June 8, 2026
👉 Junior IT Helpdesk Specialist
Junior • On-site
Wroclaw, Poland
🟣 You will be:
providing first-line technical support to end-users (hardware, software, and network issues),
troubleshooting and resolving incidents related to windows systems and Office 365,
managing and tracking requests using a ticketing system,
assisting with user account management,
diagnosing and escalating complex technical issues when necessary,
ensuring clear and professional communication with users.
🟣 Your profile:
basic knowledge of IT systems (Windows os, computer hardware, networking),
familiarity with Office 365 and Azure active directory,
understanding of networking fundamentals (TCP/IP, DNS),
experience with ticketing systems (e.g., jira),
strong problem-solving skills and logical thinking,
good communication skills and a user-focused mindset,
english proficiency at minimum B2 level.
🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision
🎁 Benefits 🎁
✍ Development:
development budgets of up to 6,800 PLN,
we fund certifications e.g.: AWS, Azure,
access to Udemy, O'Reilly (formerly Safari Books Online) and more,
events and technology conferences,
technology Guilds,
internal training,
-
Xebia Upskill.
🩺 We take care of your health:
private medical healthcare,
multiSport card - we subsidise a MultiSport card,
-
mental Health Support.
🤸♂️ We are flexible:
B2B or employment contract,
contract for an indefinite period.
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Hybrid
Warsaw, Poland
🏢 Summary: The offer is for a Unified Communications / Microsoft 365 Engineer responsible for designing, configuring and maintaining Microsoft 365 and communication infrastructure solutions. The role focuses on Microsoft Teams, compliance recording, automation with scripting, and support of UC infrastructure components in a cloud-based environment. The position involves technical problem solving and collaboration within Agile and traditional projects. 🗂️ Requirements: Minimum 3 years of experience in a similar role, Practical experience with cloud environments (Microsoft Azure or equivalent), Very good knowledge of Microsoft 365, especially Microsoft Teams, Experience in Unified Communications area, Experience with voice compliance recording solutions, Ability to automate and script using PowerShell or similar tools, Experience with UC infrastructure components (SIP trunks, SBC, private lines), Experience working with Jira and Confluence, Knowledge of Agile and traditional project methodologies, English proficiency at minimum C1 level 📃 Skills: Microsoft365, MicrosoftTeams, Azure, PowerShell, SIP, SBC, UnifiedCommunications, Verint, IntelligentVoice, Jira, Confluence 🏢 Description: Twój zakres obowiązków: Projektowanie, konfiguracja oraz utrzymanie rozwiązań dla użytkowników końcowych w ramach środowiska Microsoft 365 Zarządzanie i rozwój usług Unified Communications (w szczególności Microsoft Teams) Wdrażanie oraz utrzymanie rozwiązań do nagrywania komunikacji (compliance recording) Automatyzacja procesów przy wykorzystaniu narzędzi skryptowych (np. PowerShell) Współpraca z zespołami technologicznymi w środowisku Agile i projektach tradycyjnych Diagnozowanie i rozwiązywanie problemów technicznych (również w trybie task force) Utrzymanie i rozwój infrastruktury komunikacyjnej (SIP trunks, SBC, private lines) Wymagania: Minimum 3 lata doświadczenia na podobnym stanowisku Praktyczna znajomość środowisk chmurowych (preferowany Microsoft Azure lub równoważne) Bardzo dobra znajomość Microsoft 365 (w szczególności Microsoft Teams) Doświadczenie w obszarze Unified Communications Znajomość rozwiązań do nagrywania komunikacji głosowej (np. Verint, Intelligent Voice – mile widziane) Umiejętność automatyzacji i skryptowania (PowerShell lub inne) Doświadczenie w pracy z komponentami infrastruktury UC (SIP trunks, SBC, łącza prywatne) Samodzielność, proaktywność i dobra organizacja pracy Doświadczenie w pracy z Jira i Confluence Znajomość metodyk Agile oraz projektów tradycyjnych Bardzo dobra znajomość języka angielskiego (min. C1) Oferujemy: Udział w projektach technologicznych w środowisku międzynarodowym Pracę z nowoczesnymi rozwiązaniami chmurowymi i komunikacyjnymi Możliwość rozwoju kompetencji w obszarze Microsoft 365 i Azure Współpracę z doświadczonym zespołem specjalistów