Account Manager

Role

Account Manager

Description

The Account Manager manages the day-to-day relationship between marketing teams and the studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers to ensure production milestones are met and flagged issues are resolved proactively.

Based in Baltimore, MD you will be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across the client's organization. This role suits someone who thrives in fast-paced, multi-stakeholder environments and enjoys being embedded in a client's world.

What You Will Be Doing

• Manage a portfolio of active briefs across one or more business units from brief intake through delivery, ensuring projects are tracked, resourced, and delivered to agreed SLAs
• Build strong working relationships with marketing stakeholders as a responsive and proactive day-to-day contact
• Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and proactively alert on potential bottlenecks
• Partner with Integrated Project Managers to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery
• Support preparation of weekly status reports and QBR documentation under guidance of the Business Director
• Manage stakeholder expectations around timelines, creative scope, and delivery
• Review briefs for completeness and clarity before routing to creative and production teams; escalate ambiguities promptly
• Track and flag scope changes, version control issues, or resourcing risks to leadership
• Contribute to studio culture and stay engaged with brand priorities

What You Need To Be Great In This Role

• Experience in account management, client services, or project management in a creative, marketing, or content production environment
• Strong organizational skills and ability to manage multiple concurrent workstreams
• Clear written and verbal communication skills with direct client interaction
• Proactive, solutions-focused working style
• Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
• Understanding of creative production workflows in a multi-channel content environment
• Comfort working across a multi-location team and collaborating remotely
• Curiosity about how AI tools can enhance account management and creative production workflows
• Willingness to develop proficiency with Pencil and AI-assist features
• Ability to break down complex multi-brief workloads into clear priorities

Compensation

The base salary for this position ranges from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job-related factors including location, business needs, level of responsibility, experience, and qualifications.