Technical Account Manager - Remote

🏢 Summary: Technical Account Manager role focused on supporting and optimizing Varicent’s Sales Planning solutions for a portfolio of enterprise customers. The position combines hands-on configuration, data analysis, training, and lifecycle support to drive product adoption and long-term customer success. Candidates must bring strong SQL, database, and Varicent Sales Planning expertise. 🗂️ Requirements: 7+ years of experience in IT consulting or enterprise software implementation, Hands-on experience with Varicent Sales Planning tool, Bachelor’s degree in a technical field or related business discipline, Experience with query-based languages and relational databases, Strong SQL and data manipulation skills, Advanced Microsoft Excel skills, Experience gathering and interpreting technical requirements, Ability to troubleshoot technical issues and optimize solutions 📃 Skills: SQL, Excel, Varicent, Databases, Relational, Data, Querying, SaaS 🏢 Description: At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client's varying and unique technical needs during every stage of their software lifecycle journey. Extensive hands on experience with Varicent's Sales Planning tool is a Requirement. What You'll Do: Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. Facilitate Sales Planning training to employees, partners, and customers in group based settings (both virtually and in person) Review impact of new features and fixes and assess those against customers organizational needs Assist in configuring Varicent specific solutions based on customer requirements as requested Generate and communicate monthly performance and support metric reports Analyze usage data and metrics to identify remedial actions required Help implement remedial actions for proactive maintenance Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process Take initiative in identifying growth opportunities Collaborate with our team to achieve sustainable project and product growth Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning Work with internal stake holders to review change management process and propose future state where possible What You'll Bring: At least 7 years of experience in IT Consulting, Enterprise Software Implementation Experience with Varicent's Sales Planning Tool is a Requirement Bachelor's Degree or higher in a technical field or a related business discipline Prior experience with Query Based Languages and Relational Databases Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel Time management: organize work schedules ensuring deadlines are always met Strong business communication skills Experience in gathering and interpreting requirements and matching those with product capabilities Ability to empathize with customers and understand their needs at every stage of the software lifecycle Initiative and ability to work with minor oversightAbility to adapt to evolving and changing processes Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting Success Outcomes 1-3 Months: Candidate should be familiar with company culture, policies, and internal systems. Training and onboarding should be complete. Candidate will learn the various sources to obtain information. Begin client and CSM introductions. Participation in team meetings and events. 4-6 Months: Candidate should be able to manage their clients fairly independently and adhere to the VIP program. Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability 7 Months and Beyond: Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check For this role, the estimated annual base salary range is between $92,300 – $121,000 USD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a existing vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off— PTO and public holidays to rest, recharge, and do what matters most Volunteer Days— Dedicated time to give back and support the communities that matter to you Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning Financial— Compensation that reflects your market and your value Retirement— Retirement plans designed to help you build long-term financial security Tuition Assistance— Invest in your growth with support for continuing education and professional development Flexibility— Work where you thrive, with remote and hybrid options available across most regions Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

🏢 Summary: Technical Account Manager role focused on supporting and optimizing Varicent’s Sales Planning solutions for a portfolio of enterprise customers. The position combines hands-on configuration, data analysis, and customer enablement to drive product adoption, performance optimization, and long-term success. Requires strong SQL and data skills along with extensive experience in Varicent’s Sales Planning tool. 🗂️ Requirements: 7+ years of experience in IT consulting or enterprise software implementation, Hands-on experience with Varicent Sales Planning tool, Bachelor’s degree in a technical or related business field, Experience with query-based languages and relational databases, Strong SQL and data manipulation skills, Advanced Microsoft Excel skills, Experience gathering and translating business requirements into technical solutions, Ability to manage client portfolio independently and meet deadlines 📃 Skills: SQL, Excel, RelationalDatabases, QueryLanguages, DataAnalysis, DataManipulation, Varicent, SalesPlanning 🏢 Description: At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client's varying and unique technical needs during every stage of their software lifecycle journey. Extensive hands on experience with Varicent's Sales Planning tool is a Requirement. What You'll Do: Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. Facilitate Sales Planning training to employees, partners, and customers in group based settings (both virtually and in person) Review impact of new features and fixes and assess those against customers organizational needs Assist in configuring Varicent specific solutions based on customer requirements as requested Generate and communicate monthly performance and support metric reports Analyze usage data and metrics to identify remedial actions required Help implement remedial actions for proactive maintenance Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process Take initiative in identifying growth opportunities Collaborate with our team to achieve sustainable project and product growth Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning Work with internal stake holders to review change management process and propose future state where possible What You'll Bring: At least 7 years of experience in IT Consulting, Enterprise Software Implementation Experience with Varicent's Sales Planning Tool is a Requirement Bachelor's Degree or higher in a technical field or a related business discipline Prior experience with Query Based Languages and Relational Databases Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel Time management: organize work schedules ensuring deadlines are always met Strong business communication skills Experience in gathering and interpreting requirements and matching those with product capabilities Ability to empathize with customers and understand their needs at every stage of the software lifecycle Initiative and ability to work with minor oversightAbility to adapt to evolving and changing processes Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting Success Outcomes 1-3 Months: Candidate should be familiar with company culture, policies, and internal systems. Training and onboarding should be complete. Candidate will learn the various sources to obtain information. Begin client and CSM introductions. Participation in team meetings and events. 4-6 Months: Candidate should be able to manage their clients fairly independently and adhere to the VIP program. Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability 7 Months and Beyond: Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check For this role, the estimated annual base salary range is between $92,300 – $121,000 USD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a existing vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off— PTO and public holidays to rest, recharge, and do what matters most Volunteer Days— Dedicated time to give back and support the communities that matter to you Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning Financial— Compensation that reflects your market and your value Retirement— Retirement plans designed to help you build long-term financial security Tuition Assistance— Invest in your growth with support for continuing education and professional development Flexibility— Work where you thrive, with remote and hybrid options available across most regions Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

🏢 Summary: 6-month contract (with potential to convert to permanent) Business Development Representative role focused on outbound enterprise prospecting and net-new pipeline generation. The position involves multi-channel outreach, qualification using structured frameworks, and close collaboration with sales and marketing to drive revenue growth. Candidates will leverage CRM, sales engagement, and AI-enabled tools to identify, engage, and qualify enterprise opportunities. 🗂️ Requirements: 1–2 years experience in BDR/SDR or SaaS sales role with strong outbound focus, Experience prospecting into enterprise or Fortune 500 accounts, Proficiency with Salesforce, Experience with sales engagement tools (e.g., Salesloft), Experience with LinkedIn Sales Navigator, Ability to use video conferencing tools (e.g., Zoom), Experience qualifying opportunities using structured frameworks (e.g., MEDDICC), Demonstrated achievement of outbound activity and meeting-booking KPIs, Ability to research accounts and identify stakeholders in complex organizations, Ability to maintain accurate CRM records and track performance metrics 📃 Skills: Salesforce, Salesloft, LinkedIn, Zoom, MEDDICC, CRM, SaaS, AI 🏢 Description: This role is listed as a 6 month contract but has potential to turn into a full time permanent. We are seeking a high-performing, outbound-driven Business Development Representative to join our NA team, focused on enterprise prospecting and net-new pipeline creation. In this role, you'll leverage a multi-channel prospecting approach and collaborate closely with marketing and sales to uncover opportunities and grow pipeline. You'll also be supported by a growing suite of AI enabled tools. As a BDR, your primary mission is to create demand, not wait for it. You will own outbound prospecting into targeted enterprise accounts, leveraging a multi-channel approach across phone, email, social selling, and AI-enabled insights. You'll partner closely with Account Executives and Marketing to build pipeline and set the foundation for long-term revenue growth. Qualified opportunities have an identified key influencer or decision-maker, identified business pains, and an appetite to address them, along with a next step, immediate or deferred. What You'll Do: - Own outbound prospecting efforts into large enterprise organizations, generating net-new pipeline through cold calls, cold emails, and social outreach - Engage C-level executives and senior decision-makers in conversations centered on solving complex Sales Performance Management challenges - Identify and prioritize high-value target accounts within your territory using data, intent signals, and AI-driven tools - Research accounts deeply to uncover business pains, organizational structure, buying committees, and strategic initiatives - Execute highly personalized, multi-touch outbound sequences that align the value proposition to each prospect's priorities - Conduct discovery and qualification conversations, identifying pain, urgency, stakeholders, and next steps - Qualify opportunities using frameworks such as MEDDICC, ensuring strong alignment before passing to Account Executives - Collaborate closely with AEs to refine targeting strategies, messaging, and account plans - Maintain accurate, detailed records in Salesforce and engagement platforms (e.g., Salesloft) - Continuously analyze performance metrics (connect rates, response rates, meetings booked) and iterate on outbound tactics - Contribute ideas to improve outbound campaigns, messaging, and prospecting processes What You'll Bring: - 1–2 years of experience in a BDR/SDR or SaaS sales role with a strong outbound focus, ideally targeting enterprise or Fortune 500 accounts - Proficient with Salesforce and video conferencing tools like Zoom - Demonstrated success in meeting or exceeding outbound activity and meeting-booking KPIs - Confidence and resilience when cold calling and engaging senior-level stakeholders - Strong written and verbal communication skills with the ability to personalize messaging at scale - Experience using sales tools such as Salesforce, Salesloft, LinkedIn Sales Navigator and AI-enabled prospecting tools - A proactive, self-starting mindset with a strong desire to learn about Sales Performance Management, Incentive Compensation and Sales Planning - Ability to work in a fast-paced, metrics-driven, and collaborative environment - Comfort adapting strategies quickly based on data and feedback Bonus Qualifications: - Exposure to MEDDICC or similar sales qualification frameworks - Proven success partnering with marketing on outbound campaigns and account-based initiatives - Previous experience prospecting into complex, multi-stakeholder enterprise environments Short Term (1-3 Months): - Learn products, value propositions, and the insurance vertical - Master prospecting tools (Salesforce, Salesloft, LinkedIn, AI) - Begin outreach and track initial activity metrics Medium Term (4-6 Months): - Consistently generate qualified opportunities - Research accounts, map stakeholders, and identify business pains - Refine outreach using performance metrics and AE/marketing feedback - Influence pipeline strategy and optimize prospecting processes - Share best practices with the team - Deliver measurable impact on pipeline and revenue growth Compensation & Benefits: - Estimated annual base salary range: $64,800 – $85,000 USD - Eligibility for bonuses and commissions - Health & Wellness: medical, dental, and vision coverage - Time Off: PTO and public holidays - Volunteer Days - Ignite Days dedicated to learning and growth This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. AI tools are designed to complement human decision-making. Varicent is committed to equal opportunity employment and compliance with fair employment practices regarding citizenship and immigration status.

🏢 Summary: 6-month contract Business Development Representative role focused on outbound enterprise prospecting and net-new pipeline generation for a SaaS Sales Performance Management solution, with potential to convert to full-time. The position centers on multi-channel outreach, AI-enabled prospecting, and close collaboration with Account Executives and Marketing to qualify opportunities using structured frameworks. Candidates are expected to consistently generate qualified meetings, manage activity in Salesforce, and drive measurable pipeline growth. 🗂️ Requirements: 1–2 years experience in BDR/SDR or SaaS sales role with strong outbound focus, Experience targeting enterprise or Fortune 500 accounts, Proficiency with Salesforce, Proficiency with Zoom or similar video conferencing tools, Experience with Salesloft and LinkedIn Sales Navigator, Demonstrated achievement of outbound activity and meeting-booking KPIs, Ability to conduct qualification using MEDDICC or similar framework, Ability to manage and track activities in CRM and engagement platforms 📃 Skills: Salesforce, Salesloft, LinkedIn, Zoom, MEDDICC, SaaS, CRM, AI 🏢 Description: This role is listed as a 6 month contract but has potential to turn into a full time permanent. We are seeking a high-performing, outbound-driven Business Development Representative to join our NA team, focused on enterprise prospecting and net-new pipeline creation. In this role, you'll leverage a multi-channel prospecting approach and collaborate closely with marketing and sales to uncover opportunities and grow pipeline. You'll also be supported by a growing suite of AI enabled tools. As a BDR, your primary mission is to create demand, not wait for it. You will own outbound prospecting into targeted enterprise accounts, leveraging a multi-channel approach across phone, email, social selling, and AI-enabled insights. You'll partner closely with Account Executives and Marketing to build pipeline and set the foundation for long-term revenue growth. Qualified opportunities have an identified key influencer or decision-maker, identified business pains, and an appetite to address them, along with a next step, immediate or deferred. What You'll Do: - Own outbound prospecting efforts into large enterprise organizations, generating net-new pipeline through cold calls, cold emails, and social outreach - Engage C-level executives and senior decision-makers in conversations centered on solving complex Sales Performance Management challenges - Identify and prioritize high-value target accounts within your territory using data, intent signals, and AI-driven tools - Research accounts deeply to uncover business pains, organizational structure, buying committees, and strategic initiatives - Execute highly personalized, multi-touch outbound sequences that align the value proposition to each prospect's priorities - Conduct discovery and qualification conversations, identifying pain, urgency, stakeholders, and next steps - Qualify opportunities using frameworks such as MEDDICC, ensuring strong alignment before passing to Account Executives - Collaborate closely with AEs to refine targeting strategies, messaging, and account plans - Maintain accurate, detailed records in Salesforce and engagement platforms (e.g., Salesloft) - Continuously analyze performance metrics (connect rates, response rates, meetings booked) and iterate on outbound tactics - Contribute ideas to improve outbound campaigns, messaging, and prospecting processes What You'll Bring: - 1–2 years of experience in a BDR/SDR or SaaS sales role with a strong outbound focus, ideally targeting enterprise or Fortune 500 accounts - Proficient with Salesforce and video conferencing tools like Zoom - Demonstrated success in meeting or exceeding outbound activity and meeting-booking KPIs - Confidence and resilience when cold calling and engaging senior-level stakeholders - Strong written and verbal communication skills with the ability to personalize messaging at scale - Experience using sales tools such as Salesforce, Salesloft, LinkedIn Sales Navigator and a curiosity for AI-enabled prospecting tools - A proactive, self-starting mindset with a strong desire to learn about Sales Performance Management, Incentive Compensation and Sales Planning - Ability to work in a fast-paced, metrics-driven, and collaborative environment - Comfort adapting strategies quickly based on data and feedback Bonus Qualifications: - Exposure to MEDDICC or similar sales qualification frameworks - Proven success partnering with marketing on outbound campaigns and account-based initiatives - Previous experience prospecting into complex, multi-stakeholder enterprise environments Short Term (1-3 Months): - Learn products, value propositions, and the insurance vertical - Master prospecting tools (Salesforce, Salesloft, LinkedIn, AI) - Begin outreach and track initial activity metrics Medium Term (4-6 Months): - Consistently generate qualified opportunities - Research accounts, map stakeholders, and identify business pains - Refine outreach using performance metrics and AE/marketing feedback - Influence pipeline strategy and optimize prospecting processes - Share best practices with the team - Deliver measurable impact on pipeline and revenue growth Compensation: The estimated annual base salary range is between $64,800 – $85,000 USD. In addition to base salary, the compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as assessed during the interview process. Overview of Benefits: - Health & Wellness — Comprehensive medical, dental, and vision coverage - Time Off — PTO and public holidays - Volunteer Days — Dedicated time to give back - Ignite Days — Dedicated learning days to support continuous growth This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Varicent is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Varicent is committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position and/or by using this portal, you declare and confirm that you have read and agree to the Job Applicant Privacy Notice and that the information provided as part of your application is true and complete and includes no misrepresentation or material omission of fact.

🏢 Summary: Senior Technical Account Manager role focused on serving as a trusted technical and operational advisor for ISP and enterprise customers, driving deployments, platform adoption, integrations, and issue resolution within a SaaS and cloud-based environment. The position combines customer-facing technical leadership, cross-functional coordination, and deep networking expertise to ensure successful operationalization of platform capabilities at scale. It requires strong knowledge of cloud, networking, APIs, and troubleshooting tools to manage escalations and support complex technical environments. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications or related field, or equivalent practical experience, Experience in customer-facing technical roles (e.g., Technical Account Management, Solutions Engineering, Technical Program Management, Technical Support), Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms, Working knowledge of cloud platforms, SaaS environments, and APIs, Familiarity with networking concepts (LAN/WAN, routing, switching, WiFi, CPE/gateway technologies), Experience with technical troubleshooting tools (logs, dashboards, SSH, packet captures, monitoring platforms), Ability to manage technical escalations and coordinate cross-functional technical initiatives, Strong analytical skills and ability to interpret SQL queries and technical reports, Proficiency with collaboration tools such as Jira, Confluence, and Slack 📃 Skills: Cloud, SaaS, APIs, LAN, WAN, Routing, Switching, WiFi, CPE, SSH, SQL, Jira, Confluence, Slack, OpenSync, OpenWRT, RDK, Databricks, SageMaker, Mixpanel, CCNA, CCNP, CWNA, CWSP, AWS, PMP, ITIL 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities Serve as the primary technical and operational point of contact for assigned customer accounts. Build trusted relationships with ISP and Enterprise technical stakeholders. Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. Drive technical issue resolution, escalation management, and follow-through to completion. Support customer onboarding, deployments, integrations, release planning, and operational readiness. Help customers successfully adopt and operationalize Plume platform capabilities and tools. Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. Lead regular technical reviews, status meetings, and customer operational governance discussions. Translate customer feedback into actionable recommendations for Product and Engineering teams. Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. Partner with Engineering and Support teams on complex technical escalations when needed. Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications Education Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. Equivalent practical experience will also be considered. Experience Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. Proven experience managing customer relationships and coordinating cross-functional technical initiatives. Experience handling technical escalations and driving issue resolution across multiple teams. Strong organizational, analytical, and project coordination skills. Comfortable operating in fast-paced environments with evolving priorities. Ability to learn new technologies and platforms quickly. Required Skills Customer & Operational Skills Excellent verbal and written communication skills. Strong stakeholder management and customer engagement abilities. Ability to independently lead customer technical discussions and operational reviews. Strong problem-solving and troubleshooting mindset. Excellent organizational and follow-through skills. Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills Working knowledge of cloud platforms, SaaS environments, and APIs. Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. Familiarity with data analysis and reporting tools. Ability to run or interpret SQL queries and technical reports is preferred. Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience ISP or telecommunications industry experience. Vendor-side experience supporting service providers or enterprise customers. Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills The following are considered strong differentiators but are not required: Advanced SQL or analytics experience. Scripting or coding experience. Cloud architecture certifications or experience. Deep packet/network troubleshooting expertise. Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications CCNA / CCNP CWNA / CWSP AWS Certified Cloud Practitioner or Solutions Architect PMP or equivalent project/program management certification ITIL Foundation or similar operational certification The total compensation package would include an anticipated compensation range of $150,000.00 - $165,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #Hiring #HybridJobs #HybridWork #TechnicalAccountManager #CustomerSuccess #Telecommunications #ISP #Networking #WiFi #CloudComputing #SaaS #TechnicalLeadership #TechCareers #JoinOurTeam #FlexibleWorkAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Principal Account Executive role focused on managing the full enterprise SaaS sales cycle, from prospecting to closing, within a geographic territory. The position involves strategic account planning, complex deal management, and relationship building with enterprise stakeholders in the application security market. The offer includes sales training, healthcare coverage, flexible time off, and retirement benefits. 🗂️ Requirements: 3-5+ years of full-cycle B2B SaaS sales experience, Experience selling technical solutions to large enterprise customers, Proven record of achieving and exceeding sales targets, Knowledge of Force Management methodology, Knowledge of MEDPICC deal qualification, Ability to manage complex enterprise relationships, Ability to engage executive-level stakeholders, Team-oriented approach, Willingness to travel 📃 Skills: SaaS, B2B, MEDPICC, ForceManagement, Sales, Forecasting, Prospecting, CRM 🏢 Description: Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. As a Principal Account Executive you are an experienced sales professional responsible for the full sales cycle, prospect to close within your assigned geographic territory. You will focus heavily on prospecting, selling and building strong relationships with key stakeholders in large enterprise accounts. What you will be responsible for: - Create and execute a strategic territory plan to attract and close business leveraging cross-functional relationships with business development and marketing as well as regional partners and system integrators - Accurately forecast and deliver a predictable sales cycle, and understand and engage with upper management to move deals through complex sales cycles - Challenge, consult with and inspire our prospects to think differently, beyond immediate needs, to engage in a value-based sales motion from initial discovery through proof of concept to purchase order - Participate in industry-leading events attended by innovative cutting-edge vendors and thought leaders - Continuous sales training and learning opportunities to further elevate your career Required Skills: - 3-5+ years of full-cycle sales experience selling technical B2B SaaS solutions to large enterprise customers - Proven track record of achieving and exceeding sales targets - Working knowledge of Force Management and MEDPICC deal qualification to identify, qualify and progress opportunities - Ability to map and navigate complex relationships, develop and test champions, engage across all levels of the organization utilizing executive sponsors - Team-oriented mindset - Willingness to travel What we offer you: - Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs - Wellness benefits to help you focus on what's most important - "Take What You Need" time off policy - Extensive development and training offerings to help you grow your career at Veracode - Generous 401k match to help save for your future - Amazing community of professionals who take pride in what we do every day Compensation Transparency In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Specific compensation may be influenced by various factors including candidates experience, education, and work location. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

🏢 Summary: The role focuses on ensuring high-quality Salesforce solutions by designing and executing comprehensive testing strategies, including automation, to support service optimization and customer retention. You will work within an agile environment to validate integrations, manage releases, and improve QA standards for Salesforce Service Cloud and related platforms. The position emphasizes test automation, API testing, and close collaboration with cross-functional teams to deliver reliable releases. 🗂️ Requirements: Degree in ComputerScience or related field, Minimum 3 years experience in Salesforce testing, Experience with ServiceCloud or FieldService, Experience designing and executing test plans and test cases, Experience with test automation tools, Knowledge of API testing, Understanding of Salesforce architecture, Experience in agile environments, Business fluency in English 📃 Skills: Salesforce, ServiceCloud, FieldService, Selenium, Provar, APITesting, CI/CD, Agile, RegressionTesting, IntegrationTesting, UAT 🏢 Description: What we achieve together In this role, you will play a vital part in enhancing our Salesforce solutions to provide outstanding customer service and retention. You will be involved in exciting projects that optimize our service workflows and improve user experiences across the organization. Your work will directly impact how our teams deliver reliable, efficient support and build long-term customer satisfaction. Your main tasks & responsibilities: You will design, implement, and maintain comprehensive test plans and test cases for Salesforce applications and integrations. Collaborating closely with developers, business analysts, and product owners, you will develop a clear understanding of requirements and help define effective test strategies. You will execute functional, regression, integration, and user acceptance testing to ensure top-quality releases. You will develop and maintain automated test scripts using tools compatible with Salesforce, such as Selenium and Provar. Monitoring test execution, you will report defects and track quality metrics to support continuous process improvements. Assisting in release management and deployment validation, you will help ensure smooth and error-free rollouts. You will contribute to the ongoing improvement of QA standards by writing and updating platform documentation. Conducting stakeholder trainings and product demos, you will share your expertise to promote best practices. As an active team member, you will participate in our agile development cycle and foster a culture of continuous learning. What makes us successful together Qualification: You hold a degree in business administration, computer science, or a comparable qualification, with at least 3 years of experience in a consulting or corporate environment. Experience: You have extensive knowledge of implementing and testing complex Salesforce service processes, with a proven track record in projects involving Service Cloud, Field Service, or similar solutions. Know-how and skills: Your expertise includes test automation tools (e.g., Selenium, Provar), API testing, and understanding Salesforce architecture, complemented by an agile mindset. Nice to have: Salesforce certifications (e.g., Administrator, Platform App Builder) and experience with CI/CD pipelines and HVAC or manufacturing industry processes are valuable assets. Personality: You are a proactive, analytical thinker who enjoys problem-solving, written communication, and working collaboratively in cross-functional teams. Language skills: Business fluency in English, with additional language skills considered an asset. What you can count on Flexible work model: adjustable starting times (7:30 – 9:00AM), hybrid work 70/30, and up to 30 days of remote work from abroad from selected countries. Health & Wellness support : private medical care (Medicover), sports card subsidy (Multisport), group insurance (Warta), and ergonomic office spaces. Time off & balance: additional paid 2 days off and subsidies for recreation. Financial perks: up to 30% discount on company products, support for commuting and eyewear. Growth & Development: access to internal training, mentoring programs, self-learning platform for languages (eTutor) and international projects. Culture & Community: company events, family friendly activities, and open opportunities within Vaillant Group. What makes us special We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.