Part-Time Tier 1 IT Support Specialist

🏢 Summary: Part-time IT Support Specialist providing Tier 1 service desk support one day per week in a high-volume enterprise environment. The role serves as the first point of contact for end users, handling support calls and tickets, troubleshooting basic hardware, software, network, and access issues, and escalating complex incidents. Ideal for candidates with help desk experience and strong technical troubleshooting and documentation skills. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year of customer service, call center, help desk, or IT support experience, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Ability to use ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Troubleshooting 🏢 Description: About us Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. IT Support Specialist - REMOTE - Part-Time - MONDAY ONLY! We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for MONDAYS in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you! Benefits at Itero GroupAt Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Join us and enjoy a benefits package designed with you in mind! Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: IT Support Engineer contract role focused on IT operations, infrastructure, cybersecurity, network administration, and enterprise systems management in a fast-paced environment. The position involves supporting global IT teams, managing hardware and software assets, maintaining corporate networks, and optimizing IT services and security. The role offers potential conversion to a permanent position along with comprehensive benefits and hybrid work flexibility. 🗂️ Requirements: 2+ years experience in IT roles, Experience working with global IT teams across multiple time zones, Experience managing IT assets, Experience managing corporate networks and network components, Knowledge of Google Workspace, Knowledge of JIRA, Knowledge of Confluence, Experience with SaaS tooling management, Experience implementing and managing IAM platforms, Experience managing MDM solutions, Experience supporting Windows devices, Experience supporting Mac devices, Experience supporting Linux devices, Strong problem-solving skills 📃 Skills: GoogleWorkspace, JIRA, Confluence, SaaS, IAM, MDM, Windows, Mac, Linux, Networking, Cybersecurity, ITSM 🏢 Description: About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data by giving them one intuitive platform to automate the front-to-back processing of all kinds of data, from structured Excels and RTFs to unstructured PDFs and emails. This eliminates manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk, and comply with regulatory requirements. The Role We are looking for an IT Support Engineer to be responsible for managing and optimising the company's IT systems and support services. This includes overseeing network administration, systems management, hardware management and deployment, cybersecurity, and collaborating with other departments to align IT initiatives with the company's overall objectives. The ideal candidate will have a blend of technical expertise, leadership skills, and an understanding of business needs. This is a 6-month contract role with potential for conversion to a full-time, permanent position contingent on business needs. Primary Responsibilities: - Execute strategic IT, infrastructure, and Infosec projects - Support the day-to-day activities of the IT Ops team to ensure timely resolutions of technical issues - Maintain IT policies, procedures, and documentation for team processes - Ensure service level agreements (SLAs) are appropriate and met - Manage and provide oversight on hardware and software management - Support IT incident and problem management - Support implementation of a strategic long-term IT roadmap and strategy - Ensure security and availability of networks, hardware, peripherals, and enterprise network - Support optimisation of IT costs - Support IT supplier management in North America - Own hardware lifecycle management in North America - Support maintenance of network infrastructure in the North America region Requirements: - 2+ years of previous experience in an IT role - Experience working with global IT teams across multiple time zones - Experience managing IT assets - Experience managing corporate networks, including network components - Extensive knowledge of Google Workspace, JIRA, and Confluence - Extensive knowledge of SaaS tooling and management - Experience implementing and managing IAM platforms - Experience managing MDM solutions across different platforms - Experience with Windows, Mac, and Linux hardware-based devices - Ability to work in a fast-paced and collaborative environment - Excellent problem-solving skills and strategic thinking ability Benefits: - Annual base salary between $75,000 and $90,000 based on experience and qualifications - Performance-based bonus - Healthcare insurance with one fully paid HDHP - 401(k) retirement plan company match up to 4% - Unlimited annual holiday - Enhanced family leave - Employee Assistance Programme - 4 volunteering days off - Hybrid work policy with 2 days per week in office - Opportunity to work abroad for up to 6 weeks per year - Personal learning and development opportunities - Referral bonus program - Spot rewards - Employee of the Month and Employee of the Year awards Disclaimer Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If accommodation is required during the recruitment process, applicants may request support. During the interview process and after hire, discrimination based on protected characteristics is prohibited.

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: Full-time on-site IT Specialist role supporting corporate IT operations in a high-growth SaaS environment, with responsibility for endpoint management, IAM, networking, security monitoring, AV systems, and technical support across the Arlington office. The position focuses on maintaining reliable IT infrastructure, secure access, and scalable operational processes while collaborating closely with the IT Manager. 🗂️ Requirements: U.S. Citizenship, 4+ years in IT operations or systems administration, Experience deploying and maintaining macOS and Windows devices, Experience with MDM solutions, Knowledge of TCP/IP, DNS, DHCP, VLANs, and WiFi, Experience managing IAM platforms, Experience with cloud environments, Ability to troubleshoot hardware, printers, scanners, and AV systems, Ability to work independently and manage competing priorities 📃 Skills: macOS, Windows, Intune, Mosyle, SCCM, TCP/IP, DNS, DHCP, VLANs, WiFi, IAM, Okta, Azure, Entra, Google, AWS, VPN, SIEM, EDR, Sentinel, CrowdStrike, Splunk, Bash, PowerShell, Network+ 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking an IT Specialist to support corporate IT operations in our Arlington office. This role serves as the primary on-site IT presence and partners closely with the IT Manager based in Pittsburgh to ensure consistent standards, performance, and reliability across locations. In order to do this job well, you must be motivated to work hands-on in a high-growth SaaS environment. You will be responsible for delivering dependable IT operations, supporting a high volume of in-office collaboration, and maintaining disciplined systems and endpoint management. This role is a full-time position located out of our office in Arlington, VA. This role may require up to 10% travel. Scope of Responsibilities - Serve as the primary on-site IT resource for the Arlington office. - Provide technical support for hardware, software, and collaboration platforms. - Ensure conference rooms, AV systems, and video conferencing technologies operate reliably for frequent internal and external meetings. - Troubleshoot and maintain office peripherals, including printers and scanners. - Deploy, configure, and maintain macOS and Windows endpoints. - Manage onboarding and offboarding processes, including provisioning devices, identity creation, and secure account deactivation. - Manage hardware lifecycle, imaging, and asset management tracking. - Administer Identity and Access Management (IAM) platforms to ensure secure and appropriate user access. - Support endpoint management tools such as Mosyle, Intune, SCCM, or similar. - Assist with cloud and SaaS provisioning, license management, and user lifecycle processes. - Support local networking infrastructure, including wireless systems, firewalls, and secure connectivity. - Troubleshoot VPN and remote access issues. - Apply systems and network security best practices aligned with company standards. - Maintain documentation and knowledge base materials. - Perform day-to-day security functions, including monitoring and responding to alerts within the SIEM tool. - Utilize EDR platforms to ensure endpoint health and security compliance. - Assist in maintaining the overall security posture of the local office environment. - Actively identify opportunities to improve IT functions and automate manual tasks. - Write and maintain SOPs and knowledge base materials for all core IT processes to ensure consistency and scalability. - Coordinate with external vendors, AV providers, and service partners as needed. - Work closely with the IT Manager in Pittsburgh to maintain alignment across offices. Qualifications Required Skills - U.S. Citizenship is required. - 4+ years in IT operations, systems administration, or a similar technical support role. - Must be a highly organized self-starter capable of working independently to manage competing priorities, track long-term projects, and proactively identify operational improvements without constant supervision. - Proven experience deploying and maintaining macOS and Windows hardware using MDM solutions such as Intune or Mosyle. - Solid understanding of TCP/IP, DNS, DHCP, VLANs, and WiFi management. - Experience managing IAM solutions such as Google Workspace, Okta, Azure AD/Entra ID and cloud environments such as Google, Azure, or AWS. - Proficiency in troubleshooting diverse hardware, office peripherals, and conference room AV equipment. Desired Skills - Direct experience performing initial triage on alerts within SIEM or EDR platforms such as Sentinel, CrowdStrike, or Splunk. - Experience assisting with the physical installation or configuration of firewalls and network switches. - Automation and scripting knowledge such as Bash or PowerShell. - Preference for candidates holding CrowdStrike Certified Falcon Administrator (CCFA) or Professional Google Workspace Administrator credentials. Additional certifications such as Network+ are a plus. We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: IT Operations Specialist role focused on supporting production systems, ensuring stable and secure software releases, and handling incident management in collaboration with development and release teams. The position involves monitoring, troubleshooting, and maintaining microservices-based environments using modern DevOps and containerization technologies. 🗂️ Requirements: Experience with Docker, Experience with Kubernetes, Experience with CI/CD tools (Jenkins), Experience with GitHub or Bitbucket, Hands-on experience with Kafka, Basic knowledge of SQL, Knowledge of LDAP, Kerberos, JWT, Knowledge of OpenSSL and keytool, Understanding of HTTPS, Experience with Splunk, Experience with Prometheus, InfluxDB, or Grafana, Understanding of microservices architecture 📃 Skills: Docker, Kubernetes, Jenkins, GitHub, Bitbucket, Kafka, SQL, LDAP, Kerberos, JWT, OpenSSL, keytool, HTTPS, Splunk, Prometheus, InfluxDB, Grafana, Microservices, PostgreSQL 🏢 Description: Job Description: We are looking for an IT Operations Specialist to support the maintenance and delivery of systems in a production environment. The role involves close collaboration with development and release teams to ensure stable and secure system operations. Responsibilities: Supporting Release Management in delivering software to the production environment Monitoring, investigating, and resolving issues in production systems Handling incidents and performing root cause analysis (RCA) Acting as L2 support for incident management Requirements (must-have): Experience with Docker and Kubernetes Familiarity with CI/CD tools such as Jenkins Experience with code repositories: GitHub or Bitbucket Hands-on experience with Kafka Basic understanding of SQL Knowledge of authentication and authorization mechanisms (LDAP, Kerberos, JWT) Understanding of cryptography tools (OpenSSL, keytool) Knowledge of secure communication protocols (HTTPS) Experience with logging tools (Splunk) Familiarity with monitoring and alerting tools (Prometheus, InfluxDB, Grafana) Understanding of microservices architecture Good interpersonal and communication skills Nice to have: Experience with PostgreSQL What we offer: Opportunity to work with modern technologies Involvement in large-scale, impactful projects Professional growth and development opportunities Collaboration within an experienced and supportive team

🏢 Summary: The offer is for an IT Administrator responsible for maintaining internal IT infrastructure, providing user support, and managing hardware, software, and access across the organization. The role includes network administration, identity and access management, and participation in security and ISO compliance activities. It combines hands-on technical support with infrastructure oversight and security support tasks. 🗂️ Requirements: Proficient knowledge of Windows and macOS, Experience with hardware configuration and troubleshooting, Ability to manage user accounts and permissions, Experience with WiFi and network administration, Knowledge of VLAN, IPsec, and SSL VPN, Ability to perform network monitoring and troubleshooting, Experience with mobile device configuration, Understanding of ISO 27001 and ISO 9001 standards, Experience with IT support and administration, Ability to administer IAM across multiple platforms 📃 Skills: Windows, macOS, VLAN, IPsec, SSL, WiFi, AWS, GitHub, Jira, Bitwarden, ISO27001, ISO9001, IAM, GoogleWorkspace 🏢 Description: Description : We are looking for an IT Administrator to support our internal infrastructure and ensure smooth day-to-day operations across the company. This role is focused mainly on IT administration and user support, while experience in security-related tasks will be considered a strong plus. You will work closely with employees across the organization, helping to maintain hardware, software, user access, and internal systems, while also supporting selected security and compliance activities. Requirements: Strong problem-solving skills with a focus on high-quality customer service Experience in an IT department within a support or security-focused team is a plus Proficient knowledge of Windows and macOS operating systems Familiarity with VLAN, IPsec, SSL VPN, and WiFi administration Experience with hardware configuration and troubleshooting Ability to manage user accounts, permissions, and IT assets Nice to have: Experience in information security or cybersecurity-related tasks Familiarity with AWS, GitHub, Jira, or Bitwarden Knowledge of ISO 27001 / ISO 9001 standards Your responsibilities: IT Support and Administration: Configure and maintain laptops, including OS installation and standard Montrose setup Manage hardware maintenance, such as battery replacements and RAM upgrades Provide technical troubleshooting for hardware and software issues Manage the configuration of mobile devices and tablets Provide recommendations for new device orders based on organizational needs Identity & Access Management (IAM): Administer user accounts and permissions across key platforms: Google Workspace, Jira, Bitwarden, AWS, and GitHub Manage access for AI tools such as Claude (including Claude Code), ChatGPT (including Codex), and Cursor Maintain comprehensive digital documentation of the organization's hardware and software inventory ISO Compliance and Quality Management: Serve as a core member of the ISO team with a deep understanding of ISO 27001 and ISO 9001 standards Act as the designated ISO Security Officer for the firm Conduct internal ISO audits and participate actively in external audit processes Network and Infrastructure: Oversee WiFi network maintenance and perform network monitoring Monitor and troubleshoot network-related issues Security & Compliance Support administration of security tools and endpoint protection software Assist with security audits and access reviews Participate in ISO-related processes and internal audits Help maintain security best practices across the organization Operational Support: Conduct on-site and remote onboarding/offboarding processes Prepare equipment and access for new joiners Support office access management and other operational IT tasks We offer: Interesting, challenging and exciting work with international teams, Team events, Necessary equipment to work, Food: Breakfasts, Lunches delivered from Kraków’s restaurants every day, A fridge full of food and snacks, A selection of beverages, including the best coffee money can buy, Basically, you can order anything you like to eat or drink in the office, Health Private medical insurance, We will sponsor any sport/fitness activity you choose, Air-conditioning. Flexible working hours. Training. We will pay for conferences and training classes that you want to attend, Internal talks and hackathons, English lessons, Read a book initiative. (ask us about it at the interview :)) The chillout area: Comfortable bean bags, Therapy balls, PlayStation 4 + games, Nintendo Switch + games, Stretching area, including shower, Indoor bike parking place.

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.

🏢 Summary: Hands-on onsite IT Support role providing service desk support, troubleshooting, endpoint management, and Microsoft enterprise administration in a fast-paced environment. The position supports Windows, macOS, Linux, networking, AV systems, and end-user devices while ensuring reliable onsite technical assistance and compliance with security requirements. 🗂️ Requirements: 2+ years of IT support or service desk experience, Experience with Windows Desktop, Experience with Azure Active Directory, Experience with Microsoft Intune, Experience with Microsoft 365, Experience supporting macOS, Basic networking troubleshooting knowledge, Experience managing service desk tickets, Hardware and software troubleshooting skills, Root cause analysis experience, Ability to work onsite in Hawthorne and El Segundo, CA, Strong customer service and communication skills 📃 Skills: Windows, macOS, Linux, Azure, Entra, Intune, Microsoft365, Exchange, Teams, OneDrive, SharePoint, LAN, WAN, VPN, WiFi, Jira, NinjaOne, Slack, RoboMQ, ITIL 🏢 Description: Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. This role is a hands-on, onsite IT Support position focused on delivering reliable day-to-day service desk support to employees in a fast-paced environment. The individual will serve as a first point of contact for technical issues, providing troubleshooting and support across end-user devices, Microsoft enterprise tools, and basic networking needs while following established procedures and documentation. Success in this role requires strong customer service skills, a willingness to learn, and consistent onsite presence to support hardware, secure environments, and in-person user needs. Responsibilities • Provide hands-on service desk support, including ticket intake, prioritization, troubleshooting, documentation, and resolution of end-user technical issues. • Troubleshoot and support hardware, software, and operating system issues across Windows (primary), macOS, and Linux environments. • Deploy, configure, and support desktops, laptops, mobile devices, peripherals, copiers, and endpoint management solutions. • Administer and support Microsoft enterprise technologies, including Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365 (Exchange, Teams, OneDrive, and SharePoint). • Troubleshoot basic networking issues, including LAN/WAN connectivity, VPN access, and Wi-Fi, following established procedures. • Support conference room AV systems and company events requiring onsite technical support. • Collaborate with IT team members to resolve escalated or cross-functional technical issues. • Perform root cause analysis, maintain technical documentation, and contribute to continuous improvement of service desk processes and knowledge base articles. • Ensure compliance with information security, export control, and data privacy requirements. Minimum Requirements • 2+ years of progressive IT support or service desk experience supporting end users. • Hands-on experience supporting Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365. • Strong experience supporting macOS environments; Linux experience or working knowledge preferred. • Basic understanding of networking fundamentals, including LAN/WAN, VPNs, and Wi-Fi, with the ability to troubleshoot using established procedures. • Experience managing service desk tickets while troubleshooting hardware, software, operating system, and endpoint issues. • Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users. • Experience performing root cause analysis and contributing to operational or service desk process improvements. • Ability and willingness to work onsite in Hawthorne and El Segundo, CA (primarily Hawthorne) with reliable attendance. Schedule is Monday-Friday, 7:00 AM-4:00 PM, (hybrid eligible for one work-from-home day). Preferred Skills and Experience • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. • Experience with Jira, NinjaOne, Slack, and RoboMQ (Hire to Retire). • Experience contributing to service desk or IT operations process improvements. • Familiarity with ITIL or IT service management best practices. • Experience working in a fast-paced startup environment. Benefits • 100% employer-paid health care • 401k & retirement plans • Weekly paid office lunches • Fully stocked breakrooms • Stock options • Paid Parental Leave • Flexible PTO (exempt) and generous accrued PTO (non-exempt), plus 12 federal holidays off U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

🏢 Summary: The role involves managing the full staffing lifecycle, partnering with sales teams to fulfill customer staffing needs, and ensuring compliance and operational excellence throughout the hiring process. The position focuses on coordinating candidate screening, interview processes, customer communication, and maintaining ATS records. It also supports reporting, invoicing coordination, and ongoing consultant relationship management. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to coordinate candidate pre-screening and technical assessments, Ability to maintain and update ATS records accurately, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (JobDiva) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual or company performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: The Senior Staffing Support Specialist manages the full staffing lifecycle, partnering with sales teams and customers to fulfill staffing opportunities and ensure smooth placement operations. The role focuses on candidate pre-screening, compliance documentation, ATS management, and maintaining strong client and consultant relationships. It combines operational coordination, customer interaction, and technical qualification support in a fast-paced staffing environment. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to ensure compliance and placement documentation accuracy, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (Job Diva is the ATS) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, the compensation structure may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs based on performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.