June 2026 Director of Account Management

🏢 Summary: Strategic Operations Manager role supporting the Office of the CMO in driving healthcare growth initiatives, executive engagement, client relationships, and operational coordination for an AI-based care management platform. The position involves cross-functional collaboration, business development support, strategic planning, and frequent travel across the United States. Candidates should have strong executive support, analytical, project management, and healthcare-related business experience in fast-paced environments. 🗂️ Requirements: Experience supporting C-suite executives or senior leaders, Healthcare, health technology, consulting, government, or public health experience, Project management expertise, Strong organizational skills, Analytical and problem-solving skills, Executive presentation preparation experience, Business case development experience, Excellent written and verbal communication, Ability to manage multiple priorities, Comfort working with executive stakeholders, Ability to travel 50%+ across the United States 📃 Skills: AI, Healthcare, ProjectManagement, Analytics, Reporting, Presentations, Dashboards, Research, Operations, Sales, AccountManagement, BusinessDevelopment, CRM, PowerPoint 🏢 Description: Strategic Operations Manager, Office of the CMO Travel Expectations: 50% per business needs Job Reports To: Chief Medical Officer (CMO) Salary Range: $90,000-$110,000/ year About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description: The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed. Working across clinical, commercial, operational, and executive stakeholders, the Strategic Operations Manager helps translate strategy into action while supporting revenue growth, client success, and market expansion efforts. The role contributes directly to the mission by strengthening organizational coordination, supporting client success, and helping scale the impact of the Office of the CMO as the organization grows. The role will require meaningful travel in support of client meetings, conferences, leadership retreats, and other strategic and operational engagements. Travel demands may fluctuate based on organizational priorities and growth opportunities. Key Responsibilities: Strategic Business & Growth Support - Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners. - Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients. - Assist in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities. - Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO. - Conduct market, competitive, and industry research to inform business strategy and executive decision-making. - Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts. - Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities. Executive & Client Engagement - Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO. - Support continuity and follow-through with key client, partner, and stakeholder relationships. - Represent the Office of the CMO in select client, partner, and industry interactions. - Track commitments, priorities, and action items across multiple strategic workstreams. - Prepare executive briefings, board materials, presentations, and meeting summaries. - Develop and maintain dashboards, trackers, and reporting mechanisms for strategic initiatives and business development activities. Requirements: - Demonstrated success in supporting C-suite executives or senior leaders within healthcare, health technology, consulting, government, public health, or related fields. - Exceptional organizational, project management, and follow-through skills. - Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics. - Strong analytical and problem-solving capabilities. - Excellent written, verbal, presentation, and interpersonal communication skills. - Ability to manage multiple priorities in a fast-paced, high-growth environment. - Comfortable interacting with C-suite executives, physicians, healthcare leaders, investors, and strategic partners. - Experience preparing executive presentations, business cases, and strategic recommendations. Preferred Requirements: - Familiarity with healthcare delivery, population health, digital health, or value-based care. - Experience managing complex stakeholder relationships and partnerships. - Ability to balance attention to detail with long-term organizational goals. - Entrepreneurial mindset with ability to operate effectively with KPIs in high-ambiguity environments. Work Style & Logistics: - Fast-growing, early-stage company environment. - High ownership, resilience, and comfort with ambiguity required. - Ability to design scalable operational approaches and execute effectively. Compensation & Benefits: - Competitive compensation based on experience and impact. - Comprehensive medical, dental, and vision coverage. - Up to 35 paid days off annually. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment. - Collaborative, mission-driven team environment. Equal Employment Opportunity: The company is an equal opportunity employer committed to creating an inclusive environment for all employees.

🏢 Summary: Strategic Operations Manager role supporting the Office of the CMO in driving healthcare growth initiatives, executive operations, client engagement, and strategic partnerships within a fast-growing AI-based care management company. The position involves cross-functional coordination, executive-level communications, market research, and business development support with significant U.S. travel. Candidates should be experienced in healthcare or health technology environments and capable of managing complex stakeholder relationships in a high-growth setting. 🗂️ Requirements: Experience supporting C-suite executives or senior leaders, Background in healthcare, health technology, consulting, government, or public health, Project management skills, Organizational skills, Analytical skills, Problem-solving skills, Executive presentation preparation, Business case development, Written communication skills, Verbal communication skills, Presentation skills, Interpersonal communication skills, Ability to manage multiple priorities, Comfort working with executives, physicians, investors, and strategic partners, Ability to work in fast-paced, high-growth environments, Willingness to travel 50%+ across the United States 📃 Skills: AI, Healthcare, ProjectManagement, Analytics, Research, Presentations, Dashboards, Reporting, CRM, Operations, BusinessDevelopment, PopulationHealth, DigitalHealth, ValueBasedCare 🏢 Description: Strategic Operations Manager, Office of the CMO Travel Expectations: 50% per business needs Job Reports To: Chief Medical Officer (CMO) Salary Range: $90,000-$110,000/ year About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description: The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed. Working across clinical, commercial, operational, and executive stakeholders, the Strategic Operations Manager helps translate strategy into action while supporting revenue growth, client success, and market expansion efforts. The role contributes directly to Phamily's mission by strengthening organizational coordination, supporting client success, and helping scale the impact of the Office of the CMO as the organization grows. The role will require meaningful travel in support of client meetings, conferences, leadership retreats, and other strategic and operational engagements. Travel demands may fluctuate based on organizational priorities and growth opportunities, and the successful candidate should be comfortable in an environment where schedules and priorities may shift with limited notice. Key Responsibilities: Strategic Business & Growth Support - Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners. - Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients. - Assist in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities. - Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO. - Conduct market, competitive, and industry research to inform business strategy and executive decision-making. - Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts. - Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities. Executive & Client Engagement - Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO. - Support continuity and follow-through with key client, partner, and stakeholder relationships. - Represent the Office of the CMO in select client, partner, and industry interactions. - Track commitments, priorities, and action items across multiple strategic workstreams. - Prepare executive briefings, board materials, presentations, and meeting summaries. - Develop and maintain dashboards, trackers, and reporting mechanisms for strategic initiatives and business development activities. Requirements: - Demonstrated success in supporting C-suite executives or senior leaders within healthcare, health technology, consulting, government, public health, or related fields. - Exceptional organizational, project management, and follow-through skills. - Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics. - Strong analytical and problem-solving capabilities with the ability to synthesize information into executive-level recommendations. - Excellent written, verbal, presentation, and interpersonal communication skills. - Ability to manage multiple priorities in a fast-paced, high-growth environment. - Comfortable interacting with C-suite executives, physicians, healthcare leaders, investors, and strategic partners. - Experience preparing executive presentations, business cases, and strategic recommendations. Preferred Requirements: - Familiarity with healthcare delivery, population health, digital health, or value-based care. - Experience managing complex stakeholder relationships and partnerships. - Demonstrated ability to balance attention to detail with long-term organizational goals. - Entrepreneurial mindset with the ability to operate effectively with KPIs in high-ambiguity environments. Work Style & Logistics: The company operates in a fast-growing, early-stage environment requiring strong ownership, resilience, adaptability, and a growth mindset. Employees are expected to design scalable approaches, anticipate business needs, and deliver measurable results. Culture principles include: - Care - Curiosity - Clarity - Co-Creation - Craftsmanship Compensation & Benefits: - Competitive compensation based on experience and impact - Comprehensive medical, dental, and vision coverage for employees and dependents - Up to 35 paid days off annually, including vacation, sick/wellness days, company holidays, and give-back days - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - Collaborative, mission-driven team environment focused on transforming healthcare at scale Equal Employment Opportunity: The company is committed to creating an inclusive environment for all employees and provides equal employment opportunities regardless of legally protected status.

🏢 Summary: Senior Software Engineer role focused on building and scaling an AI-driven healthcare SaaS platform in a fast-paced startup environment. The position involves full-stack development, architecture decisions, API and infrastructure ownership, and improving platform scalability and reliability. Candidates will work with modern web technologies, cloud infrastructure, and AI-enabled engineering practices to support clinical care systems. 🗂️ Requirements: 7+ years of full lifecycle software engineering experience, Experience building, shipping, and maintaining production SaaS systems, Strong software architecture and technical leadership skills, Experience in startup or fast-paced environments, Ability to write clean, production-quality code, JavaScript proficiency, HTML proficiency, CSS proficiency, Experience with Vue.js or React, Experience with Ruby on Rails, Python, or Elixir, SQL database experience, Experience with PostgreSQL or MySQL, Experience with TDD methodologies, Experience with RSpec or Playwright, Experience with AWS or GCP, Experience with Docker and Kubernetes, AI implementation experience, Strong communication skills, Healthcare, SaaS, or startup industry experience 📃 Skills: Ruby, Rails, Python, Elixir, JavaScript, HTML, CSS, Vue, React, SQL, PostgreSQL, MySQL, TDD, RSpec, Playwright, AWS, GCP, Docker, Kubernetes, AI, FHIR, HL7, ML, LLM 🏢 Description: About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. The company leverages proprietary technology to help health systems, medical groups, and ACOs deliver proactive care to underserved patients. Phamily, the company's core technology platform, supports chronic disease management with AI-driven tools that enable physicians and care teams to deliver individualized patient care while improving operational efficiency and healthcare outcomes. Job/Role Description We are seeking entrepreneurial Senior Software Engineers to join our high-impact, fast-moving engineering team. You will help design, build, and scale core components of our AI-driven care management platform. This role is ideal for engineers who thrive in startup environments, enjoy rapid iteration cycles, and are motivated by building products that directly improve patient outcomes and healthcare delivery systems. You'll work across the full stack, contributing to architecture decisions, product development, and continuous improvement of a complex SaaS platform used in real-world clinical settings. Key Responsibilities - Architect and build full-stack features end-to-end (Ruby on Rails, Python, SQL, JS/Vue/React) - Drive technical vision, code quality standards, and engineering best practices - Communicate complex concepts simply and align technical and non-technical teams - Ship quickly in iterative cycles: prototype, launch, iterate, and scale - Make pragmatic trade-offs while maintaining product integrity - Use AI tools to improve engineering output - Build, maintain, and scale SaaS products serving patients and clinicians - Own migrations, services, APIs, and long-term maintainability - Design and implement high-quality, maintainable, and well-tested code - Contribute to system architecture and technical design decisions - Improve performance, scalability, and reliability of core platform systems - Work across backend, frontend, and infrastructure layers - Continuously refactor and improve existing codebases Requirements - 7+ years of full lifecycle software engineering experience - Experience building, shipping, and maintaining production SaaS systems - Strong architectural instincts and mentoring ability - Clear communication skills - Experience in startup or fast-paced environments - Ability to write clean, high-quality production code - Strong UX and product design sense - JavaScript, HTML, CSS - Vue.js, React, SPA development - Ruby on Rails, Python, or Elixir - SQL, PostgreSQL, MySQL - TDD, RSpec, Playwright - AWS, GCP, Docker, Kubernetes - AI implementation experience - Healthcare, SaaS, or startup experience Preferred Requirements - Healthcare domain knowledge - HL7/FHIR experience - Data ingestion experience - Interest in ML/LLM technologies - Entrepreneurial mindset and ability to work in ambiguous environments Work Style & Logistics The company operates in a fast-growing, high-ownership environment requiring adaptability, resilience, and a growth mindset. Employees are expected to build scalable solutions while balancing immediate business needs with long-term goals. Core cultural principles include: - Care - Curiosity - Clarity - Co-Creation - Craftsmanship Compensation & Benefits - Competitive compensation based on experience and impact - Medical, dental, and vision coverage for employees and dependents - Up to 35 paid days off annually, including vacation, wellness days, holidays, and give-back days - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - Collaborative and mission-driven work environment Additional Information - This position is not eligible for visa sponsorship. - Equal opportunity employer committed to diversity and inclusion.

🏢 Summary: Consulting role focused on leading healthcare clients through implementation and optimization of AI-driven care management programs. The position combines client relationship management, performance optimization, stakeholder leadership, and cross-functional collaboration to improve clinical and financial outcomes. Requires extensive travel and experience in healthcare partnerships, population health, or value-based care. 🗂️ Requirements: Bachelor's degree in healthcare administration, public health, business, nursing, or related field, 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, Proven experience driving clinical and financial outcomes, Experience managing strategic accounts and revenue or program growth, Experience coordinating service delivery to clients or external vendors, Experience managing complex multi-stakeholder clinical and executive environments, Ability to interpret performance data and develop actionable insights, Strong communication, facilitation, and relationship-building skills, Ability to work in fast-paced, evolving environments, Ability to travel 75% 📃 Skills: AI, EHR, Analytics, Healthcare, PopulationHealth, CareManagement, KPIs, SOPs 🏢 Description: Location: 30min driving distance of Oakbrook Terrace, IL Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote Job Reports To: Director of Service Delivery Two different comp levels: Engagement Manager OTE up to $210,000 About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Role Description The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and clients, and ensures that programs drive measurable clinical and financial outcomes. You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams. Key Responsibilities Client Engagement & Relationship Management - Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as a strategic advisor. - Pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship. - Develop an understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics. - Operate with high ownership in ambiguous environments, making decisions that move programs forward. Performance Monitoring & Optimization - Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization. - Analyze KPIs including engagement, utilization, quality, and financial performance to identify gaps and drive improvement. - Lead continuous optimization efforts to expand program impact and long-term value. Training & Change Management - Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives. Cross-Functional Collaboration - Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience. - Contribute to the development of playbooks, SOPs, and best practices that scale across programs. Requirements - Bachelor's degree in healthcare administration, public health, business, nursing, or related field. - 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care. - Proven experience driving performance, revenue targets, net retention rates, or program growth. - Experience coordinating or overseeing service delivery to clients or through external vendors. - Experience managing complex, multi-stakeholder environments across clinical and executive audiences. - Excellent communication, facilitation, and relationship-building skills. - Ability to operate with ownership in fast-paced, evolving environments. - Ability to interpret performance data and develop actionable insights. Preferred Requirements - Experience with provider groups, ACOs, or health systems. - Familiarity with EHR workflows and care management platforms. Our Compensation & Benefits - Engagement Manager OTE up to $210,000 - Medical, dental, and vision coverage for employees and dependents at a nominal cost - Paid maternity leave - FSA and Dependent Care account options - 401(k) eligibility after 6 months of full-time employment - Collaborative, mission-driven work environment Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

🏢 Summary: Full-time on-site Enrollment Specialist role supporting Advanced Primary Care Management enrollment and patient engagement within medical group practices in Yuma, AZ. The position combines clinical social work expertise with care coordination, social needs screening, and provider collaboration to improve chronic care management participation. Candidates should have healthcare social work experience, strong communication skills, and proficiency with EHR and care management systems. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent state licensure preferred, 3+ years in healthcare, care management, or clinical social work, Experience in primary care or value-based care environments, Ability to communicate effectively with physicians, staff, and patients, Experience with patient engagement and motivational interviewing, Experience addressing social determinants of health (SDoH), Proficiency with EHR systems and care management platforms, Strong organization and documentation skills 📃 Skills: MSW, LCSW, EHR, Epic, Athena, APCM, SDoH, Documentation, CareManagement, MotivationalInterviewing 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Yuma, AZ, with some Remote documentation and coordination. Job Type: Full-Time About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. This is a frontline, relationship-driven role essential to scaling Phamily's partnerships and embedding care management as a core component of every patient's healthcare journey. Key Responsibilities: - Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily's platform and eligibility data. - Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers. - Serve as the in-office liaison between Phamily's Care Management team and providers and clinical staff. - Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities. - Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability. - Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases. - Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement. Requirements: Education & Licensure: - Master's Degree in Social Work (MSW) required. - Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred. Experience: - 3+ years in a healthcare, care management, or clinical social work setting. - Experience working in primary care or value-based care environments preferred. - Proven ability to communicate effectively with physicians, practice staff, and patients. - Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs. Skills & Competencies: - Strong interpersonal and communication skills, with ability to build trust quickly. - Comfort working in fast-paced, dynamic environments and adapting to evolving workflows. - Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. - Excellent organization and documentation habits. - Empathetic, professional demeanor aligned with patient-centered care. Work Style & Logistics We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee must embody growth company DNA. This means proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: - Care: We put patients, clients, teammates, and outcomes first. - Curiosity: We ask better questions, challenge assumptions, and keep learning. - Clarity: We simplify complexity, communicate directly, and create alignment. - Co-Creation: We collaborate across teams, perspectives, and disciplines. - Craftsmanship: We execute with excellence, ownership, and continuous improvement. Our Compensation & Benefits - Competitive compensation based on experience and impact. - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost. - Generous Paid Time Off: up to 35 paid days off each year. - 12 vacation days accrued annually. - Up to 9 sick/wellness days. - 12 paid company holidays throughout the year. - 2 paid give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment. - 100% match on the first 3% contributed, and 50% match on the next 2% contributed. - A collaborative, mission-driven team helping transform healthcare at scale. If you take pride in delivering results, embrace challenges, and proactively seek improvement, you'll join a collaborative team dedicated to improving healthcare. Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🏢 Summary: Full-time, on-site In-Clinic Enrollment Specialist (LCSW/MSW) role supporting Advanced Primary Care Management enrollment within medical group practices, combining clinical social work expertise with patient engagement and care coordination. The position focuses on enrolling eligible patients, conducting social needs screenings, and collaborating with providers using care management platforms and EHR systems. Offers competitive compensation, benefits, and a mission-driven healthcare environment. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent state licensure, 3+ years experience in healthcare, care management, or clinical social work, Experience in primary care or value-based care settings, Proven patient engagement and motivational interviewing experience, Experience addressing social determinants of health (SDoH), Proficiency with EHR systems and care management platforms 📃 Skills: EHR, Epic, Athena, APCM, SDoH, MotivationalInterviewing, CareManagement, Documentation 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Sandy Springs, GA, with some Remote documentation and coordination. Job Type: Full-Time About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. This is a frontline, relationship-driven role essential to scaling Phamily's partnerships and embedding care management as a core component of every patient's healthcare journey. Key Responsibilities: Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily's platform and eligibility data. Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers. Serve as the in-office liaison between Phamily's Care Management team and providers and clinical staff. Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities. Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability. Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases. Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement. Requirements: Education & Licensure: Master's Degree in Social Work (MSW) required. Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Illinois. Experience: 3+ years in a healthcare, care management, or clinical social work setting. Experience working in primary care or value-based care environments preferred. Proven ability to communicate effectively with physicians, practice staff, and patients. Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs. Skills & Competencies: Strong interpersonal and communication skills, with ability to build trust quickly. Comfort working in fast-paced, dynamic environments and adapting to evolving workflows. Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. Excellent organization and documentation habits. Empathetic, professional demeanor aligned with patient-centered care. Our Compensation & Benefits Competitive compensation commensurate with experience Potential to earn equity based on performance Remote-friendly work environment Medical, dental, and vision coverage for employees and dependents at a nominal cost Paid maternity leave FSA and Dependent Care account options 401(k) Eligibility after 6 months of full-time employment Collaborative, mission-driven work environment Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

🏢 Summary: Full-time in-clinic enrollment specialist role focused on engaging and enrolling patients into an advanced primary care management program within medical practices. The position combines clinical social work expertise with patient engagement, care coordination, social needs screening, and collaboration with providers and care teams. The role requires experience in healthcare environments and proficiency with EHR and care management platforms. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent state licensure preferred, 3+ years in healthcare, care management, or clinical social work, Experience in primary care or value-based care environments, Ability to communicate effectively with physicians, staff, and patients, Experience with patient engagement and motivational interviewing, Experience addressing social determinants of health needs, Proficiency with EHR systems and care management platforms, Strong organization and documentation skills 📃 Skills: MSW, LCSW, EHR, Epic, Athena, APCM, SDoH, Documentation, CareManagement, MotivationalInterviewing 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Albuquerque, NM, with some remote documentation and coordination. Job Type: Full-Time About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its proprietary technology to enable health systems, medical groups, and ACOs to deliver proactive care to underserved patients. Phamily, the company's core technology platform, supports chronic disease management with AI-driven technology that enables physicians and care teams to provide individualized patient care and improve care coordination between office visits. Job/Role Description The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with patient engagement and enrollment responsibilities. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. Key Responsibilities: - Identify and engage eligible patients for APCM enrollment during in-office visits using eligibility data and Phamily's platform. - Explain the purpose and benefits of care management and continuity of care. - Serve as the in-office liaison between the care management team, providers, and clinical staff. - Provide updates to physicians and practice managers regarding patient enrollments, social needs, and follow-up activities. - Conduct social needs screenings to identify barriers such as transportation, food insecurity, or housing instability. - Provide referrals and handoffs to community organizations or care managers for complex cases. - Track and report metrics including patient interactions, enrollments, interventions, and provider engagement. Requirements Education & Licensure: - Master's Degree in Social Work (MSW) required. - Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred. Experience: - 3+ years in healthcare, care management, or clinical social work. - Experience in primary care or value-based care environments preferred. - Proven communication skills with physicians, practice staff, and patients. - Demonstrated success in patient engagement, motivational interviewing, and addressing social determinants of health. Skills & Competencies: - Strong interpersonal and communication skills. - Ability to work in fast-paced and evolving environments. - Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. - Strong organization and documentation habits. - Professional and empathetic approach to patient-centered care. Work Style & Logistics The organization seeks candidates who thrive in high-growth environments with strong ownership, adaptability, resilience, and a growth mindset. Compensation & Benefits - Competitive compensation based on experience and impact. - Medical, dental, and vision coverage for employees and dependents. - Up to 35 paid days off annually, including vacation, sick/wellness days, holidays, and give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment. - Collaborative and mission-driven work environment. Equal Employment Opportunity The employer is committed to creating an inclusive environment and provides equal employment opportunities for all employees.

🏢 Summary: Senior Software Engineer role focused on building and scaling an AI-driven healthcare SaaS platform across full-stack systems. The position involves architecture, product development, infrastructure, and rapid iteration in a fast-paced startup environment using modern web and cloud technologies. The offer includes remote or hybrid work, competitive compensation, and comprehensive benefits. 🗂️ Requirements: 7+ years software engineering experience, Production SaaS development experience, Full-stack development expertise, JavaScript proficiency, HTML proficiency, CSS proficiency, Vue.js or React experience, Ruby on Rails or Python or Elixir experience, SQL database experience, PostgreSQL or MySQL experience, TDD experience, RSpec experience, Playwright experience, AWS or GCP experience, Docker experience, Kubernetes experience, AI implementation experience, Startup or fast-paced environment experience, Ability to design scalable architectures, Strong communication skills, Authorization to work without visa sponsorship 📃 Skills: Ruby, Rails, Python, Elixir, JavaScript, HTML, CSS, Vue, React, SQL, PostgreSQL, MySQL, TDD, RSpec, Playwright, AWS, GCP, Docker, Kubernetes, AI, HL7, FHIR, ML, LLM 🏢 Description: Location: Open to Hybrid or Fully Remote Candidates Job Type: Full-time Job Reports To: Tech Lead Salary Range: $140,000-$175,000 plus full benefits About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its proprietary technology to enable health systems, medical groups, and ACOs to deliver proactive care to underserved patients. Phamily, the company's core technology platform, supports chronic disease management with AI-driven technology that enables physicians and care teams to provide individualized patient care while improving operational efficiency and reducing healthcare costs. Job/Role Description: We are seeking entrepreneurial Senior Software Engineers to join a high-impact, fast-moving engineering team. You will help design, build, and scale core components of an AI-driven care management platform. This role is ideal for engineers who thrive in startup environments, enjoy rapid iteration cycles, and are motivated by building products that improve patient outcomes and healthcare delivery systems. You'll work across the full stack, contributing to architecture decisions, product development, and continuous improvement of a complex SaaS platform used in clinical settings. Key Responsibilities: - Architect and build full-stack features end-to-end using Ruby on Rails, Python, SQL, JavaScript, Vue, and React - Drive technical vision, code quality standards, and engineering best practices - Communicate complex concepts effectively across technical and non-technical teams - Ship quickly in iterative cycles: prototype, launch, iterate, and scale - Make pragmatic trade-offs while maintaining product integrity - Use AI tools to accelerate engineering output - Build, maintain, and scale SaaS products used by patients and clinicians - Own migrations, services, APIs, and long-term maintainability - Design and implement maintainable, well-tested code - Contribute to system architecture and technical design decisions - Improve performance, scalability, and reliability of platform systems - Work across backend, frontend, and infrastructure layers - Continuously refactor and improve existing codebases Requirements: - 7+ years of full lifecycle software engineering experience - Experience building, shipping, and maintaining production SaaS systems - Strong architectural instincts and mentoring ability - Clear communication skills - Startup or fast-paced environment experience - Ability to write clean production-quality code - Good UX and product design sense - Experience with JavaScript, HTML, CSS - Experience with Vue.js, React, and single-page applications - Experience with Ruby on Rails, Python, or Elixir - Experience with SQL, PostgreSQL, and MySQL - Experience with TDD, RSpec, and Playwright - Experience with AWS, GCP, Docker, and Kubernetes - AI implementation experience - Healthcare, SaaS, or startup experience Preferred Requirements: - Experience with healthcare integrations, HL7/FHIR, or data ingestion - Interest in ML/LLM technologies - Ability to operate effectively in high-ambiguity environments Work Style & Logistics: The company operates in a high-growth environment requiring ownership, resilience, adaptability, and execution in fast-paced conditions. Company principles include: - Care - Curiosity - Clarity - Co-Creation - Craftsmanship Compensation & Benefits: - Competitive compensation based on experience and impact - Medical, dental, and vision coverage for employees and dependents - Up to 35 paid days off annually, including vacation, wellness days, holidays, and volunteer days - HSA and FSA options - 401(k) with company match after 6 months of employment - Collaborative and mission-driven team environment Additional Information: - This position is not eligible for visa sponsorship - Equal opportunity employer

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.