June 2026 Director of Account Management

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to underserved patients. Phamily, the core technology platform, transforms chronic disease management with clinically tested AI and easy-to-use tools that support high-touch, individualized patient care while reducing overall cost of care.

Job/Role Description

The Director of Account Management will lead and build the account management function that drives growth across client relationships, including medical groups and network partners. This is a commercially oriented, revenue-driving role working cross-functionally with Marketing, Sales, Delivery, Solutions, and Product teams. The Director acts as a player-coach, directly managing priority accounts while leading and developing a team to expand the overall client portfolio.

Key Responsibilities

• Drive revenue growth across existing clients to achieve company targets.
• Own end-to-end client relationships, ensuring adoption, satisfaction, retention, and expansion.
• Lead and develop the account management team, building processes and coaching for high performance.
• Serve as executive escalation point for complex client issues.
• Partner with Sales on renewals and upsell opportunities.
• Oversee onboarding and launch processes to ensure timely go-live and early milestone achievement.
• Collaborate with Product and Clinical teams to advocate for platform improvements.
• Build scalable playbooks, QBR frameworks, and success metrics.
• Monitor account health using data-driven insights to mitigate churn risk.

Requirements

• 10+ years of account management or client success experience in healthcare services, health IT, or value-based care.
• 5+ years of leadership experience driving teams to revenue targets.
• Experience managing complex, multi-stakeholder client relationships.
• Strong knowledge of healthcare operations, billing workflows, and payer/provider dynamics.
• Excellent communication, presentation, and organizational skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Bachelor's degree or equivalent experience.
• Ability to travel 30-50% for client engagement and business reviews.

Preferred Requirements

• Experience in a health-tech or healthcare services growth company.
• Experience working with healthcare provider organizations.

Work Style & Logistics

This fast-growing, early-stage environment requires high ownership, resilience, comfort with ambiguity, and a strong growth mindset. Team members are expected to design scalable solutions while delivering measurable results. The culture emphasizes Care, Curiosity, Clarity, Co-Creation, and Craftsmanship.

Compensation & Benefits

• Competitive compensation based on experience and impact.
• Comprehensive medical, dental, and vision coverage.
• Up to 35 paid days off annually, including vacation, sick/wellness days, holidays, and give-back days.
• HSA and FSA options.
• 401(k) with company match after 6 months of full-time employment.
• Collaborative, mission-driven team environment.

Equal Employment Opportunity

Phamily is an equal opportunity employer committed to building an inclusive workplace. Employment decisions are made without regard to legally protected characteristics.