Technical Account Manager

🏢 Summary: Field-based B2B sales and account management role focused on generating new business, managing merchant relationships, and supporting payment processing clients in English- and Korean-speaking markets. The position includes prospecting, retention activities, equipment setup, and client support while working toward sales and portfolio goals. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: 2+ years of experience in outside sales, customer support, account management, or customer-facing roles, Full professional fluency in English, Full professional fluency in Korean, Ability to perform field-based B2B prospecting and account management, Access to wired internet connection, Minimum 25 Mbps download speed, Minimum 20 Mbps upload speed 📃 Skills: B2B, Sales, Prospecting, AccountManagement, KYC, CustomerSupport, Payments, MerchantServices, Networking, CRM 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: - New Business: Generate 4 to 6 new business opportunities per month upon full ramp. - Daily Activity: Maintain a disciplined field presence with 30+ business stops and 5 proactive account health check-ins daily. - Retention: Minimizing portfolio churn by proactively executing 5 daily "Know Your Customer" (KYC) check-ins to triage technical or operational issues before they escalate. Core Responsibilities Sales: - Identify, prospect, and set appointments, and run the Gravity sales process with new prospects through fast-paced B2B prospecting primarily in the field and occasionally on the phone (targeting both English-speaking and Korean-speaking business sectors). - Facilitate an education-based, transparent decision-making process with potential clients. - Meet or exceed individual and team sales targets. - Increase the number of active merchants and strengthen our overall ability to serve local businesses. Account Management: - Manage a portfolio of merchant accounts by prioritizing and building deep relationship trust. - Through proactive outreach, positively impact retention, generate community referrals, and create opportunities for additional revenue. - Effectively triage with other internal departments when clients experience terminal difficulties or operational issues. - Perform rate reviews, financial evaluations, and contract renewals. - Reach out to inactive merchant accounts to restore partnerships. - Participate in weekly strategy meetings, hurdles reviews, and mock role-plays to develop the team's skill sets. - Facilitate account maintenance in person, virtually, or over the phone as needed. - Install payment processing equipment and assist with specialized language configurations or training (1-2 hours per setup). - Visit partnered local bank branches weekly to capture community referrals. Preferred Skills - Experience: 2+ years of experience in outside sales, customer support, account management, or a customer-facing role. This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together. Additional Requirements - Bilingual Requirement: Must have full professional fluency in both English AND Korean to seamlessly support our diverse client portfolios and internal teams. - Must have access to a wired internet connection and access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000 - $85,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

🏢 Summary: Technical partner support role focused on managing partner integrations, supporting developers, resolving escalated issues, and collaborating with engineering teams to improve payment application integrations. The position involves integration releases, documentation maintenance, and technical troubleshooting in a collaborative environment. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: Experience with engineering coding structures and practices, Ability to write at least one programming language, Experience supporting integrated payment applications, Ability to work independently in ambiguous environments, Strong troubleshooting and problem-solving skills, Ability to analyze complex technical information, Experience in collaborative team environments, Strong written and verbal communication skills, Access to wired internet connection, Minimum 25 Mbps download and 20 Mbps upload internet speed 📃 Skills: C#, React, Swift, Payments, Integration, Documentation, Troubleshooting, Support, Engineering 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: Success in this role looks like empowering Gravity Payments' partners through seamless integration and successful Beta launches. You'll lead by example and deliver exceptional, timely support to guide new and existing partners through our integration processes. This team also serves as a pivotal resource for our tech teams, providing escalated support for complex situations, ensuring our partners always have the backing they need. Core Responsibilities - Provide high-tier support to our partners' developers by supporting their environments, languages, and unique coding practices. - Oversee and refine releases of partner integrations, ensuring seamless deployment. - Develop and maintain comprehensive, supportive documentation for all partner integrations. - Collaborate with engineering teams to prioritize feature requests. - Resolve escalated issues for both internal tech support and external partners/independent software vendors with strong attention to detail and speed. - Ensure accountability for following team processes. - Act as a resource, offering coaching, shadowing opportunities, and invaluable feedback. - Embody Gravity's culture and core values, leading by example. Preferred Skills - Familiarization with engineering coding structure and practices. - Writes at least one language comfortably and reads many languages (C#, React, Swift, etc.) - Experience supporting a suite of integrated payment applications. - Ability to work independently in an ambiguous environment. - Ability to problem solve and troubleshoot issues with little documentation or pre-existing precedent. - Able to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems. - Take an active role in a high-performing team by embracing a collaborative work environment. - Prior experience in a consensus-driven, collaborative culture. - Attention to detail, excellent written and verbal communication. - Prior experience in a climate where people have the clarity, capability, and license to do their best to help the organization achieve its goals and expand our community engagement. - Effectively builds formal and informal relationship networks inside and outside the organization. Technical Requirements - Must have access to a wired internet connection. - Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000 - $90,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

🏢 Summary: Sales and account management role focused on building relationships with local business owners, managing merchant accounts, and driving revenue growth through financial service solutions. The position includes full-cycle sales responsibilities, client retention, onboarding, and cross-functional collaboration. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: Experience with full sales cycle management, Ability to manage merchant accounts and client relationships, Strong communication and interpersonal skills, Problem-solving and customer-focused approach, Ability to work independently and adapt to changing environments, Strong organizational and collaboration skills, Access to wired internet connection with minimum 25 Mbps download and 20 Mbps upload speeds, Own vehicle required, Must be located and able to work on Oahu or Kauai 📃 Skills: Sales, AccountManagement, CRM, Finance, Networking, Communication, CustomerService, Internet, Onboarding 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Quick Facts Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. Core Responsibilities Sales: - Proactively connect with local business owners to understand their unique stories, challenges, and goals. - Own the full sales cycle, from scheduling meetings and presenting solutions to closing deals and fostering long-term partnerships. - Consistently exceed sales targets through relationship-building and strategic outreach. - Expand our network of local merchants, driving growth and team success. - Strengthen client retention, generate referrals, and create new revenue opportunities through proactive engagement. Account Management: - Implement proactive strategies to strengthen relationships, identify retention opportunities, and drive referrals. - Manage a portfolio of merchant accounts, ensuring ongoing satisfaction through regular check-ins, contract renewals, and rate reviews. - Introduce and implement new financial services to maximize value for existing clients. - Facilitate virtual and phone-based account maintenance as needed. - Collaborate across departments to swiftly resolve client challenges and maintain seamless service. - Participate in weekly strategy meetings to share progress, address challenges, and refine sales tactics while engaging in continuous learning through role-plays to enhance skills and sales effectiveness. - Onboard new partners by installing equipment and providing hands-on education, ensuring they feel confident and knowledgeable. Preferred Skills - Exceptional communication and interpersonal skills with a listening-first mentality. - Ability to explain complex financial concepts to business owners. - Strong problem-solving and customer-centric focus. - Critical thinking and ability to provide valuable client solutions. - Proactive, adaptable, and self-starting mindset. - Ability to make independent decisions and remain resilient in a dynamic environment. - Strong organizational and collaborative skills. - Ability to manage multiple tasks and prioritize workload effectively. Additional Requirements - Must have access to a wired internet connection with at least 25 Mbps download and 20 Mbps upload speeds. - Must have your own vehicle. - Must be located and able to work on Oahu or Kauai. Compensation - Salary range: $80,000 - $85,000, with potential flexibility based on candidate and company needs. Equal Opportunity Statement - Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to protected characteristics. - Gravity Payments collects and processes personal data in accordance with applicable data protection laws.

🏢 Summary: Technical Account Manager role focused on supporting enterprise customers using Varicent’s Sales Planning platform through implementation, optimization, training, and ongoing technical guidance. The position involves customer success planning, data analysis, troubleshooting, and configuration of SaaS solutions while managing a portfolio of clients. Candidates are expected to have strong SQL, database, and analytics expertise along with extensive hands-on experience with Varicent Sales Planning tools. 🗂️ Requirements: 7+ years in IT consulting or enterprise software implementation, Hands-on experience with Varicent Sales Planning Tool, Bachelor’s degree in technical field or related business discipline, Experience with query-based languages, Experience with relational databases, Strong SQL and data manipulation skills, Advanced Microsoft Excel skills, Experience gathering and interpreting requirements, Ability to configure Varicent solutions, Strong troubleshooting and optimization skills 📃 Skills: SQL, Excel, Databases, SaaS, Varicent, Analytics, Reporting, Troubleshooting, Configuration, Data 🏢 Description: Varicent's Customer Success team is seeking a Technical Account Manager with a strong analytical mindset and focus on data. The role partners with a portfolio of customers to achieve long-term goals, develop strong relationships, support technical needs, encourage feature adoption, optimize models, and facilitate extension of existing VIP agreements. This role supports clients throughout every stage of their software lifecycle journey. Extensive hands-on experience with Varicent's Sales Planning tool is required. What You'll Do: - Act as a trusted expert and specialist managing and nurturing a designated client portfolio - Facilitate Sales Planning training for employees, partners, and customers in virtual and in-person group settings - Review the impact of new features and fixes against customer organizational needs - Assist in configuring Varicent-specific solutions based on customer requirements - Generate and communicate monthly performance and support metric reports - Analyze usage data and metrics to identify remedial actions - Help implement remedial actions for proactive maintenance - Troubleshoot errors, bugs, and technical hurdles while advising on optimization best practices - Identify growth opportunities and collaborate with teams to support sustainable project and product growth - Participate in Success Planning Workshops to drive Customer Success initiatives - Work with internal stakeholders to review change management processes and propose improvements What You'll Bring: - At least 7 years of experience in IT Consulting or Enterprise Software Implementation - Experience with Varicent's Sales Planning Tool is required - Bachelor’s degree or higher in a technical field or related business discipline - Experience with query-based languages and relational databases - Strong technical data skills including SQL, data manipulation, and Microsoft Excel - Strong time management and business communication skills - Experience gathering and interpreting requirements and matching them with product capabilities - Ability to understand customer needs throughout the software lifecycle - Ability to work independently with minimal oversight - Adaptability to evolving and changing processes - Preferred: Hands-on experience administering, implementing, or supporting Varicent software products Success Outcomes 1–3 Months: - Become familiar with company culture, policies, and internal systems - Complete training and onboarding - Learn available information sources - Begin client and Customer Success Manager introductions - Participate in team meetings and events 4–6 Months: - Manage clients with increasing independence while adhering to the VIP program - Prioritize work effectively and demonstrate problem resolution, growth, and adaptability 7 Months and Beyond: - Manage a full client portfolio - Perform all Technical Account Manager duties, including Annual Health Checks after 12 months Compensation and Benefits: - Estimated annual base salary range: $92,300 – $121,000 USD - Bonus and commission opportunities for eligible roles - Comprehensive medical, dental, and vision coverage - Paid time off and public holidays - Volunteer Days and Ignite Days for learning and development - Retirement plans and tuition assistance - Remote and hybrid work flexibility options

🏢 Summary: Senior leadership role responsible for building and leading the account management function to drive revenue growth across healthcare client portfolios. The position combines direct ownership of key accounts with team leadership, cross-functional collaboration, and scalable process development. Focused on retention, expansion, onboarding, and strategic client engagement within a fast-growing health-tech environment. 🗂️ Requirements: 10+ years account management or client success experience, 5+ years leadership experience managing revenue-driven teams, Experience in healthcare services, health IT, or value-based care, Proven management of complex multi-stakeholder client relationships, Strong knowledge of healthcare operations and billing workflows, Understanding of payer/provider dynamics, Bachelor's degree or equivalent experience, Ability to travel 30-50% for client visits 📃 Skills: Healthcare, HealthIT, Billing, Revenue, Onboarding, AccountManagement, ClientSuccess, ValueBasedCare, QBR, CRM 🏢 Description: About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description: The Director of Account Management will lead and build the account management function that drives growth for Jaan Health's client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing, Sales, Delivery, Solutions, and Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health's growth. Key Responsibilities: - Take accountability to drive revenue growth across existing clients to achieve the Company's revenue targets. - Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion. - Lead and develop the account management team, setting direction, building processes, and coaching toward high performance. - Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism. - Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion. - Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones. - Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps. - Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business. - Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk. Requirements: - 10+ years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting. - 5+ years of leadership experience building and driving teams to hit revenue targets. - Proven track record of managing complex, multi-stakeholder client relationships. - Strong understanding of healthcare operations, including billing workflows and payer/provider dynamics. - Exceptional communication, presentation, and organizational skills. - Ability to thrive in a fast-paced, high-growth startup environment with limited structure. - Bachelor's degree or equivalent experience. - Ability to travel 30-50% of the time for client visits to develop relationships, conduct monthly/quarterly business reviews, and drive revenue growth. Preferred Requirements: - Experience working in a health-tech or healthcare services growth company. - Experience working with healthcare provider organizations. Work Style & Logistics: We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee must embody growth company DNA, including high velocity, strong ownership, comfort with ambiguity, resilience, and a growth mindset. Employees are expected to design scalable approaches while anticipating future business needs and delivering measurable results. The culture is built on five principles: Care, Curiosity, Clarity, Co-Creation, and Craftsmanship. Compensation & Benefits: - Competitive compensation based on experience and impact. - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost. - Generous Paid Time Off: up to 35 paid days off each year, including 12 vacation days, up to 9 sick/wellness days, 12 paid company holidays, and 2 paid give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment (100% match on the first 3% contributed and 50% match on the next 2% contributed). - Collaborative, mission-driven team environment focused on transforming healthcare at scale. Equal Employment Opportunity: Phamily is an equal opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to legally protected characteristics.

🏢 Summary: Associate Account Manager role focused on leading digital marketing strategies for upper-tier industrial clients, driving user acquisition, conversion, and revenue growth. The position combines client relationship management with data-driven campaign execution across SEO, email, social, and web platforms. Candidates will collaborate with cross-functional teams and leverage analytics tools to optimize ROI and marketing performance. 🗂️ Requirements: Bachelor's degree, 1–3+ years of experience in digital marketing, Minimum 1 year of client-facing experience, Minimum 1 year of project management experience, Knowledge of SEO, social media, email marketing, or blog writing best practices, Experience with HubSpot, Google Analytics, and WordPress 📃 Skills: SEO, SEM, HubSpot, GoogleAnalytics, WordPress, SEMRush, AHrefs, GoogleAds, Optmyzer, SearchConsole, LinkedInAnalytics, DataStudio, ABTesting, Pardot 🏢 Description: Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. At Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omnichannel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our customer-focused Client Services team to serve our most upper-tier customers. As an Associate Account Manager, you will collaborate with your clients to gain a deep understanding of their unique business objectives and design digital strategies to drive tangible outcomes. Responsibilities: - Serve as the primary strategic lead for a portfolio of industrial clients to cultivate strong and trusted partnerships with each of them - Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM) - Partner with cross-functional teams to execute marketing campaigns, ensure alignment with client expectations, and deliver on ROI - Lead biweekly or monthly (dependent on program scope) client calls to review program KPIs, deliverable updates, and program progress - Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program - Address clients' questions or concerns about the performance of their program and provide strategic and tactical solutions - Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually - Collaborate with Sales to offer a holistic service that can lead to increased revenue - Develop, present, and implement holistic growth marketing strategies that align with the clients' goals, covering aspects like user acquisition, conversion, and revenue growth Qualifications: - Bachelor's degree - 1-3+ years experience in a digital marketing role; agency preferred - Minimum 1 year of client-facing experience - Minimum 1 year of project management experience - Some knowledge of best practices for SEO, social media, email marketing, and/or blog writing - Experience with our tech stack: Hubspot, Google Analytics, and WordPress - Outstanding communication and people skills Nice-to-have experience: - B2B and/or industrial/manufacturing industry knowledge - Experience using SEO tools (e.g., SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio reporting from Google, A/B testing software, and/or chatbot plugins - Experience using marketing platform tools (e.g., HubSpot, Pardot, etc.) - Certifications: Google Analytics, Google Ads, and/or project management The estimated base salary range for new hires into this role is $60,000 - $70,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more. Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

🏢 Summary: Hybrid Senior Account Executive role focused on selling enterprise IT solutions to Mid-Tier and Fortune 1000 clients, driving new business growth and managing strategic accounts. The position involves selling data center, cloud, collaboration, network infrastructure, and AI-related solutions while building long-term client and partner relationships. Candidates should have extensive technology sales experience and the ability to engage CXO and VP-level stakeholders. 🗂️ Requirements: 10+ years selling technology services, Experience selling enterprise IT solutions, Experience selling to CXO and VP-level stakeholders, Lead qualification and new account acquisition skills, Account management and relationship-building experience, Knowledge of e-business solutions, Strong communication and presentation skills, Problem-solving and time management skills, Ability to work independently and drive sales success, Willingness to travel up to 30%, BA/BS in Business, BA/BS in Management, BA/BS in Computer Science, BA/BS in Engineering 📃 Skills: Cloud, Networking, AI, Datacenter, Collaboration, Infrastructure, Salesforce, E-business 🏢 Description: Overview HYBRID REMOTE opportunity for candidates geographically located in or near Northern Virginia with a willingness to work on-site in the Herndon, Virginia headquarters one day per week. If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role offers the opportunity to drive technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, OEMs, and enterprise solutions providers. Your Impact The essential functions of this position include: - Develop and execute strategic sales plans to drive growth including new account relationships - Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies - Maintain and grow existing client revenues through cross-selling of core competencies - Establish and maintain manufacturer/partner relationships to develop joint sales opportunities - Implement an ongoing account management plan, including leveraging all specialized resources - Provide monthly forecast and quarterly reviews for assigned territory - Travel up to 30% may be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed. Qualifications - Proven success selling to Managed Accounts at the CXO and VP levels - Minimum of 10 years of experience selling technology services including data center, cloud, collaboration, network infrastructure, and emerging technologies - Experience selling AI Solutions and Services is a plus - VAR/systems integrator sales and/or direct selling experience with technology OEMs or software companies preferred - Knowledge of e-business solutions environment - Strong ability to qualify leads, engage new markets, and successfully close new accounts - Excellent communication, presentation, problem-solving and time management skills - Ability to leverage subject matter experts (SMEs) to accelerate and enhance the sales process - Ability to take initiative, self-motivate, and drive sales success independently - BA/BS in Business, Management, Computer Science or Engineering fields preferred Position Specifics The initial base salary range for this position is expected to be between $80,000 and $125,000 annually. Compensation may also include commissions and discretionary bonuses. Benefits may include medical and financial coverage, 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws.

🏢 Summary: Senior Technical Account Manager role focused on serving as a trusted technical and operational advisor for ISP and enterprise customers, driving deployments, platform adoption, integrations, and issue resolution within a SaaS and cloud-based environment. The position combines customer-facing technical leadership, cross-functional coordination, and deep networking expertise to ensure successful operationalization of platform capabilities at scale. It requires strong knowledge of cloud, networking, APIs, and troubleshooting tools to manage escalations and support complex technical environments. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications or related field, or equivalent practical experience, Experience in customer-facing technical roles (e.g., Technical Account Management, Solutions Engineering, Technical Program Management, Technical Support), Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms, Working knowledge of cloud platforms, SaaS environments, and APIs, Familiarity with networking concepts (LAN/WAN, routing, switching, WiFi, CPE/gateway technologies), Experience with technical troubleshooting tools (logs, dashboards, SSH, packet captures, monitoring platforms), Ability to manage technical escalations and coordinate cross-functional technical initiatives, Strong analytical skills and ability to interpret SQL queries and technical reports, Proficiency with collaboration tools such as Jira, Confluence, and Slack 📃 Skills: Cloud, SaaS, APIs, LAN, WAN, Routing, Switching, WiFi, CPE, SSH, SQL, Jira, Confluence, Slack, OpenSync, OpenWRT, RDK, Databricks, SageMaker, Mixpanel, CCNA, CCNP, CWNA, CWSP, AWS, PMP, ITIL 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities Serve as the primary technical and operational point of contact for assigned customer accounts. Build trusted relationships with ISP and Enterprise technical stakeholders. Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. Drive technical issue resolution, escalation management, and follow-through to completion. Support customer onboarding, deployments, integrations, release planning, and operational readiness. Help customers successfully adopt and operationalize Plume platform capabilities and tools. Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. Lead regular technical reviews, status meetings, and customer operational governance discussions. Translate customer feedback into actionable recommendations for Product and Engineering teams. Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. Partner with Engineering and Support teams on complex technical escalations when needed. Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications Education Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. Equivalent practical experience will also be considered. Experience Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. Proven experience managing customer relationships and coordinating cross-functional technical initiatives. Experience handling technical escalations and driving issue resolution across multiple teams. Strong organizational, analytical, and project coordination skills. Comfortable operating in fast-paced environments with evolving priorities. Ability to learn new technologies and platforms quickly. Required Skills Customer & Operational Skills Excellent verbal and written communication skills. Strong stakeholder management and customer engagement abilities. Ability to independently lead customer technical discussions and operational reviews. Strong problem-solving and troubleshooting mindset. Excellent organizational and follow-through skills. Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills Working knowledge of cloud platforms, SaaS environments, and APIs. Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. Familiarity with data analysis and reporting tools. Ability to run or interpret SQL queries and technical reports is preferred. Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience ISP or telecommunications industry experience. Vendor-side experience supporting service providers or enterprise customers. Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills The following are considered strong differentiators but are not required: Advanced SQL or analytics experience. Scripting or coding experience. Cloud architecture certifications or experience. Deep packet/network troubleshooting expertise. Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications CCNA / CCNP CWNA / CWSP AWS Certified Cloud Practitioner or Solutions Architect PMP or equivalent project/program management certification ITIL Foundation or similar operational certification The total compensation package would include an anticipated compensation range of $150,000.00 - $165,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #Hiring #HybridJobs #HybridWork #TechnicalAccountManager #CustomerSuccess #Telecommunications #ISP #Networking #WiFi #CloudComputing #SaaS #TechnicalLeadership #TechCareers #JoinOurTeam #FlexibleWorkAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: The Account Manager is responsible for driving profitable revenue growth by developing new business and managing strategic accounts within a specialized platform. The role involves solution-based selling, account planning, contract negotiation, and close collaboration with technical and regional teams. This position requires independent work, strong industry expertise, and up to 75% travel. 🗂️ Requirements: Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry or related discipline or equivalent work experience, 5–7 years of sales experience in distribution, manufacturing, or account management, Experience in developing and managing strategic customer relationships, Ability to translate customer needs into technical solutions, Strong knowledge of materials and processing, Proficiency in MS Word, PowerPoint, and Excel, Legal authorization to work in the specified country, Ability to travel up to 75% 📃 Skills: CRM, MSWord, PowerPoint, Excel, Salesforecasting, Accountplanning, Contractnegotiation, Polymers, Thermoplastics, Processing 🏢 Description: Position Overview: The Account Manager is responsible for developing profitable growth, with a primary focus on target customers based on a specialization platform. This includes forecasting annual objectives for sales, margins, and volume growth. The role requires the ability to sell at all levels of management, build strong relationships, and assist customers in problem solving to deliver solutions. The individual must work independently with little oversight and effectively influence at the managerial peer level. Up to 75% travel is required. Responsibilities: - Deliver profitable revenue growth, including new business development - Achieve gross margin targets as a percentage of sales - Utilize customer-centric selling tools and processes, including scorecards, business reviews, EVE tools, high/wide/deep relationship development, prospecting, sales funnel development, AR collection, cross selling, and CRM management - Establish, track, and close new business targets aligned with short- and long-term objectives - Develop contact matrices and build relationships with key decision makers - Prospect and conduct cold calls - Develop and manage sales plans, sales budgets, and expense budgets - Establish account development plans and network across customer and internal organizations - Deliver planned results (AOP) - Identify and capture service opportunities within assigned geography or industry - Develop industry and product expertise to leverage opportunities - Collaborate with regional sales and technical teams to drive solutions-based growth - Align customer business strategies with company capabilities - Monitor competition and develop strategies to overcome barriers - Implement pricing and market strategies and negotiate customer contracts - Participate in strategy development and help define target markets and commercial strategy - Develop written account plans for top strategic accounts with defined sales metrics - Manage strategic relationships and monitor competitive activity - Maintain CRM data and sales statistics Qualifications: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline or equivalent work experience - 5–7 years of sales experience in distribution, manufacturing, sales, or account management - Ability to develop high, wide, and deep customer relationships - Strong analytical and complex problem-solving skills - Technical aptitude - Excellent verbal, written, and presentation skills - Broad knowledge of materials and processing - Strong computer skills with proficiency in MS Word, PowerPoint, and Excel - Legal authorization to work in the specified country is required

🏢 Summary: Senior Risk Management role focused on overseeing general liability and property claims while managing and optimizing the RMIS system. The position supports real estate operations through claims adjudication, TPA oversight, risk transfer, compliance, and cross-functional collaboration. It combines technical claims expertise with system management and reporting responsibilities. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field (or equivalent experience), Minimum 7 years of experience in claims-heavy environment, At least 4 years of litigated claims experience, Experience as claims supervisor at TPA, insurance carrier, or broker, Experience with commercial real estate or construction claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency in RIMIS software, Experience working with TPAs, Advanced Excel skills 📃 Skills: Riskonnect, RIMIS, Excel, RMIS, Claims, Litigation, Insurance, Reporting 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and provides general risk management support (40%), including generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, and reviewing contract language. ESSENTIAL FUNCTIONS: Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets company requirements and industry best practices. Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. Oversee evaluation, investigation, and adjudication of complex claims, including commercial general liability and property claims. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies. Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. Prepare and provide claim data for monthly and quarterly reports. Monitor TPA performance, establish performance metrics, conduct evaluations, and implement corrective measures. Provide ongoing training to improve effectiveness and efficiency. Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting, documentation, and adherence to claims handling protocols. Promote prompt and accurate FNOL, coverage analysis, claim investigations, timely litigation response, and effective communication. Collaborate with investments, development, legal, operations, and IT teams to optimize department performance and provide insights to the SVP of Risk Management. NON-ESSENTIAL FUNCTIONS: Support the Risk Management team on various tasks and provide coverage during team member absences. EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). Minimum 7 years of experience in a claims-heavy organization, including 4 years of litigated claims experience, or experience as a claims supervisor at a TPA, insurance carrier, or broker, with a focus on commercial real estate or construction, general liability litigation, and property. Strong knowledge of claims handling processes, insurance regulations, and best practices. Experience managing claims systems (preferably Riskonnect). Proficiency in RIMIS software and related tools. Experience working with TPAs is highly desirable. Relevant professional certifications (e.g., AIC, CPCU) are a plus. KNOWLEDGE, SKILLS AND ABILITIES: Proven experience with advanced Excel functions and data management. Ability to work independently and manage time effectively. Exceptional organizational skills and proactive mindset. WHAT CIM OFFERS: Competitive compensation package including eligibility for bonus pay. Comprehensive medical, dental, and vision plans. Health Savings Account with employer contribution. Company-paid life and disability insurance. 401(k) savings plan with company match. Paid time off including vacation, 10 designated holidays, sick time, and bereavement leave. Up to 16 hours of volunteer time off. Up to 16 weeks of Paid Parental Leave. Ongoing professional development programs. Wellness program with monthly and quarterly prizes. Actual base salary considers factors such as geography, job-related knowledge, experience, and budget. The anticipated base salary range for this position in New York, NY is $100,000 - $125,000.