Operator

🏢 Summary: Leadership role overseeing a local facility’s operations, team performance, and financial results in a fast-paced field operations environment. Responsible for driving KPIs, ensuring compliance, managing budgets, and delivering an excellent customer experience. Requires strong operational leadership and the ability to manage teams during peak and non-traditional hours. 🗂️ Requirements: 6+ years of experience in a fast-paced environment leading employees, Experience in retail, grocery, military, restaurant, or equivalent field, Ability to work peak hours (5pm–3am), weekends, and holidays as needed, Ability to stand, bend, reach, and walk during shifts, Ability to lift up to 49 pounds, Strong written and verbal communication skills, Strong conflict resolution skills, Experience improving processes and operational efficiencies, Ability to lead in a changing environment 📃 Skills: KPIs, Inventory, Budgeting, Compliance, Reporting, Operations, HR, Safety 🏢 Description: Gopuff is seeking a Site Leader to join the Field Operations team. This role requires a self-starting and entrepreneurial leader to oversee facility operations and lead a local team of Shift Leaders, Field Operations Associates, and independent Driver Partners. The Site Leader is responsible for executing operational excellence and delivering a high-quality customer experience in a fast-paced environment. Qualifications - 6+ years of experience in a fast-paced environment leading a workforce - Retail, grocery, military, restaurant, or equivalent experience - Bachelor’s degree preferred - Strong written and verbal communication skills - Strong conflict resolution skills - Strong team development and engagement skills - Ability to lead in an ever-changing environment - Proven track record of improving processes and efficiencies - Ability to work fluid schedules, including peak hours (5pm - 3am), weekends, and holidays as needed - Ability to stand, bend, reach, and walk during shifts - Ability to lift up to 49 pounds Responsibilities - Plan, direct, and oversee all facility operations including deliveries, inventory, equipment, and systems - Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order - Drive financial performance by ensuring productivity, labor, and expense targets are achieved - Ensure compliance with company and legal policies, procedures, and regulations by analyzing and interpreting reports - Implement and monitor HR compliance, asset protection, safety controls, and quality assurance reviews - Develop and implement action plans to improve performance and guide management in executing company programs - Train site leadership to control expenses and labor according to budget and sales volume - Create and implement plans to improve the financial performance of the facility What We Offer - Medical, Dental, and Vision Insurance (for full-time employees) - 401(k) Retirement Savings Plan - 25% employee discount & FAM Membership - Vacation and Sick Time for eligible employees - EAP through AllOne Health Pay Compensation is based on market pricing and may vary by location. Chicago, IL: $63,000 - $86,625 Starting pay is determined based on job-related skills, experience, qualifications, work location, and market conditions.