Customer Success Manager - SMB

🏢 Summary: Hybrid Senior Account Executive role focused on selling enterprise IT solutions to Mid-Tier and Fortune 1000 clients, driving new business growth and managing strategic accounts. The position involves selling data center, cloud, collaboration, network infrastructure, and AI-related solutions while building long-term client and partner relationships. Candidates should have extensive technology sales experience and the ability to engage CXO and VP-level stakeholders. 🗂️ Requirements: 10+ years selling technology services, Experience selling enterprise IT solutions, Experience selling to CXO and VP-level stakeholders, Lead qualification and new account acquisition skills, Account management and relationship-building experience, Knowledge of e-business solutions, Strong communication and presentation skills, Problem-solving and time management skills, Ability to work independently and drive sales success, Willingness to travel up to 30%, BA/BS in Business, BA/BS in Management, BA/BS in Computer Science, BA/BS in Engineering 📃 Skills: Cloud, Networking, AI, Datacenter, Collaboration, Infrastructure, Salesforce, E-business 🏢 Description: Overview HYBRID REMOTE opportunity for candidates geographically located in or near Northern Virginia with a willingness to work on-site in the Herndon, Virginia headquarters one day per week. If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role offers the opportunity to drive technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, OEMs, and enterprise solutions providers. Your Impact The essential functions of this position include: - Develop and execute strategic sales plans to drive growth including new account relationships - Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies - Maintain and grow existing client revenues through cross-selling of core competencies - Establish and maintain manufacturer/partner relationships to develop joint sales opportunities - Implement an ongoing account management plan, including leveraging all specialized resources - Provide monthly forecast and quarterly reviews for assigned territory - Travel up to 30% may be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed. Qualifications - Proven success selling to Managed Accounts at the CXO and VP levels - Minimum of 10 years of experience selling technology services including data center, cloud, collaboration, network infrastructure, and emerging technologies - Experience selling AI Solutions and Services is a plus - VAR/systems integrator sales and/or direct selling experience with technology OEMs or software companies preferred - Knowledge of e-business solutions environment - Strong ability to qualify leads, engage new markets, and successfully close new accounts - Excellent communication, presentation, problem-solving and time management skills - Ability to leverage subject matter experts (SMEs) to accelerate and enhance the sales process - Ability to take initiative, self-motivate, and drive sales success independently - BA/BS in Business, Management, Computer Science or Engineering fields preferred Position Specifics The initial base salary range for this position is expected to be between $80,000 and $125,000 annually. Compensation may also include commissions and discretionary bonuses. Benefits may include medical and financial coverage, 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws.

🏢 Summary: The role offers an opportunity to drive enterprise IT sales within the Baltimore-Washington/Northern Virginia area, focusing on building strategic relationships and delivering data center, cloud, AI, and infrastructure solutions. The Account Executive is responsible for developing new accounts, growing existing clients, and executing strategic sales plans across Mid-Tier and Fortune 1000 organizations. The position includes a competitive base salary with uncapped commissions and requires a hybrid on-site presence. 🗂️ Requirements: Geographically located in Baltimore-Washington metropolitan area or Northern Virginia, Willingness to work on-site 1–2 days per week, Minimum 5 years of experience selling technology services, Proven success selling to CXO and VP levels, Experience selling data center, cloud, collaboration, and network infrastructure solutions, Ability to prospect, qualify leads, and close new accounts, Experience with Managed Accounts, Strong communication and presentation skills, Ability to travel up to 30% 📃 Skills: Sales, Cloud, AI, Networking, Infrastructure, Collaboration, DataCenter, E-business, Forecasting, AccountManagement, Prospecting, LeadManagement 🏢 Description: Overview **Candidates MUST BE geographically located within the Baltimore-Washington metropolitan area or Northern Virginia with a willingness to work on-site in the office one to two days per week.** If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers. Your Impact The essential functions of this position include: Develop and execute strategic sales plans to drive growth including new account relationships Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies Maintain and grow existing client revenues through cross-selling of ePlus core competencies Establish and maintain manufacturer/partner relationships to develop joint sales opportunities Implement an ongoing account management plan, including leveraging all specialized resources Provide monthly forecast and quarterly reviews for assigned territory Travel up to 30% may be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed. Qualifications Proven success selling to Managed Accounts at the CXO and VP levels Minimum of 5 years of experience selling technology services including data center, cloud, collaboration, network infrastructure, and emerging technologies Experience selling AI Solutions and Services is a plus VAR/systems integrator sales and/or direct selling experience with technology OEMs or software companies preferred Knowledge of e-business solutions environment Must demonstrate a strong ability to qualify leads, engage new markets, and successfully close new accounts, driving growth and expanding the customer base Excellent communication, presentation, problem-solving and time management skills Demonstrated ability to leverage subject matter experts (SMEs) to accelerate and enhance the sales process Ability to take initiative, self-motivate, and drive sales success independently Greatly Preferred Experience: 10+ years Commercial Enterprise OR SLED (in the state of Maryland and/or Northern Virginia) technology sales BA/BS in Business, Management, Computer Science or Engineering fields preferred. Why ePlus? At ePlus, we empower businesses with cutting-edge technology solutions that drive real impact. As an Account Executive, you'll be part of a high-performing sales team that helps organizations harness technology to navigate their digital transformation journey and achieve the business outcomes they seek. Here's what sets us apart: Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions. Unlimited Earning Potential – We offer a competitive base salary with uncapped commissions. Exceptional Support – We offer a wide range of resources from across a variety of cross-functional teams (Inside Sales, Pre-Sales Engineers, and other areas) to help you drive sales. Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers. Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance. Career Growth – We offer access to continuous learning and internal mobility opportunities. Supportive Culture – We're proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success. Position Specifics The initial base salary range for this position is expected to be between $80,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-KB1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: Regional B2B sales role focused on driving growth for indoor mobile mapping and reality capture solutions across the AEC, surveying, and laser scanning industries in the western United States. The position involves owning the full sales cycle, managing customer relationships, attending trade shows, and collaborating with technical teams to improve products and go-to-market strategies. 🗂️ Requirements: 2+ years of B2B sales experience in AEC, Experience selling SaaS solutions or technical hardware, Experience in laser scanning, surveying, construction engineering, or facility mapping, Ability to manage full sales cycle, Experience engaging stakeholders up to C-level, Technical understanding of reality capture technologies, Willingness to travel within assigned region, Work authorization in the United States, Based in or willing to relocate to Wyoming, Utah, Colorado, Arizona, or New Mexico 📃 Skills: SaaS, AEC, LaserScanning, Surveying, RealityCapture, PointClouds, 3DScanning, Sales, Forecasting, CRM 🏢 Description: THE OPPORTUNITY How would you like to spark curiosity in potential customers and leverage your expertise in sales to fuel growth in the Wyoming, Utah, Colorado, Arizona and New Mexico regions? In this role, you will actively develop new customers and grow existing customer relationships in the AEC, Surveying, and Laser Scanning verticals. You will engage and manage multiple stakeholders across multiple functions and levels, up to C-level. You will collaborate closely with the Product, Engineering, and Design teams to improve products and go-to-market approaches. If you are someone with a keen enthusiasm and an affinity for technology, and believe it will enable you to understand and explain to customers the far-reaching potential of indoor mobile mapping and reality capture technology, this opportunity offers the chance to grow business and exceed sales targets. HOW YOU WILL MAKE AN IMPACT - Own the full sales cycle from lead to close for customers in your region - Showcase solutions at local and national trade shows to generate visibility and awareness among potential customers - Manage the sales pipeline, produce reliable forecasts, and close deals with a high conversion rate - Close deals for innovative indoor mobile mapping systems WHAT WILL HELP YOU SUCCEED IN THE ROLE - 2+ years of B2B sales experience within the AEC space - Experience selling SaaS solutions and/or technical hardware - Experience in laser scanning, surveying, construction engineering, or facility mapping - Consultative and strategic sales approach - Curiosity about technology and ability to navigate technical topics - Proactive attitude and willingness to travel across the region - Work authorization for the United States - Currently based in, or willing to relocate to, Wyoming, Utah, Colorado, Arizona, or New Mexico - Knowledge of point clouds and 3D scanning data is a plus HOW WE WILL KNOW WE ARE A PERFECT MATCH The interview process includes a screening call and three rounds of interviews focused on experience, interests, and mutual fit. HOW WE WILL KEEP YOU SMILING - 15 days of vacation and 11 public holidays - Flexible working hours and hybrid work setup - Competitive health, vision, and dental insurance - Up to $4500 USD employee referral bonus - 401k matching up to 4% - 5 days of paid sick leave - Paid parental leave ABOUT US The company develops reality capture and digital factory solutions used to create photorealistic digital twins of built environments. The organization operates globally with an international team and promotes collaboration, innovation, diversity, and professional growth.

🏢 Summary: Customer-facing pre-sales Solutions Architect role supporting service provider customers in the Northeast, focused on high-end routing and optical networking architectures. The position involves designing next-generation MPLS and optical transport solutions, leading technical engagements, and developing BOMs and SOWs in close alignment with sales. Requires deep expertise in routing platforms, optical technologies, and service provider network design. 🗂️ Requirements: Geographically located in the Northeast United States, 5+ years in telecommunications or service provider engineering roles, Extensive hands-on experience with high-end routing platforms (Cisco, Juniper, Nokia, or Ciena), Strong background in optical networking technologies (DWDM, OTN, ROADMs), Deep protocol-level knowledge of BGP, MPLS, IS-IS, OSPF, EVPN, Experience designing and deploying large-scale service provider networks, Pre-sales engineering experience including OEM/platform selection and SOW development, Experience responding to RFPs/RFIs/RFQs, College degree or equivalent work experience 📃 Skills: SR-MPLS, EVPN, DWDM, ROADM, OTN, BGP, MPLS, IS-IS, OSPF, Cisco, Juniper, Nokia, Ciena, ASR9000, NCS5500, MX, PTX, ACX, 7750SR, 7950XRS, 7250IXR, SAOS 🏢 Description: Overview *Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)* The Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to support telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, OEM and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Your Impact The essential functions of this position include: - Provide technical expertise and credibility to the account team on designated focus areas - Conduct customer presentations on value proposition and technical solution sets for assigned accounts - Assist sales account managers with account planning related to hardware, software, and services opportunities - Assist with project management for complex presales engagements - Complete technical sections for RFP/RFI/RFQ responses - Collect customer business and technical requirements and determine recommended solutions - Develop solution architecture and detailed line-item configurations and bills of material (BOMs) - Develop proposals and presentations of recommended solutions - Assist with technical scoping and review for Statements of Work (SOWs) - Act as liaison to customer technical staff regarding solution and implementation specifics - Act as liaison between sales and professional services teams to vet solution recommendations and complete technical SOW sections - Act as technical liaison with field OEM sales and technical teams - Mentor junior sales account managers on opportunity management and technical solution sets - Conduct knowledge transfer sessions on solution updates and implementation lessons learned - Support resolution of customer satisfaction issues related to technical solutions and deployments - Assist in developing customer recovery plans when needed - Identify candidate solution areas for development or investment - Complete required training and maintain relevant certifications - Assist with improving procedures and functions - Ensure coverage for in-process opportunities when out of office - Participate in weekly team planning calls - Complete administrative tasks such as expenses and time reporting in a timely manner - Travel up to 50% as required Qualifications Technical Expertise: Extensive hands-on experience with one or more of the following high-end routing platforms (or equivalent): - Cisco ASR 9000 / 1000 Series, NCS 5500 Series - Juniper MX, PTX, and ACX Series - Nokia 7750 SR, 7950 XRS, and 7250 IXR Series - Ciena SAOS platforms Strong background in optical networking technologies: - DWDM (Dense Wavelength Division Multiplexing) - OTN (Optical Transport Network) - ROADMs (Reconfigurable Optical Add-Drop Multiplexers) Deep protocol-level knowledge including: - BGP - MPLS - IS-IS - OSPF - EVPN - Proven ability to integrate routing and optical technologies into cohesive network solutions - Practical experience designing and deploying large-scale networks for service providers Pre-Sales Background: - Direct involvement in OEM and platform selection - Demonstrated success in developing Statements of Work (SOWs) - Experience working in 1:1 alignment with an Account Executive Professional Experience: - Technical proposal development - Solution presentations and product demonstrations - Response to RFPs and RFIs - Minimum 5+ years in telecommunications or service provider engineering roles - College degree or applicable work experience - Certifications in applicable technology preferred - Excellent written communication skills - Strong attention to detail - Excellent oral presentation skills Position Specifics The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. A full range of medical, financial, and other benefits are offered, including 401(k) eligibility, employee stock purchase program, and paid time off such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: Fixed-term Enterprise Project Manager role leading large-scale reality capture and 3D laser scanning projects for enterprise industrial clients across North America. The position manages full project lifecycles, coordinates cross-functional teams and subcontractors, and ensures high-quality digital twin delivery on time and within budget. The role also focuses on optimizing project management and data delivery workflows in a fast-growing technology environment. 🗂️ Requirements: Degree in Civil Engineering, GIS/Geomatics, Geodesy, Geo-informatics, Surveying, or similar, Experience executing reality capture, laser scanning, or surveying projects, Project management experience in technical or surveying-related domains, Ability to manage complex multi-stakeholder projects under tight deadlines, Experience working with enterprise clients and international subcontractors, Knowledge of 3D laser scanning and surveying data processing and QA/QC, Strong organizational and communication skills, Ability to travel up to 30%, Comfort working in industrial environments requiring safety compliance, English language proficiency 📃 Skills: GIS, Geomatics, Geodesy, Geoinformatics, Surveying, LaserScanning, RealityCapture, DigitalTwins, QA, QC, ProjectManagement 🏢 Description: THE OPPORTUNITY We're looking for an Enterprise Project Manager to lead high-impact reality capture projects for our largest industrial clients across North America. In this role, you'll manage the full lifecycle of 3D reality capture projects, from initial scoping and stakeholder alignment to execution and delivery of high-fidelity digital twins. You'll coordinate closely with clients, internal teams, and our network of global service providers to ensure projects are executed efficiently on budget, on time, and to the highest quality standards. This is a unique opportunity to be part of large-scale reality capture projects and directly influence how major enterprises digitize their industrial assets. This is a fixed term position running through December 2027. HOW YOU WILL MAKE AN IMPACT - Lead end-to-end execution of large-scale reality capture, 3D laser scanning and surveying projects for enterprise clients. - Act as the primary point of contact for customers, managing all communication, timelines, and expectations. - Define project scopes, deliverables, budgets, and success metrics with precision. - Coordinate internal teams (Sales, Customer Success, Data Operations, Product) and external service providers. - Monitor, steer and report project progress to ensure timely and successful delivery. - Troubleshoot challenges and develop scalable solutions in collaboration with cross-functional teams. - Contribute directly to company revenue and customer satisfaction by delivering high-value outcomes. - Further optimize, streamline and automate internal Project Management standards and data delivery workflows. WHAT WILL HELP YOU SUCCEED IN THE ROLE - Educational background in Civil Engineering, Technical Geography (GIS/Geomatics), Geodesy, Geo-informatics, Surveying, or similar. - Hands-on or field experience executing reality capture, laser scanning, or surveying work, preferably in highly complex industrial environments. - Project management experience in reality capture, laser scanning, surveying, or similar technical domains. - Familiarity with 3D laser scanning and surveying data, including data processing and QA/QC. - Proven ability to manage complex, multi-stakeholder projects with tight deadlines. - Comfortable working with enterprise-level clients and international subcontractors. - Excellent organizational and communication skills. - Structured work style with motivation for optimization and efficiency. - Able to travel up to 30% and comfortable in industrial environments that may require safety training, working from heights, narrow areas and random drug screenings. - English language skills. HOW WE WILL KNOW WE ARE A PERFECT MATCH You can expect a screening call and 3 rounds of interviews focused on experience, interests, and mutual growth opportunities. HOW WE WILL KEEP YOU SMILING - 15 days of vacation and 11 public holidays. - Flexible working hours and hybrid work setup. - Competitive health, vision, and dental insurance. - Up to $4500 USD employee referral bonus. - 401k matching up to 4%. - 5 days of paid sick leave. - Paid parental leave. ABOUT US NavVis is a global leader in reality capture and digital factory solutions focused on photorealistic digital twins and industrial asset digitization. The company promotes an open, collaborative, and inclusive culture with opportunities for innovation, ownership, and career growth.

🏢 Summary: Senior Manager role focused on strategic memory sales for AI infrastructure accounts, specializing in HBM and next-generation memory solutions. The position leads executive customer engagement, commercial negotiations, forecasting, and cross-functional execution for AI/datacenter platforms. Requires deep semiconductor industry expertise and onsite presence in San Jose with limited travel. 🗂️ Requirements: Bachelor's degree in Engineering, Business, or related discipline, 15+ years of sales experience in semiconductor industry or related technical field, Experience managing strategic accounts in memory and AI/datacenter markets, Knowledge of HBM and graphics memory markets, Understanding of AI training, inference, GPU architectures, and datacenter infrastructure, Experience with pricing strategy, supply planning, and commercial negotiations, Ability to collaborate with engineering, product development, and operations teams, Experience with data-driven forecasting and business reviews 📃 Skills: HBM, AI, GPU, Datacenter, Semiconductor, Memory, Sales, Forecasting, Pricing, Networking 🏢 Description: Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. Advancing the World's Technology Together Our technology solutions power the tools you use every day—including smartphones, electric vehicles, hyperscale data centers, IoT devices, and more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future. What You'll Do We are seeking a highly experienced and proactive Senior Manager, Memory Sales to lead one of the company's most critical strategic accounts within the rapidly evolving AI infrastructure and advanced memory ecosystem. This role will focus heavily on High Bandwidth Memory (HBM), and next-generation memory solutions supporting AI training and inference platforms. The ideal candidate will serve as the primary commercial and strategic interface for a customer, driving executive engagement, long-term business planning, supply alignment, pricing strategy, and cross-functional execution across engineering, operations, and product teams. Location: Daily onsite presence at our San Jose, CA Headquarters in alignment with our Flexible Work policy with 10-15% travel. Reports to: Senior Director, B2B Account Sales Key Responsibilities: Strategic Account Leadership - Own and manage one of the company's largest and most strategically important AI infrastructure accounts. - Develop and execute long-term account strategies aligned with customer roadmap, technology transitions, and capacity planning. - Build and maintain strong executive-level relationships across sourcing, engineering, operations, and architecture teams. HBM & Advanced Memory Business Management - Lead all commercial activities related to HBM and next-generation memory technologies. - Drive business negotiations involving pricing, supply allocation, product transitions, qualification timelines, and long-term agreements. - Support customer programs spanning AI accelerators, GPU platforms, networking systems, and datacenter infrastructure. AI Infrastructure Market Expertise - Maintain deep understanding of AI training and inference trends, hyperscale datacenter deployments, GPU architectures, and memory bandwidth requirements. - Provide strategic insights on industry direction, competitive positioning, and technology adoption impacting the customer roadmap. Cross-Functional Program Execution - Collaborate closely with engineering, product planning, operations, quality, and executive leadership teams to ensure seamless customer support and issue resolution. - Coordinate qualification schedules, production readiness, supply ramp planning, and technical escalations. - Lead internal alignment for critical customer deliverables and executive reviews. Customer Engagement & Issue Resolution - Anticipate customer needs and proactively manage risks related to supply, qualification, performance, and operational execution. - Drive urgent issue resolution with a strong sense of ownership and accountability in fast-moving environments. - Maintain high levels of customer trust through transparent communication and consistent execution. Data-Driven Business Management - Analyze market trends, customer demand signals, pricing dynamics, and internal operational data to drive strategic decisions. - Develop executive-level business reviews, forecasting models, and revenue growth strategies. What You Bring - Bachelor's degree in Engineering, Business, or related discipline and 15+ years sales experience in semiconductor industry or related technical field. - Strategic Account Management experience within memory and AI/datacenter markets. - Deep knowledge of the memory market, including HBM and graphics memory. - Understanding of AI/datacenter market trends and developments. - Experience collaborating with sales, product development, and engineering teams. - Data-driven decision-making and analytical skills. What We Offer - Base pay range: $176,000—$280,000 USD. - Medical, Dental, Vision, and 401(k) benefits. - Charitable giving match and community involvement opportunities. - 4+ weeks of paid time off plus holidays and sick leave. - Family support benefits including fertility care, adoption support, and medical travel assistance. - Emotional wellness support with therapy sessions and wellness apps. - Onsite café, gym, and virtual fitness classes. - Flexible work environment and benefits.

🏢 Summary: Field-based B2B sales and account management role focused on generating new business, managing merchant relationships, and supporting payment processing clients in English- and Korean-speaking markets. The position includes prospecting, retention activities, equipment setup, and client support while working toward sales and portfolio goals. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: 2+ years of experience in outside sales, customer support, account management, or customer-facing roles, Full professional fluency in English, Full professional fluency in Korean, Ability to perform field-based B2B prospecting and account management, Access to wired internet connection, Minimum 25 Mbps download speed, Minimum 20 Mbps upload speed 📃 Skills: B2B, Sales, Prospecting, AccountManagement, KYC, CustomerSupport, Payments, MerchantServices, Networking, CRM 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: - New Business: Generate 4 to 6 new business opportunities per month upon full ramp. - Daily Activity: Maintain a disciplined field presence with 30+ business stops and 5 proactive account health check-ins daily. - Retention: Minimizing portfolio churn by proactively executing 5 daily "Know Your Customer" (KYC) check-ins to triage technical or operational issues before they escalate. Core Responsibilities Sales: - Identify, prospect, and set appointments, and run the Gravity sales process with new prospects through fast-paced B2B prospecting primarily in the field and occasionally on the phone (targeting both English-speaking and Korean-speaking business sectors). - Facilitate an education-based, transparent decision-making process with potential clients. - Meet or exceed individual and team sales targets. - Increase the number of active merchants and strengthen our overall ability to serve local businesses. Account Management: - Manage a portfolio of merchant accounts by prioritizing and building deep relationship trust. - Through proactive outreach, positively impact retention, generate community referrals, and create opportunities for additional revenue. - Effectively triage with other internal departments when clients experience terminal difficulties or operational issues. - Perform rate reviews, financial evaluations, and contract renewals. - Reach out to inactive merchant accounts to restore partnerships. - Participate in weekly strategy meetings, hurdles reviews, and mock role-plays to develop the team's skill sets. - Facilitate account maintenance in person, virtually, or over the phone as needed. - Install payment processing equipment and assist with specialized language configurations or training (1-2 hours per setup). - Visit partnered local bank branches weekly to capture community referrals. Preferred Skills - Experience: 2+ years of experience in outside sales, customer support, account management, or a customer-facing role. This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together. Additional Requirements - Bilingual Requirement: Must have full professional fluency in both English AND Korean to seamlessly support our diverse client portfolios and internal teams. - Must have access to a wired internet connection and access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000 - $85,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

🏢 Summary: Remote customer-facing role focused on driving value and outcomes for healthcare organizations using AI imaging solutions. Acts as a trusted advisor to physicians and medical centers, bridging customers with product, data, and engineering teams to enhance adoption and impact. Involves data analysis, stakeholder management, and cross-functional collaboration to demonstrate measurable clinical and operational value. 🗂️ Requirements: BSc in science, engineering, or quantitative field, 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles, Experience working in SaaS high-tech or startup environment, Stakeholder management and executive-level relationship building, Strong analytical and data-driven decision-making skills, Ability to understand technical concepts and collaborate with technical teams, Excellent verbal and written communication skills in English, Ability to work in PST time zones, Ability to travel up to 25% 📃 Skills: SaaS, Analytics, AI, MedicalImaging, Radiology, ProjectManagement, StakeholderManagement, DataAnalysis, Research, English 🏢 Description: About this role This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they get from the solutions, and demonstrate organizational impact. You will develop a strong understanding of customers' business objectives and articulate how AI enterprise solutions support their strategic goals. This is a remote role to be filled in the Western US. Responsibilities Serve as the customer's advocate and trusted advisor: - Proactively manage and grow customer relationships, identifying key stakeholders. - Lead discussions with top physicians in leading medical centers. - Understand customer pain points and workflows and enhance the value of AI in their departments. - Define next steps and collaborate with R&D teams to drive execution. Serve as the liaison between customers and internal teams: - Ensure smooth onboarding of new customers with the technical team. - Drive product enhancements and collaborate cross-functionally with Product, Data, and AI teams, representing the customer perspective. - Maintain a deep understanding of the solutions, expected performance, and user interface. Drive value demonstration: - Perform data analysis and present insights to customers. - Initiate and support research initiatives. Requirements - BSc in science, engineering, or any quantitative field (MSc preferred). - 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles. - Experience in a SaaS high-tech or startup environment is an advantage. - Experience with data analytics is an advantage. - Experience working with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management and executive-level relationship building. - Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment. - Strong analytical thinking and data-driven decision-making. - Ability to understand technical concepts and collaborate with technical teams. - Excellent verbal and written communication skills in English. - Ability to work in PST time zones. - Ability to travel up to 25%. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Enterprise Account Manager role focused on managing and expanding large enterprise client relationships through strategic onboarding, retention, and growth initiatives. The position involves leading post-sale processes, driving executive engagement, and identifying scalable operational strategies. Compensation includes base salary plus performance-based earnings and comprehensive benefits. 🗂️ Requirements: 3+ years experience managing large-scale enterprise accounts in B2B sales, Experience managing enterprise-level client relationships, Proven track record in upselling enterprise accounts, Ability to present to and engage with C-level executives, Experience managing a team, Experience collaborating with cross-functional departments, Strong consultative selling skills 📃 Skills: B2B, Sales, AccountManagement, Upselling, EnterpriseSales, Consulting 🏢 Description: Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays. We're looking for an Enterprise Account Manager to manage and grow relationships with large enterprise clients. This role requires a strategic, high-touch approach to client success, with a focus on onboarding, retention, and expansion. You'll collaborate with senior leadership to ensure that we exceed client expectations and drive long-term partnerships. What you'll do - Lead the post-sale process for enterprise clients, ensuring smooth onboarding and strategic account growth - Partner with executives to drive client expansion and address complex needs - Take the lead in identifying automation and operational strategies that support scalable growth - Engage with clients during quarterly strategy sessions and executive reviews - Focus on developing long-term, sustainable relationships with large enterprise clients What we are looking for - Strong consultative selling skills with the ability to manage complex relationships at the enterprise level - 3+ years of experience managing large-scale enterprise accounts in B2B sales - Ability to present to and engage with C-level executives - Proven track record of success in upselling and managing enterprise-level relationships - Experience in managing a team and collaborating with cross-functional departments Bonus - Familiarity with selling a usage-based model - Prior experience in strategy consulting - A network that includes Heads of IT you can tap into If this sounds like you, apply! If you don't meet all of the qualifications but think you could be a match, we'd still love the chance to review your application. We embrace diversity and are committed to fostering an inclusive environment. We encourage people from all ages, abilities, and experiences to apply. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time. The base range for an Account Manager is expected to be between $80,000-$100,000 with an On Target Earnings (OTE) between $150,000 and $200,000/year, including bonuses or commissions. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.

🏢 Summary: Customer Success Sales Manager role focused on managing and growing existing accounts, generating new business opportunities, and delivering CAD and engineering solutions. The position owns the full sales cycle, leverages HubSpot CRM for pipeline management, and collaborates cross-functionally to ensure long-term customer success. Offers base salary plus commission, remote flexibility, and comprehensive benefits. 🗂️ Requirements: Bachelor's degree in Business, Engineering or related field or equivalent experience, 2–3 years of sales experience including prospecting and closing business, Experience managing full sales cycle, Ability to maintain pipeline and forecasting in CRM, Strong collaboration skills across technical and marketing teams, Experience generating pipeline and closing new business, Experience selling CAD, engineering or manufacturing solutions (preferred), Familiarity with SOLIDWORKS or similar platforms (preferred), Experience using HubSpot CRM (preferred) 📃 Skills: HubSpot, SOLIDWORKS, CAD, CRM, Forecasting, Prospecting, Pipeline, SaaS 🏢 Description: CUSTOMER SUCCESS SALES MANAGER At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Our Account Managers are at the forefront of that mission, connecting innovative technology with the people who need it most. We're looking for a driven, relationship-focused Customer Success Sales Executive to grow and manage a portfolio of customers, uncover new opportunities, and deliver solutions that create real impact. This role is perfect for someone who is curious, resilient, and motivated by both winning new business and helping customers succeed long-term. WHAT YOU WILL BE DOING: Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers. Prospect and generate new opportunities within existing accounts and targeted prospects. Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business. Partner closely with customers to understand their needs and align solutions that drive value. Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM. Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience. Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions. Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged. Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives. WHAT YOU NEED TO BE SUCCESSFUL: Bachelor's degree in Business, Engineering, or related field (or equivalent experience) 2–3 years of sales experience, including prospecting and closing business Strong ability to build relationships and earn trust with customers Self-motivated with strong problem-solving and critical thinking skills Excellent communication, organization, and follow-through Ability to collaborate effectively across teams to drive results PREFERRED QUALIFICATIONS: Experience selling CAD, engineering, or manufacturing solutions Familiarity with SOLIDWORKS or similar platforms Experience using HubSpot CRM Proven track record of generating pipeline and closing new business Experience with solution-based or consultative sales approaches PERKS OF WORKING AT CADIMENSIONS Competitive Compensation: $50,000 – $60,000 base salary plus commission Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%. 401(k) with Immediate Matching: Company match available with no waiting period, helping you start building for the future right away. Generous Time Off: Paid time off to recharge that increase every year, plus dedicated paid volunteer time so you can give back to causes that matter to you. Flexibility: Remote work environment with the ability to work where you're most productive. Growth Opportunities: The chance to develop your technical and business systems expertise while working closely with teams across the organization. Great Culture: A collaborative team environment recognized as a Great Place to Work, where people genuinely support each other and enjoy what they do.