Customer Operations Specialist

🏢 Summary: Sales Planning Manager role focused on forecasting, demand planning, trade investment optimization, and inventory management for the Eastern grocery region. The position partners cross-functionally with Sales, Finance, Supply Chain, Brand, and IT to drive data-driven commercial planning and operational efficiency in a fast-paced CPG environment. Hybrid onsite role in Walnut Creek, CA with leadership responsibilities and strategic planning ownership. 🗂️ Requirements: Bachelor's degree, 5+ years of experience in Sales Planning, Demand Planning, or Commercial Analytics, Experience in CPG or Food & Beverage industry, Experience managing annual planning and forecasting cycles, Cross-functional collaboration with Sales, Finance, Supply Chain, and IT, Proficiency with trade promotion management systems, Intermediate Excel or BI tools skills, Ability to manage forecasting and demand planning processes 📃 Skills: Excel, SAP, Exceedra, Confido, BI, ERP, TPM, Forecasting, Analytics, DemandPlanning, SupplyChain 🏢 Description: BUILT ON FLAVOR. FUELED BY PEOPLE. What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there's also plenty of hard work. Because we don't just like flavor, we're obsessed with it. With over 100 products sold nationwide, we're now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable. As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you're looking for a place where you can see the real impact of your work, this is it. Every day, you'll be part of a journey to add flavor to millions of meals and lives. About the Role: The Manager, Sales Planning – East serves as a key commercial leader responsible for driving the integration of sales, demand, and inventory planning across the organization, focusing on the Eastern Region of Grocery. This role is part of a high-performing team that partners cross-functionally with Sales, Brand, Finance, and Operations to deliver accurate forecasts, optimize trade investment, and improve customer inventory health. The Manager ensures that commercial plans are data-driven, strategically aligned, and executed to support sustainable growth and operational efficiency. Key Responsibilities Include: Strategic Sales Planning Leadership - Lead the development of sales and demand plans, aligning volume, revenue, and trade investment targets with company strategy. - Drive the end-to-end planning calendar, ensuring alignment and timely input from cross-functional partners including brand, sales, planning, and finance. - Challenge assumptions and elevate the analytical rigor of commercial plans through data-driven insights and scenario modeling. Team Development - Build team capabilities in forecasting, analytics, and cross-functional communication. - Create a collaborative and performance-driven environment that emphasizes continuous improvement and proactive problem-solving. Forecasting & Demand Planning - Own divisional monthly sales forecast accuracy and integration into the Demand Planning process. - Manage cross-functional forecasting reviews, ensuring timely updates reflecting current market dynamics, customer performance, and promotional shifts. - Partner with Finance to ensure forecast alignment with financial targets and strategic objectives for revenues, trade spend, and total promotional spend. Trade & Promotional Effectiveness - Oversee post-event analysis and ROI evaluation for trade and promotional spend. - Identify opportunities to improve trade and total investment spend efficiency and recommend reallocation strategies. - Support Trade Finance teams with integration of sales plans, trade planners, and trade promotional tools during annual promotional planning. Customer Inventory & Supply Optimization - Monitor customer-level inventory performance, driving proactive actions to prevent out-of-stocks or overstocks. - Develop and maintain real-time dashboards and visibility tools for internal and external stakeholders. - Partner with Supply Chain to ensure sales and operations alignment, supporting service level and inventory health goals. - Anticipate inventory requirements for new items based on historical sales performance, promotion analysis, and customer loading needs. Process & Infrastructure Enhancement - Design and implement scalable processes, tools, and templates for sales planning, forecasting, and performance tracking. - Partner with IT and Data teams to enhance system capabilities such as TPM, ERP, and BI tools. - Standardize reporting and establish KPIs to measure and improve commercial planning effectiveness. Executive Communication & Strategic Partnership - Serve as a liaison between Sales and cross-functional leadership, ensuring commercial plans are cohesive and actionable. - Provide leadership with data-driven insights into sales execution, trade effectiveness, and forecast risk. - Partner in executive-level presentations and represent the Sales Planning function in strategic business reviews. What You Bring To The Table: Education & Experience - Bachelor's Degree required; MBA or related advanced degree preferred. - 5+ years of progressive experience in Sales Planning, Demand Planning, or Commercial Analytics, preferably within CPG or Food & Beverage. - Experience with major grocery retailers is a plus. - Proven experience managing complex annual planning and forecasting cycles. - Strong business acumen with experience collaborating across Sales, Finance, Supply Chain, and IT. - Proficiency with trade promotion management systems such as Exceedra or Confido and intermediate Excel or BI tools skills; SAP Business One knowledge is a plus. Leadership Characteristics - Strategic Operator: Thinks broadly and anticipates the commercial and operational impact of planning decisions. - Analytical Innovator: Uses data and insights to influence strategic direction and improve business performance. - Collaborative Partner: Excels at cross-functional communication and alignment in a fast-paced, high-growth environment. - Change Agent: Continuously improves systems, processes, and behaviors to drive better outcomes. Location and Travel: The position follows a hybrid work structure with 4 days in the office weekly and flexibility on Fridays. Pay Transparency: The expected starting salary range for this role is $135,000-$155,000 per year. SEASONED FOR SUCCESS: - No two days are the same. - Team members are encouraged to make decisions quickly in ambiguous situations. - The company values smart risk-taking, continuous learning, and entrepreneurial thinking. - Employees are expected to work hard to achieve exceptional outcomes. BENEFITS THAT BRING MORE TO THE TABLE: - Paid time off - 401k - Bonus and incentive eligibility - Equity grants - Competitive health benefits - Family-friendly benefits including parental leave OUR RECIPE FOR BALANCE: The company supports collaboration, flexibility, and work-life balance through a hybrid work environment. WHERE EVERY INGREDIENT MATTERS: Equal opportunity employer statement.

🏢 Summary: Manager, Sales Planning – West role focused on driving sales forecasting, demand planning, trade investment optimization, and inventory alignment for the Western Grocery region. The position partners cross-functionally with Sales, Finance, Supply Chain, Brand, and IT to improve commercial planning effectiveness and operational efficiency in a high-growth CPG environment. Hybrid onsite role in Walnut Creek, CA with leadership responsibilities in analytics, forecasting, and process improvement. 🗂️ Requirements: Bachelor's Degree, 5+ years experience in Sales Planning, Demand Planning, or Commercial Analytics, Experience in CPG or Food & Beverage industry, Experience managing annual planning and forecasting cycles, Collaboration experience across Sales, Finance, Supply Chain, and IT, Proficiency with trade promotion management systems, Intermediate Excel or BI tools skills, Ability to work onsite in Walnut Creek, CA with hybrid schedule 📃 Skills: Excel, SAP, Exceedra, Confido, ERP, TPM, BI, Forecasting, Analytics, Planning, KPI, Dashboarding 🏢 Description: BUILT ON FLAVOR. FUELED BY PEOPLE. What's it like to work here? There's a lot of snacking and geeking out over what everyone cooked over the weekend, along with plenty of hard work. With over 100 products sold nationwide, the company is a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. About the Role: The Manager, Sales Planning – West serves as a key commercial leader responsible for driving the integration of sales, demand, and inventory planning across the organization, focusing on the Western Region of Grocery. This role partners cross-functionally with Sales, Brand, Finance, and Operations to deliver accurate forecasts, optimize trade investment, and improve customer inventory health. The Manager ensures that commercial plans are data-driven, strategically aligned, and executed to support sustainable growth and operational efficiency. Key Responsibilities Include: Strategic Sales Planning Leadership - Lead the development of sales and demand plans, aligning volume, revenue, and trade investment targets with company strategy. - Drive the end-to-end planning calendar, ensuring alignment and timely input from cross-functional partners including brand, sales, planning, and finance. - Challenge assumptions and elevate the analytical rigor of commercial plans through data-driven insights and scenario modeling. Team Development - Build team capabilities in forecasting, analytics, and cross-functional communication. - Create a collaborative and performance-driven environment that emphasizes continuous improvement and proactive problem-solving. Forecasting & Demand Planning - Own divisional monthly sales forecast accuracy and integration into the Demand Planning process. - Manage cross-functional forecasting reviews, ensuring timely updates reflecting current market dynamics, customer performance, and promotional shifts. - Partner with Finance to ensure forecast alignment with financial targets and strategic objectives for revenues, trade spend, and total promotional spend. Trade & Promotional Effectiveness - Oversee post-event analysis and ROI evaluation for trade and promotional spend. - Identify opportunities to improve trade and total investment spend efficiency and recommend reallocation strategies. - Support Trade Finance teams with integration of sales plans, trade planners, and trade promotional tools during annual promotional planning. Customer Inventory & Supply Optimization - Monitor customer-level inventory performance, driving proactive actions to prevent out-of-stocks or overstocks. - Develop and maintain real-time dashboards and visibility tools for internal and external stakeholders. - Partner with Supply Chain to ensure sales and operations alignment, supporting service level and inventory health goals. - Anticipate inventory requirements for new items based on historical sales performance, promotion analysis, and customer loading needs. Process & Infrastructure Enhancement - Design and implement scalable processes, tools, and templates for sales planning, forecasting, and performance tracking. - Partner with IT and Data teams to enhance system capabilities such as TPM, ERP, and BI tools. - Standardize reporting and establish KPIs to improve commercial planning effectiveness. Executive Communication & Strategic Partnership - Serve as a liaison between Sales and cross-functional leadership, ensuring commercial plans are cohesive and actionable. - Provide leadership with data-driven insights into sales execution, trade effectiveness, and forecast risk. - Partner in executive-level presentations and represent the Sales Planning function in strategic business reviews. What You Bring To The Table: Education & Experience - Bachelor's Degree required; MBA or related advanced degree preferred. - 5+ years of progressive experience in Sales Planning, Demand Planning, or Commercial Analytics, preferably within CPG or Food & Beverage. - Experience with major grocery retailers is a plus. - Proven experience managing complex annual planning and forecasting cycles. - Strong business acumen with experience collaborating across Sales, Finance, Supply Chain, and IT. - Proficiency with trade promotion management systems (Exceedra, Confido, or similar) and intermediate Excel or BI tools; SAP Business One knowledge is a plus. Leadership Characteristics - Strategic Operator with strong commercial and operational awareness. - Analytical Innovator who uses data and insights to improve business performance. - Collaborative Partner skilled in cross-functional communication. - Change Agent focused on improving systems, processes, and outcomes. Location and Travel: The position is based onsite in Walnut Creek, CA with a hybrid work structure of 4 days in the office weekly and flexible Fridays. Pay Transparency: The expected starting salary range for this role is $135,000-$155,000 per year. Benefits: - Paid time off - 401k - Bonus and incentive eligibility - Equity grants - Competitive health benefits - Family-friendly benefits including parental leave Work Environment: - Fast-paced and collaborative culture - Emphasis on smart risk-taking and continuous improvement - Flexible work arrangements supporting work-life balance Equal Opportunity: All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

🏢 Summary: Operations Assistant I role supporting brokerage operations through administrative tasks, client account servicing, onboarding, account maintenance, and operational support in a financial services environment. The position focuses on maintaining data accuracy, processing transactions, supporting internal teams and clients, and developing foundational brokerage operations skills. 🗂️ Requirements: High School diploma, 1-2 years office experience, Financial services industry experience preferred, Customer service office environment experience, MS Word proficiency, Excel proficiency, Outlook proficiency, Ability to prioritize in fast-paced environment, Attention to detail, Strong verbal communication skills, Strong written communication skills 📃 Skills: Junxure, Laserfiche, Aspen, Word, Excel, Outlook, CRM 🏢 Description: Why Work at Mercer Advisors? For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. Job Summary: The primary focus of an Operations Assistant I is to provide administrative and operational support to the brokerage operations team in servicing client accounts and fulfilling operational requests. This role is responsible for executing routine tasks with accuracy and timeliness while learning brokerage processes, systems, and compliance requirements. As an Operations Assistant, you will contribute to the efficiency and effectiveness of MA Brokerage Solutions by supporting day-to-day operations and ensuring a high level of service for internal partners and clients. You will work in a collaborative, team-oriented environment and develop foundational skills necessary for progression within brokerage operations. Responsibilities: - Provide day-to-day operational and administrative support - Process routine transactions such as account updates and maintenance - Complete paperwork for client onboarding - Maintain data integrity across systems (Junxure, Laserfiche, Aspen) - Assist with onboarding and account setup - Support account transfers and lifecycle events - Respond to internal requests and escalate complex issues - Partner with team members to complete requests - Follow established workflows and procedures - Field inbound client calls - Provide front desk coverage - Assist with general administrative tasks - Participate in training and development - Other duties as needed Requirements: Education: - High School diploma with a bachelor's degree preferred Experience: - 1-2 years office experience desired - Financial services industry preferred - Prior experience working in an office environment with a customer service focus helpful Job Skills: - Ability to prioritize in a fast-paced environment while maintaining client focus and demonstrating attention to detail - Enjoy collaborating and building positive relationships internally with co-workers and externally with clients and business vendors - Excellent verbal and written communications skills - Strong MS Word, Excel, and Outlook skills required; prior use of CRM system (Junxure) a plus - Strong desire for continuous self-learning and professional growth Competencies: INTERPERSONAL EFFECTIVENESS - Teamwork & Collaboration - Work Environment - Balancing Priorities - Trustworthiness - Professional Presence - Communications LEADERSHIP - Vision & Values - Talent Development - Innovative & Change Management - Firm-building - Driving Results Work Schedule: Monday through Friday, 8:00AM – 5:00PM. Working Conditions: Professional office environment, daytime hours, working inside, standing, and sitting, assigned to a workstation, no heavy lifting over 10 lbs. Base Pay Range: $23—$24 USD Benefits: - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance - Cigna medical plans including High Deductible Health Plans and Traditional Co-Pay medical plan - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions - Two comprehensive Dental Plans - Vision Insurance Plan - Dependent Care Savings Account - 14 Company Paid Holidays including a full week off at Thanksgiving - Generous paid time off program for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Adoption Assistance Reimbursement Program - Company Paid Concierge Services - 401(k) Retirement Plan with Traditional and Roth plans - Pet Insurance - Personalized financial planning and guidance at preferred employee pricing Mercer Advisors is an equal opportunity employer and participates in E-Verify.

🏢 Summary: Field-based B2B sales and account management role focused on generating new business, managing merchant relationships, and supporting payment processing clients in English- and Korean-speaking markets. The position includes prospecting, retention activities, equipment setup, and client support while working toward sales and portfolio goals. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: 2+ years of experience in outside sales, customer support, account management, or customer-facing roles, Full professional fluency in English, Full professional fluency in Korean, Ability to perform field-based B2B prospecting and account management, Access to wired internet connection, Minimum 25 Mbps download speed, Minimum 20 Mbps upload speed 📃 Skills: B2B, Sales, Prospecting, AccountManagement, KYC, CustomerSupport, Payments, MerchantServices, Networking, CRM 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: - New Business: Generate 4 to 6 new business opportunities per month upon full ramp. - Daily Activity: Maintain a disciplined field presence with 30+ business stops and 5 proactive account health check-ins daily. - Retention: Minimizing portfolio churn by proactively executing 5 daily "Know Your Customer" (KYC) check-ins to triage technical or operational issues before they escalate. Core Responsibilities Sales: - Identify, prospect, and set appointments, and run the Gravity sales process with new prospects through fast-paced B2B prospecting primarily in the field and occasionally on the phone (targeting both English-speaking and Korean-speaking business sectors). - Facilitate an education-based, transparent decision-making process with potential clients. - Meet or exceed individual and team sales targets. - Increase the number of active merchants and strengthen our overall ability to serve local businesses. Account Management: - Manage a portfolio of merchant accounts by prioritizing and building deep relationship trust. - Through proactive outreach, positively impact retention, generate community referrals, and create opportunities for additional revenue. - Effectively triage with other internal departments when clients experience terminal difficulties or operational issues. - Perform rate reviews, financial evaluations, and contract renewals. - Reach out to inactive merchant accounts to restore partnerships. - Participate in weekly strategy meetings, hurdles reviews, and mock role-plays to develop the team's skill sets. - Facilitate account maintenance in person, virtually, or over the phone as needed. - Install payment processing equipment and assist with specialized language configurations or training (1-2 hours per setup). - Visit partnered local bank branches weekly to capture community referrals. Preferred Skills - Experience: 2+ years of experience in outside sales, customer support, account management, or a customer-facing role. This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together. Additional Requirements - Bilingual Requirement: Must have full professional fluency in both English AND Korean to seamlessly support our diverse client portfolios and internal teams. - Must have access to a wired internet connection and access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000 - $85,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

🏢 Summary: Senior product leadership role focused on building new 0→1 partner-driven products and experiences from concept to launch in a high-autonomy environment. The position owns vision, strategy, and execution while collaborating with engineering and partners to deliver scalable, high-impact solutions. This role emphasizes rapid iteration, technical fluency, and shaping a growing partner ecosystem. 🗂️ Requirements: 8+ years of product management experience, Experience with B2B products or partner integrations, Proven 0→1 product development experience, Track record of launching products from MVP to market, Ability to work in high-autonomy, ambiguous environments, Strong technical fluency with system design understanding, Experience collaborating closely with engineering teams, Experience defining product roadmaps based on market and customer insights 📃 Skills: ProductManagement, B2B, APIs, Integrations, SystemDesign, Roadmapping, MVP, DataAnalysis 🏢 Description: At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!We have an opening for a senior product leader who loves building new things and thrives in ambiguity. You’ll create experiences with partner companies that deliver real, outsized value to customers—things that could never exist alone. This is a 0→1 role: you’ll own the vision, strategy, and execution, moving fast, iterating constantly, and shaping the future of our partner ecosystem. What You’ll Do: Lead the creation of new partner-driven products and experiences from concept to launch. Collaborate deeply with engineering, design, and partners to turn bold ideas into scalable solutions. Spot market opportunities, uncover customer pain points, and define high-impact product roadmaps. Test, learn, and pivot quickly—combining data, insight, and intuition to drive results. Influence internal and external stakeholders, aligning teams around strategy and execution. Mentor others, shaping product thinking and partner-focused innovation across the organization. Who You Are: 8+ years of product management experience with B2B, partner integrations, or co-created products is required to thrive in this role. Show success in leading 0→1 product development, taking ideas from ambiguous problem spaces through validation, MVP, and successful launch. Proven track record of shipping impactful products in high-autonomy, ambiguous environments. Strong technical fluency—you can meaningfully engage with engineers and system design. Deep market and customer insight—know how to turn opportunity into value. Comfortable structuring chaos and making decisions with imperfect information. Customer-obsessed mindset—focused on creating experiences that delight and surprise. A builder mentality—you act fast, iterate relentlessly, and take ownership of outcomes. Why You’ll Love It: Full ownership: define the vision, strategy, and execution of transformative partner experiences. Co-create with other companies to unlock value that no one could achieve alone. Drive impact at scale—your work will shape how customers experience our ecosystem. Operate at the cutting edge of product innovation in a high-growth, collaborative startup environment. #LI-Remote #LI-HK1The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$155,000—$194,000 USDWhy You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

🏢 Summary: Product Manager role on the Growth team focused on optimizing and scaling the insurance sign-up and purchase funnel. The position involves owning funnel improvements, launching features, driving A/B tests, and partnering closely with engineering across time zones. It offers high ownership, fast product cycles, and direct exposure to growth leadership. 🗂️ Requirements: 2+ years in management consulting, product management, or product/business operations, Experience owning ambiguous projects and delivering clear outputs, Experience with funnel analysis and A/B test interpretation, Ability to synthesize structured and unstructured data into actionable insights, Strong written and verbal communication skills, Willingness to maintain daily overlap with China business hours 📃 Skills: ABtesting, FunnelAnalysis, Analytics, DataAnalysis, Experimentation, ProductManagement 🏢 Description: Why we’re hiring this role Car insurance is the core product, and the Growth team owns the entire sign-up and purchase funnel, from first user discovery to completed insurance policy purchase. As customer volume grows, the number of insurance carriers expands, and additional products are introduced, product complexity continues to increase. We are hiring a Product Manager to learn the product from the ground up and take increasing ownership of funnel improvements and feature launches. Why You Will (Or Won't) Like Working Here Direct exposure: You will report directly to the VP of Growth with visibility to the c-suite team. Overseas engineering team: The engineering team is largely based in China. You will need to maintain 3–4 hours of daily overlap with China business hours. Small team: The growth team has 3 PMs (including this hire) with a large scope of ownership. Fast shipping culture: Weekly sprints with product launches typically within 1–2 months. What You'll Own Phase 1: - Conduct structured product walkthroughs to map user journeys and identify friction points - Own user feedback monitoring by synthesizing app reviews, support tickets, and research into actionable insights - Drive bug triage and resolution with Engineering to ensure quality issues are prioritized and closed Phase 2: - Own end-to-end delivery of product initiatives such as landing pages and compliance-driven features - Contribute to A/B test design, funnel analysis, and experiment interpretation - Expand ownership into more complex funnel improvements over time Who You Are - Structured problem solver comfortable breaking ambiguous problems into clear hypotheses - Diligent with strong follow-through - Curious about customer psychology and user behavior - Strong communicator across engineering, design, analytics, and marketing teams What You'll Bring - 2+ years of experience in management consulting, product management, or product/business operations - Track record of independently owning ambiguous work and delivering clear outputs - Comfort with funnel analysis, A/B test interpretation, or structured data work - Strong written and verbal communication skills - Willingness to maintain regular daily overlap with China business hours Compensation and Benefits The successful candidate’s starting pay will fall within the listed pay range, determined based on job-related factors such as skills, experience, qualifications, work location, and market conditions. Compensation may include base salary and equity grants. Benefits include health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and other comprehensive employee benefits. Part-time, contract, or freelance roles may not be eligible for certain benefits.

🏢 Summary: Account Manager role supporting high-volume content production by managing briefs, tracking projects, and coordinating cross-location teams using workflow systems. The position focuses on stakeholder communication, SLA delivery, and optimizing creative production workflows, including AI-assisted tools. Remote role collaborating closely with integrated project managers and marketing stakeholders. 🗂️ Requirements: Experience in account management, client services, or project management in creative/marketing/content production, Proficiency with project management or workflow systems (OMG, Workfront, Asana or similar), Strong organizational skills managing multiple concurrent workstreams, Experience with creative production workflows (briefing, resourcing, review, delivery), Ability to manage stakeholders and communicate with marketing managers and directors, Experience coordinating cross-location or remote teams, Ability to track scope changes, resourcing risks, and version control, Willingness to develop proficiency with Pencil and OMG AI features 📃 Skills: OMG, Workfront, Asana, Pencil, AI, ProjectManagement, WorkflowSystems, ContentProduction 🏢 Description: Role: Account Manager The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs. What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly and proactively - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director - Contribute to the studio's culture by staying engaged with university brands, programs, and priorities What you need to be great in this role: - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment - Strong organizational skills and the ability to manage multiple concurrent workstreams - Clear written and verbal communication skills with direct client interaction at marketing manager and director level - Proactive, solutions-focused working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - Understanding of creative production workflows in a multi-channel content environment - Comfort working across a multi-location team and collaborating remotely - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG's AI-assist features - Ability to break down complex multi-brief workloads into clear, manageable priorities Compensation: - Base salary range: $97,750.00 to $109,250.00 USD, depending on experience and qualifications

🏢 Summary: The Account Manager oversees day-to-day relationships between marketing teams and the studio, managing briefs from intake to delivery within a high-volume content production environment. The role focuses on project tracking, stakeholder communication, workflow management in OMG, and cross-location coordination with Integrated Project Managers. This position supports seamless execution, proactive issue resolution, and efficient creative production operations. 🗂️ Requirements: Experience in account management, client services, or project management in marketing or creative environments, Experience managing multiple concurrent projects, Proficiency with project management or workflow systems (OMG, Workfront, Asana, or similar), Understanding of creative production workflows, Strong written and verbal communication skills, Experience collaborating with cross-location or remote teams, Ability to manage briefs, track scope changes, and maintain version control, Willingness to develop proficiency with Pencil and AI-assisted workflow tools 📃 Skills: OMG, Workfront, Asana, Pencil, AI, Workflow, ProjectManagement, ContentProduction, Reporting, VersionControl 🏢 Description: Role: Account Manager The Account Manager manages the day-to-day relationship between marketing teams and the studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN (Remote), you will be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client’s organization. Working at the heart of a brand means integrating across the client’s business and evolving needs. What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director - Contribute to the studio culture and engage with university brands, programs, and priorities What you need to be great in this role: - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment - Strong organizational skills and the ability to manage multiple concurrent workstreams - Clear, confident written and verbal communication skills - A proactive, solutions-first working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - Understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment - Comfort working across a multi-location team and collaborating remotely with colleagues in Mexico City - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG's AI-assist features Compensation: The base salary for this position ranges from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job-related factors including location, business needs, level of responsibility, experience, and qualifications.

🏢 Summary: The Account Manager oversees day-to-day relationships between marketing stakeholders and the in-house studio, managing briefs from intake to delivery within a high-volume content production environment. The role focuses on project tracking, workflow coordination through OMG, and cross-location collaboration to ensure milestones and SLAs are met. It requires strong organizational, communication, and workflow management expertise in a multi-stakeholder marketing setting. 🗂️ Requirements: Experience in account management, client services, or project management in a creative or marketing environment, Experience managing multiple concurrent projects and workstreams, Proficiency with project management or workflow systems (OMG, Workfront, Asana, or similar), Understanding of creative production workflows (briefing, resourcing, review, delivery), Ability to manage stakeholder communication at manager and director level, Experience tracking scope changes, resourcing risks, and project dependencies, Ability to collaborate with cross-location or remote teams, Willingness to develop proficiency with Pencil and AI-assisted workflow tools 📃 Skills: OMG, Workfront, Asana, Pencil, AI, ProjectManagement, WorkflowManagement, ContentProduction, Reporting, VersionControl 🏢 Description: Role: Account Manager Description The Account Manager manages the day-to-day relationship between marketing teams and the studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers to ensure production milestones are met and flagged issues are resolved proactively. Based in Baltimore, MD you will be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client's organization. This role suits someone who thrives in fast-paced, multi-stakeholder environments and enjoys being embedded in a client's world. What You Will Be Doing - Manage a portfolio of active briefs across one or more business units from brief intake through delivery, ensuring projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders as a responsive and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and proactively alert on potential bottlenecks - Partner with Integrated Project Managers to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support preparation of weekly status reports and QBR documentation under guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to creative and production teams; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to leadership - Contribute to studio culture and stay engaged with brand priorities What You Need To Be Great In This Role - Experience in account management, client services, or project management in a creative, marketing, or content production environment - Strong organizational skills and ability to manage multiple concurrent workstreams - Clear written and verbal communication skills with direct client interaction - Proactive, solutions-focused working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - Understanding of creative production workflows in a multi-channel content environment - Comfort working across a multi-location team and collaborating remotely - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and AI-assist features - Ability to break down complex multi-brief workloads into clear priorities Compensation The base salary for this position ranges from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job-related factors including location, business needs, level of responsibility, experience, and qualifications.

🏢 Summary: Remote Account Manager role supporting high-volume marketing and content production operations across business units. The position focuses on managing briefs, stakeholder communication, project tracking, and coordinating production workflows with cross-location teams using project management systems and AI-assisted tools. 🗂️ Requirements: Experience in account management, client services, or project management, Experience in creative, marketing, or content production environments, Strong organizational and multitasking skills, Clear written and verbal communication skills, Ability to manage multiple concurrent workstreams, Familiarity with project management or workflow systems, Understanding of creative production workflows, Ability to collaborate with remote and multi-location teams, Interest in AI-enhanced workflows, Willingness to learn Pencil and OMG AI-assist features 📃 Skills: OMG, Workfront, Asana, Pencil, AI 🏢 Description: Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Manager Location: Chicago, IL (Remote) The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs. This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. Quick Facts What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director - Manage stakeholder expectations around timelines, creative scope, and delivery - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director - Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities What you need to be great in this role: - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment - Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum - Clear, confident written and verbal communication skills - A proactive, solutions-first working style - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar) - An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment - Interest in or familiarity with higher education or healthcare marketing is a plus - Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City - Curiosity about how AI tools can enhance account management and creative production workflows - Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development - Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities Compensation - Base salary range: $97,750.00 to $109,250.00 USD - Compensation varies based on location, business needs, responsibility level, experience, and qualifications Our values shape everything we do: - Be ambitious to succeed - Be imaginative to push the boundaries of what's possible - Be inspirational to do groundbreaking work - Be always learning and listening to understand - Be results-focused to exceed expectations - Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards embedding sustainability into every department and through every stage of the project lifecycle.