Service Desk Analyst l

🏢 Summary: Service Desk Analyst I role providing end-user technical support across client environments, including troubleshooting devices, managing user accounts, and supporting networking, VPN, and virtual desktop solutions. The position focuses on incident resolution, customer service, documentation, and adherence to security best practices in a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity management, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud, Networking, VirtualDesktop 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support commitment to maintaining the confidentiality, integrity, and availability of the systems managed. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. Benefits - Medical, dental, and vision coverage - 401(k) program - Paid time off - Floating holidays - Paid holidays - Opportunities for career growth and professional development

🏢 Summary: IT Support (L1/L2) role focused on providing technical support for internal and external users, managing tickets, diagnosing system issues, and supporting deployments of proprietary applications. The position includes user account administration, process automation within Service Desk, and participation in refining functional requirements. The role operates in an agile product environment with strong ownership and process improvement responsibility. 🗂️ Requirements: 1–3 years experience in IT Support or Helpdesk, Experience with ticketing systems, Ability to diagnose and resolve system issues, Knowledge of IT project structure and SDLC, Experience in user account administration, Experience in software installation, configuration, and migrations, Ability to create and maintain technical documentation 📃 Skills: Helpdesk, Asana, SDLC, Ticketing, Troubleshooting, Documentation, ZEME360, ZEME180, ZEME45, Automation 🏢 Description: Jesteśmy pierwszą w Europie firmą odpadową, której faktycznym kręgosłupem działalności są systemy informatyczne, narzędzia cyfrowe i bazy danych (liczą dziś > 10 mln rekordów). ZEME powstało z pasji do gospodarki odpadami oraz przekonania, że każdy odpad można zagospodarować mądrzej, a każdy proces - wykonać efektywniej. Dział Produktu cyfrowego ZEME potrzebuje w swoim składzie osoby która: weźmie odpowiedzialność za wsparcie techniczne użytkowników końcowych naszych rozwiązań (klienckich oraz wewnętrznych) na pierwszej/drugiej linii w samodzielny sposób nada powierzonym sprawom bieg i dopilnuje aby zrealizowały zakładane cele wykaże inicjatywę w obszarze organizowania realizowanych procesów i ich automatyzacji Twoja rola w ZEME: Bieżące wsparcie techniczne użytkowników końcowych (Helpdesk L1/L2) – zdalnie i on-site Rejestracja, klasyfikacja, priorytetyzacja i rozwiązywanie zgłoszeń w systemie ticketowym (Asana) Diagnozowanie zgłoszonych  problemów systemowych Pozyskiwanie informacji na temat potrzeb od Klientów (wewnętrznych i zewnętrznych) i rafinowanie ich do postaci wstępnych wymagań funkcjonalnych Administrowanie i konfigurowanie kont użytkowników (aplikacje ZEME360, ZEME180, ZEME45) Prowadzenie wdrożeń u użytkowników końcowych (instalacja, konfiguracja, migracje, szkolenia, wsparcie powdrożeniowe) Aktywne poszukiwanie i proponowanie rozwiązań (własna inicjacja projektowa) Wdrażanie usprawnień w procesach IT i automatyzacja pracy Service Desk Tworzenie/aktualizowanie dokumentacji technicznej, instruktażowej oraz rozwój bazy wiedzy Czego od Ciebie potrzebujemy: Min. 1–3 lata doświadczenia w IT Support / Helpdesk Doświadczenie w pracy z systemami ticketowymi Umiejętność analitycznego rozwiązywania problemów i ich priorytetyzacji Komunikatywność i umiejętność pracy z użytkownikiem końcowym Dobra organizacja pracy własnej, samodzielność, inicjatywa Wiedza z zakresu struktury projektu IT i  cyklu wytwarzania oprogramowania W roli IT SUPPORT-era w ZEME: Jesteś samodzielna/samodzielny: Dostając informację o bieżącym problemie lub potrzebie  użytkownika samodzielnie określisz i ustawisz w sekwencji niezbędne do podjęcia działania, zidentyfikujesz krytyczne dla sukcesu osoby i skutecznie zaangażujesz je w sprawę. Spostrzegasz i masz inicjatywę: Pozostajesz uważna/uważny na nowe okazje do usprawnień, łączysz kropki, wskazujesz na szanse i podejmujesz inicjatywę proponując i uzasadniając zmiany Wyciągasz wnioski: widzisz prawidłowości w realizowanych procesach, umiesz nazywać ryzyka a tem sam błąd starasz sie popełniać tylko raz. Cyklicznie, w usystematyzowany sposób dostarczasz informacji zwrotnej ze swojego "frontu" wskazując na realne potrzeby i rekomendujesz zmiany, tak w samym produkcie jak i procesie za który odpowiadasz. Masz wpływ: Uczestniczysz aktywnie w projektowaniu celów w powierzonych Ci obszarach. Umiesz argumentować za zmianą raz przyjętych założeń. Sam potrafisz poukładać procedurę tam, gdzie jej nie ma a jest Ci ona potrzebna. Lubisz technologię: przekładasz rozmowy z Klientem na konkretne rozwiązania, rozumiesz co jest w zasięgu następnego sprintu a co jest czystym science-fiction. Lubisz się z danymi: wiesz o co zapytać analityka aby dostać odpowiedź, która pomoże Ci w podjęciu właściwej decyzji czy doborze optymalne rozwiązania. To możemy Ci zaoferować: ramy Twojej pracy: praca w kilkunasto-osobowym zespole Produktu Cyfrowego,  efektywny  onboarding i niezbędne szkolenia,  kultura agile, system projektów wspierany softwarem, daily,  cykliczne 121, spotkanie zespołowe, jasno stawiane i regularnie rozliczane cele elastyczność miejsca pracy - mieszana formuła (biuro i home office) UoP lub  B2B - jak wolisz prywatną opiekę medyczną + możliwość preferencyjnego wykupu pakietu dla bliskich oraz kartę MultiSport dofinansowana przez ZEME nieformalna atmosfera i brak dress codu szczerość (u nas możesz liczyć na regularny feedback już na etapie rekrutacji) zaufanie (dajemy Ci dużo autonomii i elastyczności w planowaniu swoich zadań) oraz sprawczość i poczucie decyzyjności (każdy z zespołu może przedstawić swój pomysł i zawsze zostanie wysłuchany)

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: Engineering Manager role leading a client-facing team responsible for delivery and site operations of a financial services web platform, with a strong focus on AI-augmented workflows and engineering excellence. The position combines technical leadership, SRE practices, and modernization of development processes through automation and AI tooling. This is a hybrid role requiring collaboration with cross-functional teams and direct client engagement. 🗂️ Requirements: 3+ years of engineering management experience, Experience managing and mentoring software engineers, Proficiency in JavaScript/TypeScript, HTML/CSS, React, Node.js, Understanding of web application architecture (client-server, RESTful services, microservices), Experience with code reviews and testing strategies (unit, integration, end-to-end), Experience with Agile/Scrum methodologies, Familiarity with CI/CD pipelines and deployment tooling, Experience with AI-assisted development tools, Familiarity with agentic workflows or automation frameworks, Understanding of web analytics tools, Familiarity with SQL and NoSQL databases, Knowledge of WCAG accessibility standards, Familiarity with SOC2 processes and controls, Understanding of OWASP guidelines and data protection regulations 📃 Skills: JavaScript, TypeScript, HTML, CSS, React, Node.js, REST, Microservices, CI/CD, Harness, GitHub, GitHubActions, Copilot, Cursor, Claude, SQL, NoSQL, GoogleAnalytics, Mixpanel, WCAG, SOC2, OWASP, GDPR, CCPA, Agile, Scrum 🏢 Description: This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week. Red Ventures Growth and Transformation partners with financial institutions to build digital products, customer platforms, and marketing technology solutions that drive acquisition, deepening, and retention. Red Ventures is looking for a technically strong, growth-minded Engineering Manager to lead a client-facing engineering team within our Banking Client Services organization. You’ll own the engineering delivery and site operations for a financial services’ web presence, leading a small team today with a clear path to growth as the client partnership expands. What sets this role apart: you’ll operate at the intersection of client-facing engineering leadership and modern AI-augmented workflows. Our teams are actively integrating agentic tooling and automation into how we code, manage tickets, maintain compliance, and solve problems alongside our business and data science partners. We’re looking for someone who is energized by this shift and ready to lead a team through it. This role reports to the Director of Engineering and will serve as the technical lead on client engagements when needed, with the Director’s support. The ideal candidate has strong communication instincts and the desire to grow into an increasingly senior client-facing leadership role over time. Travel to partner locations is an expected component of this role to support relationship management and business objectives. Curious how Growth and Transformation fits into Red Ventures? Click here. What You’ll Do: Team & Client Leadership Lead a team of software engineers responsible for the engineering delivery and site operations of a financial services web platform. Serve as the technical lead on client calls and escalations, communicating complex technical topics clearly to both technical and non-technical stakeholders. Collaborate with designers, customer experience leads, business stakeholders, and leadership to deliver high-quality solutions that strengthen client trust. Position engineers for success through coaching, mentorship, regular feedback, and personal development planning. AI & Process Modernization Champion the adoption and effective use of agentic workflows and AI-assisted tooling for coding, ticket management, compliance, and engineering process improvement. Leverage internally-built automation and AI tooling to increase team efficiency, reduce manual toil, and improve delivery quality. Partner with business and data science teams to identify and implement AI-driven solutions to operational and client-facing problems. Stay current with emerging AI/ML tooling for software development (IDE integrations, CLI agents, code review automation) and evaluate their fit for the team. Site Operations & Engineering Excellence Drive SRE best practices: observability, incident response, reliability, and operational maturity for client-facing web properties. Improve engineering processes, CI/CD pipelines, code quality, and testing practices across the team. Demonstrate project and roadmap planning skills, balancing client commitments with operational health and team investment. What We’re Looking For: Leadership & Communication Experience managing and mentoring software engineers, including coaching, delivering feedback, and supporting career growth. Strong verbal and written communication skills with the ability to translate technical concepts for non-technical audiences, including client stakeholders. Skills in managing team dynamics, navigating conflict constructively, and building a collaborative, psychologically safe environment. Experience collaborating across functions: design, marketing, data science, and business partners to align on priorities and deliver outcomes. Comfort operating as a technical lead on client-facing calls and escalations with leadership support. 3+ years of engineering management experience Software Engineering Proficiency in web development languages and frameworks (e.g., JavaScript/TypeScript, HTML/CSS, React, Node.js). Understanding of web application architecture: client-server models, RESTful services, and microservices. Strong emphasis on code quality: code reviews, testing strategies (unit, integration, end-to-end), and engineering best practices. Experience with Agile/Scrum methodologies and managing delivery through sprints and iterative planning. Familiarity with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions). AI Fluency & Automation Mindset Demonstrated comfort with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude, or similar IDE/CLI integrations). Familiarity with agentic workflows or automation frameworks used to streamline engineering, compliance, or operational processes. A proactive mindset toward identifying opportunities to apply AI and automation to reduce toil and improve outcomes. Willingness to experiment, evaluate new tooling, and lead a team through adoption of emerging AI capabilities. Data, Accessibility & Security Understanding of web analytics tools (e.g., Google Analytics, Mixpanel) and the ability to use data to inform engineering decisions. Familiarity with databases (SQL and NoSQL) and their integration with web applications. Knowledge of WCAG accessibility standards and experience implementing accessibility testing practices. Familiarity with process and controls required in SOC2 operations. Demonstrated experience leading in SOC2 environments preferred. Understanding of web security principles (OWASP guidelines) and data handling regulations (e.g., GDPR, CCPA), particularly important in a financial services context. Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications. Total Cash Compensation Range Charlotte, NC Hybrid Compensation Range: $130,000 - $210,000 per year New York, NY Hybrid Compensation Range: $162,500- $262,500 per year Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. #LI-KS1 #LI-HYBRIDClick here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

🏢 Summary: Senior Technical Application Consultant role focused on delivering end-to-end technical application services, ensuring SLA compliance, and resolving complex service issues for financial clients. The position involves operating and supporting complex applications on Windows servers while driving service performance and continuous improvement. It requires close collaboration with clients and technical teams to maintain high-quality service delivery. 🗂️ Requirements: Experience operating complex applications on Windows servers, Ability to manage and meet SLAs, Experience resolving complex technical issues, Experience in service delivery and performance monitoring, Background in financial investment domain, Strong analytical skills in technical environments 📃 Skills: Windows, Servers, Applications, SLAs, Monitoring, Troubleshooting, Reporting, Finance, Analytics 🏢 Description: WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values – caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US We are looking for a Senior Technical Application Consultant, responsible for contributing to the effective delivery of high-quality services to clients, ensuring that all operational processes meet client expectations and organizational goals. This role is focused on service delivery efforts, addressing intricate problems, and maximizing efficiency. The Consultant collaborates with internal teams and clients to ensure that services are delivered efficiently and effectively, facilitating continuous improvement and maintaining high levels of client satisfaction. WHAT YOU WILL BE RESPONSIBLE FOR Acting, together with the team, as a cornerstone in delivering end‑to‑end technical application services aligned with SLAs and business goals Collaborate with clients and internal teams to define service delivery goals, ensuring alignment with business needs and best practices Monitor service delivery performance, analyze metrics, and take corrective actions to address performance gaps Contributing to the resolution of escalated issues, ensuring quick and effective resolution of complex service delivery issues Spotting continuous improvement initiatives, identifying opportunities to enhance efficiency, quality, and service outcomes Contributing to regular updates and reports on service delivery status, risks, and opportunities to clients and senior leadership Part of the client facing team, develop and maintain solid relationships with clients, ensuring their needs are met and expectations satisfied Collaborating with technical experts on complex problems, sharing best practices and enhancing the overall service delivery team WHAT WE VALUE Your effective communication, coordination, and interpersonal skills will help you lead all activities to success. As our preferred candidate, you will have: Practical knowledge of operating complex applications on Windows servers You enjoy working with complex technical problems in a challenging technical environment Experience within the financial investment world Good communication & organization skills You have well-developed analytical skills and are used to working in a structured way You are good at working on & prioritizing multiple tasks at the same time Knowledge or high interest in financial issues - theoretical as well as practical You are service-minded and have the ability to thrive in a time-sensitive setting, you enjoy as well working in a team BENEFITS Flexible working hours and hybrid model - 2 days in the office, 3 days remote Modern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations Base salary with annual bonus structure Holiday allowance upon a 2-week vacation Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy) Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available) Multisport card with 75% employer contribution Unum group life insurance (employee-paid upgrade available) Medicover travel insurance for private trips and global business travel insurance Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year) Copyrights program for certain roles Possibility to develop your career in an international environment Professional training and courses provided by SimCorp Polish language classes for foreign employees; German and English classes based on business needs Integration events, volunteering initiatives and employee-led clubs Compensation ranges are being disclosed at the initial stage of candidate engagement. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner, at " hanna.brzozka@simcorp.com " . If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 4,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

🏢 Summary: Senior HRIS Business Analyst responsible for partnering with HR and business leaders to optimize HR technology platforms, manage system enhancements, and deliver SDLC-driven projects that improve automation, reporting, and employee experience. The role focuses on UKG configuration, ATS optimization, cross-functional initiatives, and data-driven process improvement. It combines business analysis, QA/testing, change management, and HR systems support in a senior-level capacity. 🗂️ Requirements: Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field (or equivalent experience), Minimum 5+ years of business analysis experience, At least 2 years in a senior or lead analyst role, Hands-on experience with UKG (configuration, support, process optimization), Experience with Applicant Tracking Systems (e.g., Greenhouse), Experience leading cross-functional initiatives, Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Proficiency in Power BI or Tableau, Experience configuring enterprise applications, Strong analytical and problem-solving skills 📃 Skills: UKG, HRIS, ATS, Greenhouse, Excel, PowerBI, Tableau, WFM, SDLC, QA, Lean, SixSigma, Agile, HRMS 🏢 Description: Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience. Your Impact The essential functions of this position include the following but not limited to: SDLC Project Management – Have knowledge of the software development process from requirements through delivery to production. Work with implementation team to deliver to customer expectations. Thoroughly document and communicate all project risks to project team. Software Analysis – Define requirements and evaluate existing functionality details to understand current system and future needs. Recognize and recommend to the business areas where efficiencies can be gained by altering the process or automating the process. Software Review and Testing – Perform QA to ensure thorough unit/system testing before hand-off for acceptance testing. Includes development and execution of test plans/cases. Support – Support, maintain, and document software functionality. Documentation - Produce user/operational documentation for the system as well as release notes. Change Management – Ensure project compliance to ePlus Change Management process. Coordinate the resolution of software defects as part of the QA and Change Management process. Review and plan upcoming releases, communicate to the business. Communication – Ensure all stakeholders are communicated with in a timely and consistent manner. Elicit requirements from the business to use to produce the scope and requirements. Process Improvement - Evaluate and improve HR processes through automation, standardization, and system enhancements. Partnership - Partner with stakeholders to gather, document, and analyze business requirements. Qualifications Basic Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field or equivalent experience. Minimum of 5+ years of experience in business analysis, with at least 2 years in a senior or lead analyst role. Experience with UKG (Ultimate Kronos Group) – hands-on configuration, support, and process optimization across HRIS modules Applicant Tracking Systems (ATS) – experience supporting, configuring, or optimizing recruiting workflows with a modern ATS like Greenhouse or similar Led cross-functional initiatives with significant business impact. Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau. Proficient in configuring enterprise applications to meet business requirements, with the ability to tailor workflows, user interfaces, and business rules without compromising system integrity. Strong analytical and problem-solving skills, with a data-driven mindset and the ability to interpret complex information, identify root causes, and recommend effective solutions. Deep understanding of user experiences principles and a strong ability to translate customer needs into technical requirements and process enhancements. Skilled in identifying potential project and operational risks, evaluating their impact, and proactively recommending mitigation strategies. Preferred Skills: Experience driving process improvement using established methodologies (e.g., Lean Six Sigma, Agile). Experience with Workforce Management (WFM) systems, including scheduling, timekeeping, and labor optimization (preferably UKG Workforce Management). Experience working with Greenhouse Applicant Tracking System (ATS). Strong hands-on experience with UKG Workforce Management (WFM). Proven success supporting or leading HR technology initiatives and enhancements. Experience participating in one or more end-to-end HRMS implementations. Position Specifics The initial base salary range for this position is expected to be between $99,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-BM1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: Full-stack Software Engineer role focused on building and optimizing the end-to-end claiming journey in a travel tech platform, directly impacting submission rates, reliability, and user trust. The position involves owning frontend and backend features, experimentation, integrations, and production reliability within a modern tech stack. It offers high product impact, daily deployments, and collaboration across product, design, and data teams. 🗂️ Requirements: 4+ years building and owning client-facing production applications, Strong proficiency in TypeScript and React or Ruby on Rails or Node.js, Ability to work across frontend and backend (full-stack development), Experience with relational databases, preferably PostgreSQL, Experience with testing, deployment, and production monitoring, Ability to design, run, and analyze experiments in production environments, Fluency in written and spoken English 📃 Skills: TypeScript, React, Node.js, Ruby, Rails, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6, Vite, Turborepo, TanStack, Zod 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a product-minded Full-stack Software Engineer to join our Claiming Experience team, responsible for the journey that helps travellers start, complete, and submit their claims with confidence. It's one of the highest-leverage surfaces in the company. What happens here moves submission rates, traveller trust, and the cost and speed of everything that happens downstream - legal, documents, operations, comms. Small wins compound. The claiming journey is a real product problem that happens to span frontend, backend, experimentation, document and signature flows, legal requirements, partner integrations, and production reliability. You'll own meaningful parts of it end to end, working day to day with engineers, PMs, designers, data analysts, and QA. This is a hybrid role based in Kraków or Gdańsk. Salary: If you join us as a full-time employee: 14.000 - 20.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 - 25.000 PLN net + VAT on a B2B contract What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: : Node.js and Ruby on Rails Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) Databases: PostgreSQL Infrastructure:  AWS, Docker, Kubernetes, Terraform. Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you'll achieve: Build and evolve the core claiming flows, across frontend and backend, all the way to production. Work with Product, Design, and Data to spot friction, frame the problem, and ship measurable improvements. Design and run experiments that lift submission rates and reduce confusion and make it easier and safer for the whole team to do the same. Integrate the claiming flow with the systems around it: documents, comms, claim processing, partner APIs, internal tooling. Modernise the legacy parts of the journey so the team can move faster with less risk. Raise the bar on reliability and observability for these flows, so we catch and fix issues before they cost a traveller their claim. Hold the line on engineering quality through reviews, testing, and pragmatic technical decisions. Use AI-assisted workflows where they genuinely speed you up or improve the work. A year in, you'll have measurably improved how many eligible travellers complete their claims, made experimentation faster and safer, and simplified enough of the codebase that the team ships with more confidence than it does today. What sets you apart: 4+ years building and owning client-facing production apps where reliability, performance, and conversion actually matter. Strong in at least one of our core technologies: TypeScript/React, Ruby/Rails, Node.js and willing to work across the stack. A product instinct: you care whether the code solved the right problem, not just whether it shipped. Comfortable across the full lifecycle: framing, building, testing, deploying, monitoring, iterating with the testing discipline to back it. Solid with relational databases, ideally PostgreSQL. An ownership mindset: you go looking for the important problems instead of waiting for a perfect ticket. Clear communicator in English, written and spoken. Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a , also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Full-stack Software Engineer role focused on building and optimizing the end-to-end claiming journey in a travel tech platform, impacting submission rates, reliability, and user trust. The position involves working across frontend and backend, integrating with partner systems, and driving experimentation and production improvements. The offer includes a modern tech stack, daily deployments, and high ownership over core product flows. 🗂️ Requirements: 4+ years experience building and owning client-facing production applications, Strong proficiency in at least one: TypeScript/React, Ruby/Rails, or Node.js, Willingness to work across frontend and backend, Experience with relational databases, Ability to design, build, test, deploy, and monitor production systems, Experience with performance, reliability, and production monitoring, Professional English communication skills 📃 Skills: TypeScript, React, Node.js, Ruby, Rails, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, GitHubActions, CI/CD, Bruno, Playwright, k6, Vite, Turborepo, TanStack, Zod 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a product-minded Full-stack Software Engineer to join our Claiming Experience team, responsible for the journey that helps travellers start, complete, and submit their claims with confidence. It's one of the highest-leverage surfaces in the company. What happens here moves submission rates, traveller trust, and the cost and speed of everything that happens downstream - legal, documents, operations, comms. Small wins compound. The claiming journey is a real product problem that happens to span frontend, backend, experimentation, document and signature flows, legal requirements, partner integrations, and production reliability. You'll own meaningful parts of it end to end, working day to day with engineers, PMs, designers, data analysts, and QA. This is a hybrid role based in Kraków or Gdańsk. Salary: If you join us as a full-time employee: 14.000 - 20.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 - 25.000 PLN net + VAT on a B2B contract What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: : Node.js and Ruby on Rails Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) Databases: PostgreSQL Infrastructure:  AWS, Docker, Kubernetes, Terraform. Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you'll achieve: Build and evolve the core claiming flows, across frontend and backend, all the way to production. Work with Product, Design, and Data to spot friction, frame the problem, and ship measurable improvements. Design and run experiments that lift submission rates and reduce confusion and make it easier and safer for the whole team to do the same. Integrate the claiming flow with the systems around it: documents, comms, claim processing, partner APIs, internal tooling. Modernise the legacy parts of the journey so the team can move faster with less risk. Raise the bar on reliability and observability for these flows, so we catch and fix issues before they cost a traveller their claim. Hold the line on engineering quality through reviews, testing, and pragmatic technical decisions. Use AI-assisted workflows where they genuinely speed you up or improve the work. A year in, you'll have measurably improved how many eligible travellers complete their claims, made experimentation faster and safer, and simplified enough of the codebase that the team ships with more confidence than it does today. What sets you apart: 4+ years building and owning client-facing production apps where reliability, performance, and conversion actually matter. Strong in at least one of our core technologies: TypeScript/React, Ruby/Rails, Node.js and willing to work across the stack. A product instinct: you care whether the code solved the right problem, not just whether it shipped. Comfortable across the full lifecycle: framing, building, testing, deploying, monitoring, iterating with the testing discipline to back it. Solid with relational databases, ideally PostgreSQL. An ownership mindset: you go looking for the important problems instead of waiting for a perfect ticket. Clear communicator in English, written and spoken. Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a , also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Hybrid Software Engineer role focused on building and operating financial services web platforms using Next.js within high-availability, multi-cloud Kubernetes environments. The position emphasizes AI-assisted development, automation, and agentic workflows to enhance engineering delivery and operational excellence. Engineers collaborate cross-functionally while contributing to SRE practices and cloud-native infrastructure. 🗂️ Requirements: 3–5 years of software engineering experience, Proficiency in JavaScript and TypeScript, Strong experience with React and Node.js, Hands-on experience with Next.js, Production experience with Kubernetes, Experience with multi-cloud environments (AWS, GCP, or Azure), Understanding of RESTful APIs and microservices architecture, Experience with server-side rendering, Experience with testing (unit, integration, end-to-end), Experience with CI/CD pipelines, Experience building automation or internal tooling, Proficiency with AI-assisted development tools, Ability to work hybrid in Charlotte, NC or New York, NY, Authorization to work in the U.S. without visa sponsorship 📃 Skills: JavaScript, TypeScript, React, Node.js, Next.js, Kubernetes, AWS, GCP, Azure, REST, Microservices, CI/CD, Harness, GitHubActions, GitHubCopilot, Cursor, Claude, SQL, NoSQL, GoogleAnalytics, Mixpanel 🏢 Description: This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week. Red Ventures is looking for a Software Engineer to join our Banking Client Services organization. You’ll build and operate financial services web platforms for our banking partners using Next.js, hosted in high-availability multi-cloud Kubernetes environments. You’ll do it within a team that treats AI and automation as fundamental to how modern software gets built. Our engineering group is AI-forward. We’ve integrated agentic workflows and automation into coding, ticket management, compliance, and cross-functional problem-solving and we expect every engineer to actively contribute to that momentum. You’ll use AI-assisted tools daily, build automation that makes the team faster, and partner with business and data science teams to apply AI to real problems. This is an IC engineering role reporting to an Engineering Manager with a clear path for growth as our client partnerships expand. Curious how Growth and Transformation fits into Red Ventures? Click here. What You’ll Do: Engineering Delivery Build and maintain financial services web platforms using Next.js (React, TypeScript) with a focus on performance, reliability, and partner-grade quality. Deploy and operate applications in high-availability, multi-cloud Kubernetes environments, contributing to infrastructure-as-code, CI/CD pipelines, and deployment automation. Contribute to SRE practices: observability, alerting, incident response, and operational maturity for client-facing web properties. Write well-tested, reviewable code and actively participate in code reviews, advocating for quality across the team. Collaborate with designers, business stakeholders, and data science partners to deliver solutions that strengthen client trust. AI & Automation Build and maintain agentic workflows and automation that improve engineering delivery, spanning coding assistance, ticket management, compliance processes, and operational tasks. Use AI-assisted development tools (IDE integrations, CLI agents, code review automation) as a core part of your daily workflow to accelerate output and improve quality. Partner with business and data science teams to identify automation opportunities and build AI-driven solutions to operational and client-facing problems. Evaluate emerging AI/ML tooling for software development and recommend adoption where it reduces toil or improves outcomes. Develop internal tooling and developer experience improvements that help engineers across teams move faster. What We’re Looking For: Software Engineering (3–5 Years Experience) Strong proficiency in JavaScript/TypeScript, React, and Node.js. Hands-on experience with Next.js is strongly preferred. Experience deploying and operating applications on Kubernetes in production environments. Familiarity with multi-cloud architectures (AWS, GCP, or Azure) is a plus. Solid understanding of web application architecture: client-server models, RESTful APIs, microservices, and server-side rendering. Demonstrated emphasis on code quality: testing strategies (unit, integration, end-to-end), code review practices, and engineering best practices. Experience with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions). Familiarity with Agile/Scrum methodologies and iterative delivery within sprint-based workflows. AI Fluency & Automation Demonstrated experience building automation, internal tooling, or agentic workflows. Proficiency with AI-assisted development tools such as GitHub Copilot, Cursor, Claude Code, or similar IDE and CLI integrations. A builder’s mindset: you actively look for opportunities to automate repetitive work, streamline processes, and apply AI to engineering problems. Willingness to experiment with emerging AI capabilities and drive adoption through working examples and documentation. Collaboration & Communication Clear written and verbal communication skills. Ability to explain technical decisions to peers and cross-functional partners. Comfort working across functions, you’ll collaborate regularly with data science, business, and design teams. A collaborative, team-first approach. You contribute to a psychologically safe environment and share knowledge freely. Nice to Have: Familiarity with web analytics tools (e.g., Google Analytics, Mixpanel) and using data to inform engineering decisions. Experience with databases (SQL and/or NoSQL) and their integration with web applications. Understanding of container orchestration and cloud-native tooling beyond Kubernetes basics. Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications. Total Cash Compensation Range: Charlotte, NC Hybrid Compensation Range: $80,000 – $140,000 per year New York, NY Hybrid Compensation Range: $100,000 – $175,000 Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. #LI-KS1 #LI-HYBRIDClick here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

🏢 Summary: Senior QA Engineer role focused on owning and evolving test automation and quality strategy for critical Claiming Experience flows (Documents and Communication). The position emphasizes automation, AI-assisted testing, observability, and close collaboration with developers to ensure fast, reliable daily deployments. The engineer will design robust automated tests, integrate them into CI/CD, and improve quality culture and feedback loops. 🗂️ Requirements: Strong experience in QA Automation or similar senior-level role, Hands-on experience with Playwright, Experience in API testing, Experience integrating automated tests into CI/CD pipelines, Practical use of AI tools for testing and debugging, Understanding of end-to-end testing practices, Ability to design and maintain automated test frameworks, Experience with observability and monitoring tools, Good command of English 📃 Skills: Playwright, Postman, Bruno, CI/CD, GitHub, Typescript, Ruby, Sentry, Grafana, Kibana, APIs, AI, Testing, Automation 🏢 Description: AirHelp is a global tech company specializing in air travel protection, having helped millions of travellers claim compensation for disrupted flights. Beyond compensation claims, AirHelp also offers a growing portfolio of travel protection products and services designed to support travellers throughout their journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process. We are looking for a Senior QA Engineer to join our team, responsible for core Claiming Experience (Documents and Communication) domains at AirHelp. While this role includes exploratory testing, it moves beyond traditional manual QA, focusing heavily on automation and quality strategy. You will help evolve how quality is built, tested, observed, and owned. Working closely with developers, product managers, and stakeholders, you will improve confidence in daily deployments through automated and exploratory testing, modern observability practices, and AI-assisted workflows, while helping shape a pragmatic quality strategy for complex document and communication flows across our range of products. You will be collaborating closely with a team of 6 developers, with a tech stack that includes Typescript and Ruby. This is a hybrid role based in Kraków, Gdańsk or Warsaw. Salary: - If you join us as a contractor (for specific projects): 19,000 - 25,000 PLN net + VAT on B2B contract - If you join us as a full-time employee: 16,500 - 22,500 PLN gross/month What you’ll drive Own and evolve the test automation strategy for critical Claiming Experience flows around Documents and Communication. Design, build, and maintain reliable automated tests using tools such as Playwright, Postman/Bruno, and CI/CD pipelines. Help shorten feedback loops by improving how quickly developers can validate changes before and after deployment. Enable developers to take greater ownership of quality by introducing practical testing patterns, pairing on test design, and sharing best practices. Use AI-assisted testing, AI agents, prompt-driven workflows, and automated investigation techniques to improve test generation, debugging, and regression analysis. Improve quality observability by helping the team understand where failures happen, how often they happen, and what signals should trigger deeper investigation. Collaborate with developers, product managers, and stakeholders to identify risk areas early and define the right level of testing for each product change. What you’ll deliver in your first 12 months Improve confidence in daily deployments by strengthening automated coverage for the most critical document and communication flows. Shorten regression verification time by introducing faster, more reliable, and better-targeted automated test suites. Build a pragmatic testing strategy for AI-assisted and AI-powered workflows, including how we validate AI outputs, investigate failures, and prevent regressions. Reduce dependency on manual verification by moving recurring checks into automated or semi-automated workflows. Improve investigation speed for test failures and production issues by using tools such as Playwright traces, CI/CD insights, logs, Sentry, Grafana, Kibana, and AI-assisted analysis. Help shape a quality culture where testing is treated as an engineering responsibility, not a separate phase or isolated QA function. What sets you apart Strong experience as a QA Engineer, QA Automation Engineer, Developer in Test, or similar role, ideally in a senior capacity. Hands-on experience with Playwright and strong understanding of modern end-to-end testing and development practices. Experience testing APIs using tools such as Postman, Bruno, or similar. Practical experience integrating automated tests into GitHub Actions or similar CI/CD pipelines. Strong interest and some experience in using AI tooling to improve testing, debugging, test generation, and investigation workflows. Good understanding of how to work with developers so that quality becomes a shared team responsibility. Ability to balance automation, exploratory testing, risk analysis, and delivery speed. Experience with tools such as Sentry, Grafana, Kibana, or performance testing tools would be a plus. Strong ownership, clear communication, and ability to influence senior engineers without relying on formal authority. Good command of English, both written and spoken. Why AirHelp: Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. About AirHelp At AirHelp , we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+ . With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA . And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace , also for LGBTQ+, women and young professionals. We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!