Integration Engineer

🏢 Summary: Sales and account management role focused on building relationships with local business owners, managing merchant accounts, and driving revenue growth through financial service solutions. The position includes full-cycle sales responsibilities, client retention, onboarding, and cross-functional collaboration. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: Experience with full sales cycle management, Ability to manage merchant accounts and client relationships, Strong communication and interpersonal skills, Problem-solving and customer-focused approach, Ability to work independently and adapt to changing environments, Strong organizational and collaboration skills, Access to wired internet connection with minimum 25 Mbps download and 20 Mbps upload speeds, Own vehicle required, Must be located and able to work on Oahu or Kauai 📃 Skills: Sales, AccountManagement, CRM, Finance, Networking, Communication, CustomerService, Internet, Onboarding 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Quick Facts Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. Core Responsibilities Sales: - Proactively connect with local business owners to understand their unique stories, challenges, and goals. - Own the full sales cycle, from scheduling meetings and presenting solutions to closing deals and fostering long-term partnerships. - Consistently exceed sales targets through relationship-building and strategic outreach. - Expand our network of local merchants, driving growth and team success. - Strengthen client retention, generate referrals, and create new revenue opportunities through proactive engagement. Account Management: - Implement proactive strategies to strengthen relationships, identify retention opportunities, and drive referrals. - Manage a portfolio of merchant accounts, ensuring ongoing satisfaction through regular check-ins, contract renewals, and rate reviews. - Introduce and implement new financial services to maximize value for existing clients. - Facilitate virtual and phone-based account maintenance as needed. - Collaborate across departments to swiftly resolve client challenges and maintain seamless service. - Participate in weekly strategy meetings to share progress, address challenges, and refine sales tactics while engaging in continuous learning through role-plays to enhance skills and sales effectiveness. - Onboard new partners by installing equipment and providing hands-on education, ensuring they feel confident and knowledgeable. Preferred Skills - Exceptional communication and interpersonal skills with a listening-first mentality. - Ability to explain complex financial concepts to business owners. - Strong problem-solving and customer-centric focus. - Critical thinking and ability to provide valuable client solutions. - Proactive, adaptable, and self-starting mindset. - Ability to make independent decisions and remain resilient in a dynamic environment. - Strong organizational and collaborative skills. - Ability to manage multiple tasks and prioritize workload effectively. Additional Requirements - Must have access to a wired internet connection with at least 25 Mbps download and 20 Mbps upload speeds. - Must have your own vehicle. - Must be located and able to work on Oahu or Kauai. Compensation - Salary range: $80,000 - $85,000, with potential flexibility based on candidate and company needs. Equal Opportunity Statement - Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to protected characteristics. - Gravity Payments collects and processes personal data in accordance with applicable data protection laws.

🏢 Summary: Field-based B2B sales and account management role focused on generating new business, managing merchant relationships, and supporting payment processing clients in English- and Korean-speaking markets. The position includes prospecting, retention activities, equipment setup, and client support while working toward sales and portfolio goals. Offers competitive compensation, profit sharing, comprehensive benefits, and career development opportunities. 🗂️ Requirements: 2+ years of experience in outside sales, customer support, account management, or customer-facing roles, Full professional fluency in English, Full professional fluency in Korean, Ability to perform field-based B2B prospecting and account management, Access to wired internet connection, Minimum 25 Mbps download speed, Minimum 20 Mbps upload speed 📃 Skills: B2B, Sales, Prospecting, AccountManagement, KYC, CustomerSupport, Payments, MerchantServices, Networking, CRM 🏢 Description: A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: - New Business: Generate 4 to 6 new business opportunities per month upon full ramp. - Daily Activity: Maintain a disciplined field presence with 30+ business stops and 5 proactive account health check-ins daily. - Retention: Minimizing portfolio churn by proactively executing 5 daily "Know Your Customer" (KYC) check-ins to triage technical or operational issues before they escalate. Core Responsibilities Sales: - Identify, prospect, and set appointments, and run the Gravity sales process with new prospects through fast-paced B2B prospecting primarily in the field and occasionally on the phone (targeting both English-speaking and Korean-speaking business sectors). - Facilitate an education-based, transparent decision-making process with potential clients. - Meet or exceed individual and team sales targets. - Increase the number of active merchants and strengthen our overall ability to serve local businesses. Account Management: - Manage a portfolio of merchant accounts by prioritizing and building deep relationship trust. - Through proactive outreach, positively impact retention, generate community referrals, and create opportunities for additional revenue. - Effectively triage with other internal departments when clients experience terminal difficulties or operational issues. - Perform rate reviews, financial evaluations, and contract renewals. - Reach out to inactive merchant accounts to restore partnerships. - Participate in weekly strategy meetings, hurdles reviews, and mock role-plays to develop the team's skill sets. - Facilitate account maintenance in person, virtually, or over the phone as needed. - Install payment processing equipment and assist with specialized language configurations or training (1-2 hours per setup). - Visit partnered local bank branches weekly to capture community referrals. Preferred Skills - Experience: 2+ years of experience in outside sales, customer support, account management, or a customer-facing role. This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together. Additional Requirements - Bilingual Requirement: Must have full professional fluency in both English AND Korean to seamlessly support our diverse client portfolios and internal teams. - Must have access to a wired internet connection and access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection. Benefits - Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. - Comprehensive Benefits: Medical, dental, and vision coverage. - Financial Security: 401(k) retirement plan and voluntary life insurance. - Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. - Career Growth: Training, mentorship, and development opportunities. - Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000 - $85,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.