation and infrastructure-as-code practices , solving complex problems through collaboration and technical expertise. This is a fully remote role based in Poland . You will work directly with the bank while being contracted through a Polish partner company that provides local support and administration. The position requires strong English skills (spoken and written) to collaborate daily with colleagues in North America. This role requires working during US Eastern business hours in order to be able to collaborate closely with other team members. Only open to residents of Poland. Polish citizens, as well as legal residents with permission to work in Poland are welcome. Successful candidates will need to pass a standard background check. What we offer Work that matters in the financial domain: Work on a trading system at an established financial institution, processing millions of transactions daily. Professional growth: Collaborate with smart, highly capable developers in a supportive and challenging environment. Direct collaboration : You will work directly with the bank’s team in North America and in Poland. 1st-tier work : This is not a technical support or legacy maintenance role. The system is functional and is actively being built and you will take part in updating it. The people who built the system are still part of the team. Long-term commitment: This is not a fixed-scope or fixed-term outsourcing role; we value people who want to grow and contribute long-term. Fully remote work: Fully remote position based in Poland. Competitive Compensation: Above-average pay and ample time-off options. Responsibilities Network Operations & Support Deployment, configuration, and maintenance of network devices such as switches, routers, and firewalls. Monitoring of network health and resolution of connectivity issues across enterprise environments. Support for infrastructure expansion, migrations, and lifecycle upgrades in both cloud and on-premises facilities. Cloud & Hybrid Networking Design and management of cloud-based network infrastructure including VPCs, subnets, route tables, and security groups. Enablement of hybrid connectivity between cloud and on-prem environments. Collaboration with cloud and DevOps teams to optimize network performance and reliability. Automation & Infrastructure-as-Code Development of scripts and tools to automate network provisioning, configuration, and monitoring. Use of infrastructure-as-code frameworks (e.g., Terraform) and configuration automation (e.g. Ansible) to manage network infrastructure. Management of automation pipelines and configuration management systems. Integration with tools like NetBox to maintain source-of-truth for network inventory and topology. Security & Compliance Implementation and management of Access Control Lists (ACLs) to regulate traffic and enforce security boundaries. Enforcement of network segmentation and isolation policies to protect sensitive workloads and environments. Assistance in vulnerability remediation and compliance initiatives. Regular audits of network configurations and access policies to ensure alignment with security standards. Collaboration & Documentation Engagement with cross-functional teams to support infrastructure and application needs. Maintenance of accurate network documentation, diagrams, and operational procedures. Participation in process improvements and knowledge sharing initiatives. Requirements Solid understanding of networking protocols and enterprise network architecture. Experience with Arista switches. Multicast routing experience. Deep understanding of TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, and VPN technologies. Experience with network source-of-truth platforms like NetBox. Knowledge of cloud networking concepts and services (e.g., AWS). Strong troubleshooting, communication, and collaboration skills. Experience with network automation and scripting (e.g., Python, Bash). Familiarity with infrastructure-as-code and configuration automation tools (e.g., Terraform, Ansible). Interview process Apply: Send us your CV. Written screen: Answer a short set of written questions to show us how you think about networking. Interviews: A three-stage online process, one with a technical recruiter with latter rounds at the bank. Successful candidates will need to pass a standard background check.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a SaaS clinical AI platform, acting as the bridge between customers and engineering. The position involves incident response, system troubleshooting, SQL-based investigations, and improving operational reliability for global customers. Ideal for candidates experienced in production support within fast-paced, cloud-based environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Experience handling production incidents, alerts, and customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, SaaS, REST, API, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues Serve as the primary technical owner for complex customer issues and escalations. Investigate and resolve technical problems spanning multiple systems and services. Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response Monitor and triage production alerts impacting customers or system reliability. Coordinate incident response efforts across engineering and internal teams. Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data Diagnose issues using logs, system metrics, and SQL queries. Analyze system behavior to identify root causes of production problems. Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence Develop and maintain troubleshooting documentation, runbooks, and operational processes. Identify recurring patterns and contribute to systemic improvements. Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team Share technical insights and best practices with colleagues. Act as a technical resource within the Support organization. Impact You'll Have Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have Experience participating in incident response, production alerting, or on-call rotations in a live production environment. Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. Experience supporting or operating within SaaS or cloud-based platforms. Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. Comfort analyzing application logs, system metrics, and traces to diagnose production issues. Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. A 401(k) plan with company match, life insurance, plus long- and short-term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.