June 18, 2026

Account Manager

Mid • On-site

97,752 - 109,248 USD/yr

Chicago, IL

Role

Account Manager

The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively.

Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs.

What You Will Be Doing

  • Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs
  • Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact
  • Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks
  • Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery
  • Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
  • Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly and proactively
  • Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly
  • Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director
  • Contribute to the studio's culture by staying engaged with university brands, programs, and priorities

What You Need to Be Great in This Role

  • Experience in an account management, client services, or project management role in a creative, marketing, or content production environment
  • Strong organizational skills and the ability to manage multiple concurrent workstreams
  • Clear written and verbal communication skills with direct client interaction at marketing manager and director level
  • Proactive, solutions-focused working style
  • Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
  • Understanding of creative production workflows in a multi-channel content environment
  • Comfort working across a multi-location team and collaborating remotely
  • Curiosity about how AI tools can enhance account management and creative production workflows
  • Willingness to develop proficiency with Pencil and OMG's AI-assist features
  • Ability to break down complex multi-brief workloads into clear, manageable priorities

Compensation

  • Base salary range: $97,750.00 to $109,250.00 USD, depending on experience and qualifications

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On-site

Chicago, IL

🏢 Summary: Art Director role focused on creating and adapting high-volume multi-channel digital creative for multiple university brands using traditional and AI-assisted design workflows. The position involves collaboration with copywriters and creative leads to deliver brand-compliant assets across email, social, display, web, video, and digital OOH formats. 🗂️ Requirements: Portfolio demonstrating digital art direction and design experience, Proficiency in Adobe Creative Suite, Proficiency in Figma, Experience in high-volume multi-brand content production, Understanding of accessibility and email design specifications, Experience with AI-assisted design tools and workflows, Ability to manage multiple concurrent briefs, Ability to evaluate AI-generated design outputs, Structured and detail-oriented workflow management 📃 Skills: Photoshop, Illustrator, InDesign, Figma, Pencil, Firefly, Midjourney, AI, Email, Display, Video, OOH 🏢 Description: About the role: The Art Director is a craft specialist and independent creative contributor within the OLIVER studio. You deliver high-quality design across multiple brands and formats, working from clear creative briefs set by the Associate Creative Director. You collaborate with Senior Copywriters and fellow Art Directors to produce integrated, multi-channel creative that is brand-true, audience-relevant, and SLA-compliant. What you will be doing: - Design across a wide range of digital formats — email, paid social, display, digital OOH, web, and video support - Maintain brand integrity across all visual output, applying each institution's distinct identity with precision and care - Work from briefs provided by the Associate Creative Director, delivering design concepts and executions to the agreed quality standard and timeline - Partner with Senior Copywriters and Copywriters to ensure visual and verbal elements of every asset are fully integrated - Use Pencil and other AI-assisted design tools to enhance production speed and creative iteration, applying rigorous human quality judgment at every stage - Work within OMG to manage your active workload, update project status, and flag capacity or scheduling issues proactively - Contribute to the QA and review process, ensuring all design assets are technically accurate, brand-compliant, and delivery-ready before approval - Participate in brand immersion sessions to build deep knowledge of five university brands, their audiences, and the compliance requirements of higher education marketing - Adapt and version existing creative across formats, sizes, and channels — including both manual adaptation and AI-assisted resizing and reformatting What you need to be great in this role: - A portfolio demonstrating strong art direction and design craft across digital channels — email, social, display, and/or video - Professional proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Figma - Experience working in high-volume, multi-brand content production environments, with a structured, detail-oriented approach to delivery - Understanding of accessibility, email design specifications, and digital production requirements - Experience with or genuine interest in AI-assisted design tools and workflows - Familiarity with higher education, healthcare, or mission-driven marketing is a meaningful differentiator - Ability to manage multiple concurrent briefs without losing quality or missing deadlines - Proficiency with AI design and image generation tools (Pencil, Adobe Firefly, Midjourney, or equivalent) to enhance creative output and iteration speed - Experience building personal AI-assisted design workflows to improve efficiency and quality - Ability to critically evaluate AI-generated design outputs and apply creative judgment to ensure brand quality - Agentic approach to multi-brief creative execution: organized, systematic, and proactive Compensation: - Base salary range: $110,500.00 to $123,500.00 USD - Compensation varies based on location, business needs, level of responsibility, experience, and qualifications Values: - Be ambitious to succeed - Be imaginative to push boundaries - Be inspirational to do groundbreaking work - Be always learning and listening - Be results-focused to exceed expectations - Be actively pro-inclusive and anti-racist across the community, clients, and creations OLIVER is an equal opportunity employer committed to creating an inclusive working environment. The company also supports sustainability initiatives with science-based emissions reduction targets embedded across project lifecycles.

Technology

OLIVER Agency

Art Director

Senior

On-site

Baltimore, MD

🏢 Summary: Art Director role focused on creating high-quality multi-channel digital design assets for multiple university brands using traditional and AI-assisted creative workflows. The position involves collaboration with copywriters and creative teams, maintaining brand compliance, and managing high-volume production across email, social, display, web, and video formats. 🗂️ Requirements: Portfolio demonstrating digital art direction and design craft, Proficiency in Adobe Creative Suite, Proficiency in Figma, Experience in high-volume multi-brand content production, Understanding of accessibility standards, Knowledge of email design specifications, Understanding of digital production requirements, Experience with AI-assisted design tools and workflows, Ability to manage multiple concurrent briefs, Ability to evaluate AI-generated outputs critically 📃 Skills: Photoshop, Illustrator, InDesign, Figma, Pencil, Firefly, Midjourney, AI, Email, Display, Video, Web 🏢 Description: About the role: The Art Director is a craft specialist and independent creative contributor within the studio. You deliver high-quality design across multiple brands and formats, working from creative briefs set by the Associate Creative Director. You collaborate with Senior Copywriters and fellow Art Directors to produce integrated, multi-channel creative that is brand-true, audience-relevant, and SLA-compliant. What you will be doing: - Design across a wide range of digital formats — email, paid social, display, digital OOH, web, and video support - Maintain brand integrity across all visual output, applying each institution's distinct identity with precision and care - Work from briefs provided by the Associate Creative Director, delivering design concepts and executions to the agreed quality standard and timeline - Partner with Senior Copywriters and Copywriters to ensure visual and verbal elements of every asset are fully integrated - Use Pencil and other AI-assisted design tools to enhance production speed and creative iteration, applying rigorous human quality judgment at every stage - Work within OMG to manage your active workload, update project status, and flag capacity or scheduling issues proactively - Contribute to the QA and review process, ensuring all design assets are technically accurate, brand-compliant, and delivery-ready before approval - Participate in brand immersion sessions to build deep knowledge of five university brands, their audiences, and the compliance requirements of higher education marketing - Adapt and version existing creative across formats, sizes, and channels — including both manual adaptation and AI-assisted resizing and reformatting What you need to be great in this role: - A portfolio demonstrating strong art direction and design craft across digital channels — email, social, display, and/or video - Professional proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Figma - Experience working in high-volume, multi-brand content production environments, with a structured, detail-oriented approach to delivery - Understanding of accessibility, email design specifications, and digital production requirements - Experience with or genuine interest in AI-assisted design tools and workflows - Familiarity with higher education, healthcare, or mission-driven marketing is a meaningful differentiator - Ability to manage multiple concurrent briefs without losing quality or missing deadlines - Proficiency with AI design and image generation tools (Pencil, Adobe Firefly, Midjourney, or equivalent) to enhance creative output and iteration speed - Experience building personal AI-assisted design workflows to improve efficiency and quality - Ability to critically evaluate AI-generated design outputs and apply creative judgment to ensure brand quality - Agentic approach to multi-brief creative execution: organized, systematic, and proactive Compensation: - Base salary range: $110,500.00 to $123,500.00 USD - Compensation varies based on location, experience, qualifications, and business needs Additional Information: - Equal opportunity employer committed to an inclusive working environment - Sustainability goals embedded across project lifecycles and departments