June 23, 2026

Senior Technical Account Manager

Senior • On-site

150,000 - 165,000 USD/yr

Denver, CO

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.

Overview

Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers.

This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success.

The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success.

The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale.

Responsibilities

  • Serve as the primary technical and operational point of contact for assigned customer accounts.
  • Build trusted relationships with ISP and Enterprise technical stakeholders.
  • Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams.
  • Drive technical issue resolution, escalation management, and follow-through to completion.
  • Support customer onboarding, deployments, integrations, release planning, and operational readiness.
  • Help customers successfully adopt and operationalize Plume platform capabilities and tools.
  • Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams.
  • Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes.
  • Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows.
  • Create and maintain clear customer-facing documentation, operational processes, and internal runbooks.
  • Lead regular technical reviews, status meetings, and customer operational governance discussions.
  • Translate customer feedback into actionable recommendations for Product and Engineering teams.
  • Help drive alignment across internal and external stakeholders to achieve shared goals and timelines.
  • Partner with Engineering and Support teams on complex technical escalations when needed.
  • Contribute to the development of TAM operational processes, best practices, and customer engagement models.

Qualifications

Education

  • Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred.
  • Equivalent practical experience will also be considered.

Experience

  • Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support.
  • Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred.
  • Strong ability to communicate technical concepts clearly to both technical and non-technical audiences.
  • Proven experience managing customer relationships and coordinating cross-functional technical initiatives.
  • Experience handling technical escalations and driving issue resolution across multiple teams.
  • Strong organizational, analytical, and project coordination skills.
  • Comfortable operating in fast-paced environments with evolving priorities.
  • Ability to learn new technologies and platforms quickly.

Required Skills

Customer & Operational Skills

  • Excellent verbal and written communication skills.
  • Strong stakeholder management and customer engagement abilities.
  • Ability to independently lead customer technical discussions and operational reviews.
  • Strong problem-solving and troubleshooting mindset.
  • Excellent organizational and follow-through skills.
  • Ability to manage multiple priorities and coordinate across teams effectively.

Technical Skills

  • Working knowledge of cloud platforms, SaaS environments, and APIs.
  • Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies.
  • Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms.
  • Familiarity with data analysis and reporting tools.
  • Ability to run or interpret SQL queries and technical reports is preferred.
  • Familiarity with Jira, Confluence, Slack, and related collaboration tools.

Preferred Experience

  • ISP or telecommunications industry experience.
  • Vendor-side experience supporting service providers or enterprise customers.
  • Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms.
  • Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems.
  • Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations.
  • Experience supporting customer release management or operational governance processes.

Nice-to-Have Technical Skills

The following are considered strong differentiators but are not required:

  • Advanced SQL or analytics experience.
  • Scripting or coding experience.
  • Cloud architecture certifications or experience.
  • Deep packet/network troubleshooting expertise.
  • Experience with Databricks, SageMaker, Mixpanel, or similar platforms.

Preferred Certifications

  • CCNA / CCNP
  • CWNA / CWSP
  • AWS Certified Cloud Practitioner or Solutions Architect
  • PMP or equivalent project/program management certification
  • ITIL Foundation or similar operational certification

The total compensation package would include an anticipated compensation range of $150,000.00 - $165,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting.

#Hiring #HybridJobs #HybridWork #TechnicalAccountManager #CustomerSuccess #Telecommunications #ISP #Networking #WiFi #CloudComputing #SaaS #TechnicalLeadership #TechCareers #JoinOurTeam #FlexibleWork

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

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Strong emphasis is placed on REST API design, data integrity, security, and performance in complex real estate management systems. 🗂️ Requirements: Commercial experience in PHP backend development, Very good knowledge of React and modern frontend practices, Strong understanding of relational databases, Experience with PostgreSQL, Experience designing and implementing REST APIs, Knowledge of secure coding practices and data protection, Focus on performance and scalability in database-heavy systems, Ability to work as a fullstack developer, Communicative English (spoken and written) 📃 Skills: PHP, Phalcon, React, PostgreSQL, REST, SQL, Docker, APIs, Security, Performance, Scalability 🏢 Description: About SINGU At SINGU , we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide , supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation. You will join the TAM (Technical Account Management) team , responsible for delivering customizations and dedicated functionalities for large enterprise clients, often international. The team focuses on adapting existing modules or building custom solutions tailored to specific customer needs. A significant part of the work involves data imports and system integrations , where security, data correctness, and database performance are critical. What You'll Bring to the Team Must-have: Strong commercial experience in PHP backend development, Very good knowledge of React and modern frontend development practices, Very good understanding of relational databases , especially PostgreSQL, Proven experience in designing and implementing REST APIs, High attention to application security (secure coding practices, data protection), Strong focus on performance and scalability , especially for database-heavy operations, Ability to work effectively as a fullstack developer (backend + frontend), Communicative English (spoken and written) – sufficient for: - internal company communication, - reading and writing technical and business specifications, - working with English-language documentation and tickets. Nice to Have: Experience working in international environments or projects, Experience with data import pipelines or external system integrations, Knowledge of Docker and containerized development environments, Experience with PostgreSQL performance tuning, Background in customization-heavy or enterprise systems, Experience working in a product-oriented organization. Tech Stack: Backend: PHP (Phalcon framework) Frontend: React Database: PostgreSQL Architecture: REST APIs, data-heavy integrations What You'll Do: Design and implement custom functionalities and system adaptations for enterprise clients. Develop and maintain secure, efficient backend services using PHP and Phalcon. Build and extend React-based frontend components aligned with backend APIs. Design, implement, and maintain REST APIs. Implement and optimize data import processes from external systems with a strong focus on: security, data integrity, database performance. Identify and resolve performance bottlenecks in the application and database. Collaborate closely with internal engineering, product, and TAM teams. Take ownership of code quality, maintainability, and security. What we offer: 💰 Competitive Salary Range – Depending on your experience, we offer between 17000 19000PLN net on a B2B contract , or the equivalent total employer cost for an employment contract (UoP). 🤝 A fantastic, engaged, and experienced team – Collaborate with passionate people who love what they do. 🎯 An environment open to innovation – We embrace creativity and new ideas in a dynamic setting. 🏡 A family-like atmosphere with a "you" culture – in a company that values "we". 📚 Annual budget for training & education – Invest in yourself with a dedicated budget for learning & development—no need to take a day off, it’s included in your working hours! 🕘 Flexible working hours – Work the way that suits you best. 🩺 Private healthcare (including dental & vision care) – Your well-being is important to us. 📆 Extra day off for medical check-ups – Because your health comes first. 🌍 Annual team offsite – Spend time with the team in a beautiful location. 🍏 Top-notch Apple equipment – The best tools to do your best work. 🥐 Monthly themed breakfasts – Start your day with great food & company. 🎁 Referral Program – Get rewarded for bringing great people on board. What happens after application? We’ll review your application and get back to you within a few days. The recruitment process usually includes 2–3 steps : a short introductory call, a task or case discussion, and a meeting with the Team Lead. Some interviews may take place in our Cracow office . Ready to become a trusted technical partner for some of the biggest real estate players in Europe? Apply now and help us build the future of property operations 🚀

Technology

Accenture

Infrastructure Engineer (GCP)

Mid

Hybrid

Warsaw, Poland

🏢 Summary: Role focused on delivering and transforming enterprise IT infrastructure using Google Cloud and hybrid/on-premises models. Involves designing and implementing containerized, automated, and highly available architectures with DevOps and Infrastructure as Code practices. Projects target enterprise, critical infrastructure, and government clients. 🗂️ Requirements: 3+ years experience with container technologies and orchestration platforms, Hands-on experience with Linux and Linux automation, Experience with Terraform and Ansible, Experience with virtualization platforms, Understanding of DevOps practices and tools, Experience with Infrastructure as Code, Experience in on-premises infrastructure management, Basic knowledge of networking, storage, databases, monitoring and logging, Experience with at least one public cloud, Strong troubleshooting skills, Upper-intermediate English and Polish 📃 Skills: Kubernetes, GKE, OpenShift, Anthos, Linux, Terraform, Ansible, VMware, Nutanix, Jenkins, Git, GitLab, Pipelines, DeploymentManager, GoogleCloud, Bash, Python, RedHat, Debian, Windows 🏢 Description: Job Description WHO WE ARE Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. For more information about Accenture Technology Poland , please visit our website . Accenture Cloud First is a new, multi-service group to enable re-platforming global businesses in the Cloud with greater speed and to achieve greater value. We help companies across all industries rapidly become Cloud First businesses and accelerate their digital transformation to realize greater value at speed and scale. THE WORK Deliver IT solutions through on-premises and hybrid cloud models utilizing Google technologies, tailored for enterprise clients, critical infrastructure, and government institutions. Participate in designing and implementing technical solutions in areas such as infrastructure architecture deployment, containerization, automation, DevOps, and disaster recovery/high availability. Conduct infrastructure assessments and transformations. Identify opportunities for optimization and transformation of client on-premises and cloud environments. Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office, depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. WHAT’S IN IT FOR YOU? Work on projects for international clients, expanding your technical expertise in infrastructure and cloud solutions. Thrive in an inclusive workplace that values diverse perspectives and fosters continuous learning. Access structured development programs and certifications to accelerate your career growth. Qualification HERE’S WHAT YOU’LL NEED 3+ years of experience (or strong fundamentals) in container technologies and orchestration platforms (e.g., Kubernetes, GKE, OpenShift, Anthos). Hands-on experience with Linux, Linux automation (scripts, Terraform, Ansible), and virtualization platforms (VMware, Nutanix). Solid understanding of DevOps culture, practices, and tools (e.g., Jenkins, Git, GitLab, Pipelines). Experience with Infrastructure as Code (IaC) and automation tools using machine-readable definition files (e.g., Terraform, Ansible, Deployment Manager). Practical experience in on-premises infrastructure management and transformation. Basic knowledge of networking, storage (file, block, object), databases, and infrastructure monitoring/logging solutions. Knowledge and experience with at least one public cloud (Google Cloud preferred). Strong troubleshooting skills. Upper-intermediate proficiency in English and Polish. Availability and willingness for international travel. Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if you do not meet every requirement, we wholeheartedly encourage you to submit your application. BONUS POINTS IF YOU HAVE Google Cloud Professional Certified Architect or Associate Cloud Engineer certification. Knowledge of common operating systems (Linux Red Hat/Debian, Windows). Understanding of computer security aspects (network security, application security, cryptography). Experience developing scripts or applications in Bash or Python. WHAT WE OFFER Stable employment conditions based on an employment contract. Individual support from a People Lead and a clear professional development path, including coaching sessions. Extensive training package (technical, soft skills, language), access to e-learning platforms, and certification co-financing. Employee Assistance Program (legal, financial, and psychological consultations). Participation in Accenture’s Employee Share Purchase Plan and referral program. Private medical care, life insurance, and access to benefits platform (including Multisport card). WHAT WE BELIEVE: Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed into everything we do and for everyone we work with. When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Technology

RedHelm

Service Desk Analyst l

Junior

On-site

Columbus, OH

🏢 Summary: Service Desk Analyst I role providing first-line technical support across client environments, including troubleshooting end-user devices, account administration, VPN and application support, and incident management. The position focuses on customer service, operational efficiency, and adherence to security best practices within a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity platforms, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security fundamentals, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support the confidentiality, integrity, and availability of the systems managed. Please Note RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. Equal Opportunity Employer RedHelm provides equal employment opportunity to all persons regardless of protected characteristics under federal, state, or local law and will provide reasonable accommodations for qualified individuals with disabilities. Why Join Us This role offers opportunities to work on complex IT and cybersecurity challenges within a growing technology environment. Benefits include medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays, along with opportunities for professional growth and development.

Technology

RedHelm

Service Desk Analyst l

Junior

On-site

Youngstown, OH

🏢 Summary: Service Desk Analyst I role providing end-user technical support across client environments, including troubleshooting devices, managing user accounts, and supporting networking, VPN, and virtual desktop solutions. The position focuses on incident resolution, customer service, documentation, and adherence to security best practices in a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity management, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud, Networking, VirtualDesktop 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support commitment to maintaining the confidentiality, integrity, and availability of the systems managed. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. Benefits - Medical, dental, and vision coverage - 401(k) program - Paid time off - Floating holidays - Paid holidays - Opportunities for career growth and professional development

Technology

Accenture

Infrastructure Engineer

Mid

Hybrid

Warsaw, Poland

🏢 Summary: The role focuses on delivering and transforming enterprise IT infrastructure solutions using on-premises and hybrid cloud models with Google Cloud technologies. It involves designing, deploying, and optimizing containerized, automated, and highly available environments for enterprise and government clients. The position emphasizes infrastructure architecture, DevOps practices, and cloud transformation initiatives. 🗂️ Requirements: Minimum 3 years experience with container technologies and orchestration platforms, Hands-on experience with Linux and Linux automation, Experience with virtualization platforms, Knowledge of DevOps practices and tools, Experience with Infrastructure as Code and automation, Experience in on-premises infrastructure management, Basic knowledge of networking, storage, databases, monitoring and logging, Experience with at least one public cloud (Google Cloud preferred), Strong troubleshooting skills, Upper-intermediate English proficiency 📃 Skills: Kubernetes, GKE, OpenShift, Anthos, Linux, Terraform, Ansible, VMware, Nutanix, Jenkins, Git, GitLab, Pipelines, DeploymentManager, GoogleCloud, Bash, Python, Windows, RedHat, Debian 🏢 Description: Job Description WHO WE ARE Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.For more information about Accenture Technology Poland , please visit our website . Accenture Cloud First is a new, multi-service group to enable re-platforming global businesses in the Cloud with greater speed and to achieve greater value. We help companies across all industries rapidly become Cloud First businesses and accelerate their digital transformation to realize greater value at speed and scale. THE WORK Deliver IT solutions through on-premises and hybrid cloud models utilizing Google technologies, tailored for enterprise clients, critical infrastructure, and government institutions. Participate in designing and implementing technical solutions in areas such as infrastructure architecture deployment, containerization, automation, DevOps, and disaster recovery/high availability. Conduct infrastructure assessments and transformations. Identify opportunities for optimization and transformation of client on-premises and cloud environments. Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office, depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. WHAT’S IN IT FOR YOU? Work on projects for international clients, expanding your technical expertise in infrastructure and cloud solutions. Thrive in an inclusive workplace that values diverse perspectives and fosters continuous learning. Access structured development programs and certifications to accelerate your career growth. Qualifications HERE’S WHAT YOU’LL NEED Minimum 3 years of experience (or strong fundamentals) in container technologies and orchestration platforms (e.g., Kubernetes, GKE, OpenShift, Anthos). Hands-on experience with Linux, Linux automation (scripts, Terraform, Ansible), and virtualization platforms (VMware, Nutanix). Solid understanding of DevOps culture, practices, and tools (e.g., Jenkins, Git, GitLab, Pipelines). Experience with Infrastructure as Code (IaC) and automation tools using machine-readable definition files (e.g., Terraform, Ansible, Deployment Manager). Practical experience in on-premises infrastructure management and transformation. Basic knowledge of networking, storage (file, block, object), databases, and infrastructure monitoring/logging solutions. Knowledge and experience with at least one public cloud (Google Cloud preferred). Proven ability to learn quickly, demonstrated through achieved technical certifications. Strong troubleshooting skills Upper-intermediate English proficiency. Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if you do not meet every requirement, we wholeheartedly encourage you to submit your application. BONUS POINTS IF YOU HAVE Google Cloud Professional Certified Architect or Associate Cloud Engineer certification. Knowledge of common operating systems (Linux Red Hat/Debian, Windows). Understanding of computer security aspects (network security, application security, cryptography). Experience developing scripts or applications in Bash or Python. WHAT WE OFFER Stable employment conditions based on an employment contract. Individual support from a People Lead and a clear professional development path, including coaching sessions. Extensive training package (technical, soft skills, language), access to e-learning platforms, and certification co-financing. Employee Assistance Program (legal, financial, and psychological consultations). Participation in Accenture’s Employee Share Purchase Plan and referral program. Private medical care, life insurance, and access to benefits platform (including Multisport card). WHAT WE BELIEVE: Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed into everything we do and for everyone we work with. When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority." #LI-EU

Technology

MOTIFE

Staff Software Engineer

Senior

Hybrid

Krakow, Poland

31,000 - 37,000 PLN/mo

🏢 Summary: Senior Staff Software Engineer role focused on technical leadership and architecture for a large-scale SaaS marketing automation platform undergoing an AI-first transformation. The position involves driving AI-powered solutions, shaping cloud-native architecture on AWS, and solving complex scalability and performance challenges across distributed systems. The role operates across multiple teams, influencing technical strategy and mentoring senior engineers. 🗂️ Requirements: 8+ years of software engineering experience, Experience designing and delivering large-scale SaaS applications, Experience with complex distributed systems, Strong backend expertise in Python and/or PHP, Strong system design and architecture experience, Hands-on experience with AI-powered products or LLM integrations, Experience with AWS cloud environments, Experience with CI/CD pipelines and observability tools, Knowledge of MySQL, Redis, or DynamoDB, Ability to drive architectural decisions across teams 📃 Skills: Python, PHP, AWS, React, Ember, MySQL, Redis, DynamoDB, CI/CD, LLM, AI, Observability 🏢 Description: Our client helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on the Client’s mix of pre-built automation and integration to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. We’re looking for a Staff Software Engineer to join our client's growing engineering organization and help shape the future of a large-scale SaaS platform undergoing a major AI-first transformation. This is a highly impactful role focused on technical leadership, architecture, and cross-team collaboration. As a Staff Engineer, you’ll work across multiple engineering teams, helping solve complex technical challenges, drive architectural decisions, and accelerate the adoption of AI-powered solutions and agentic workflows across the platform. Rather than being tied to a single product area, you’ll operate at a broader organizational level, partnering closely with Engineering, Product, Design, and AI teams to improve scalability, performance, and engineering excellence. You’ll also play a key role in mentoring senior and lead engineers, helping raise the technical bar across the organization. This role is ideal for someone who enjoys tackling complex system-level challenges, influencing technical strategy, and driving impact through architecture, mentorship, and technical leadership rather than people management. Key takeaways: Stack: Python/PHP, AWS, React/Ember, MySQL, Redis, DynamoDB, CI/CD pipelines, observability tooling, and AI/LLM-powered services. Salary : 31 000 - 37 000 PLN gross/month, Contract of employment (+10% annual bonus, 75% Creative Tax) Working model: Hybrid, once a week in the office Location: Krakow, ul. Konopnickiej Recruitment process: Call with MOTIFE recruiter (30 min) Technical architecture session (1,5h) Panel (including cross-functional, AI-focused, High Grader | 1,5h) Responsibilities: Provide technical leadership and architectural guidance across multiple engineering teams within the Kraków Hub. Drive the design and development of AI-powered solutions, including agentic workflows, LLM integrations, and intelligent platform capabilities. Solve complex platform, scalability, and performance challenges across backend systems built with Python and PHP, while maintaining awareness of frontend technologies such as React and Ember. Partner closely with Engineering, Product, Design, and AI teams to deliver high-impact solutions. Contribute to the evolution of cloud-native architecture, engineering standards, and best practices across AWS-based environments. Mentor senior and lead engineers, fostering engineering excellence and best practices. Act as a trusted technical advisor, helping teams make sound architectural decisions while balancing business goals with long-term platform health. Requirements: 8+ years of software engineering experience , including designing and delivering large-scale SaaS applications and complex distributed systems. Strong backend expertise with Python and/or PHP in production systems. Solid system design and architecture background, with the ability to drive technical decisions, solve complex platform-wide challenges, and balance short-term delivery with long-term scalability. Hands-on experience with AI-powered products, LLM integrations, agentic workflows, or machine learning solutions. Proven ability to influence technical direction across teams and drive architectural decisions. Experience with AWS, CI/CD, observability, and modern engineering practices. Knowledge of databases such as MySQL, Redis, DynamoDB, or similar technologies. Experience with React or Ember is considered a plus. Background in marketing automation, CRM, or e-commerce platforms. Familiarity with modern AI engineering practices, AI development tooling, and emerging standards such as MCP is a plus. What we offer: Health Benefits 1. Medical Full coverage for employees and their dependents through LUX MED. Employees have access to the “Premium” package, providing enhanced coverage and greater access to care. A client pays 100% of the premium for employees and 50% for dependents. 2. Dental No additional cost for dental coverage- integrated into LUX MED medical plan. 3. Vision Reimbursement for vision expenses up to 400 PLN every 2 years. Mental Health Tools Access to TELUS Health EAP to provide support and resources in a time of need. Additional Benefits 10% annual bonus 75% Creative Tax Vacation: 26 days. Home Office Stipend: One-time $150 equivalent home office stipend to outfit their home office. Calm Subscription: Premium subscription access to Calm, the #1 app for sleep, meditation, and relaxation. Hub Perks: Receive meal and transportation benefits when traveling to the Poland Hub. Baby Swag: If you have a baby or adopt, you’ll receive a company-branded first bath bundle. Sabbatical Program: After 5 years of employment, receive a month-long paid sabbatical leave, with a sabbatical leave bonus.